chatbots in customer service - accenture.com · title: chatbots in customer service author:...

13

Upload: trannhi

Post on 05-Aug-2019

220 views

Category:

Documents

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Page 1: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 2: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 3: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 4: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 5: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 6: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 7: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 8: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 9: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 10: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 11: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 12: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Page 13: Chatbots in Customer Service - accenture.com · Title: Chatbots in Customer Service Author: Accenture Subject: Read about Chatbots in customer service. Keywords: analytics, centro

Deploying Chatbots to Customer Advantage · including virtual assistants, virtual agents, conversational agents, ... customers, grow revenues, improve customer satisfaction and reduce

Chatbots - Happiest Minds › casestudies › Chatbots.pdf · 2019-11-20 · Forrester Research, Inc., Vendor Landscape: Customer Analytics Service Providers, Q2 2017, May 16, 2017

Facebook Messenger - CLICK! Digital Expo · Botsify. FlowXO. Great! But how will chatbots help me? Customer service. Ask questions. Handle complaints. Purchases. Ordering. Re-ordering

THE ULTIMATE GUIDE TO CHATBOTS FOR BUSINESSsjstransky.writerfolio.com/attachments/81067.pdf · THE ULTIMATE GUIDE TO CHATBOTS FOR BUSINESS. 2 ... “Gartner Customer 360 Summit:

Chatbots Evolution: robots, bots, chatbots

Forrester: The Top 10 Chatbots for Enterprise Customer Service · by Ian Jacobs June 29, 2017 For ApplIcAtIon Development & DelIvery proFessIonAls ForrESTEr.Com Key takeaways Nuance,

CHATBOTS & CUSTOMER SERVICE · 2018. 3. 5. · 80% of common customer service inquiries to chatbots. IBM estimates that the average cost of a customer service phone interaction is

Customer Service Factsheet Employer...Customer Service Assistant/ Customer Service Advisor/ Customer Service Operater/ Customer Service Representative Provide a high quality service

THE FUTURE OF CUSTOMER SERVICE - Lessonly · “The biggest trend is the evolution of chatbots. Companies can use text or voice recognition software to answer simple customer questions

Introducing Amazon Lex – Service for Building Voice or Text Chatbots

IS ARTIFICIAL INTELLIGENCE? - Digiday · service and more complicated financial planning applications. Royal Bank of Scotland employs AI-powered chatbots to answer routine customer

Case Study: Chatbots Transforming Hospitality Sector Study_Tripdairy.pdfTripdairy’s True AI Chatbots offer numerous advantages, increasing customer loyalty, improving guest profiling,

Chatbots: the future of customer engagementsummit.business-review.eu/wp-content/...Chatbots...consumer-engag… · next 5 years chatbots will surpass mobile apps performances 52%

snatchbot.me … · Increase Customer Engagement: Two-way conversation, Available 24/7, chatbots improve customer experience. Generating insights: Using Big Data Analytics to enhance

NOVEMBER 2018 Building AI Chatbots to Enhance Customer ...docs.gtmcatalyst.com/whitepapers/GTM Catalyst - CIOReview.pdf · automation of Business Processes and Chatbots are seeing

7 Steps to better [AI] Customer Experiences...CUSTOMER JOURNEY Predictive engagement with customers online Self service with chatbots and voicebots Check-Out voice of the customer

FULL-SERVICE SOCIAL AGENCY... · • Including Facebook’s Messenger app and new API for developers supporting chatbots • Includes chat based commerce, customer support and mobile

UiPath RPA Chatbots · 2021. 1. 7. · UiPath RPA Chatbots Easily automate conversational processes Benefits Create richer, end-to-end employee and customer experiences by providing

Matt Hooper - Engage Customer - How customer and employee engagement … · 2019-06-17 · Chatbots are great if used in the right way 9 Improve customer experience over messaging

Machine learning– driven analytics: Key to digital ... · machine learning in a host of applications from algorithmic trading and customer service chatbots through to real-time

Chatbots: Connecting Artificial Intelligence and Customer Service

The Inner Circle Guide to AI, Chatbots & Machine Learning€¦ · Chatbots Customer surveys CRM notes. 4 CONTENTS Contents ..... 4 Table of Figures

Oracle Digital Assistant for Customer Service | Oracle · chatbots and mobile messaging.* Conversational AI for your business ... natural language processing Multilingual support

Chatbots & AI im Customer Service · Sie erläutern Ihnen, welche Rolle Chatbots und AI im Customer Service spielen können und wo die Grenzen liegen. Und wie man Projekte plant und

CASE EDMUNDS CHATBOTS HACKATHON: GENERATING …...EDMUNDS CHATBOTS HACKATHON: GENERATING SOLUTIONS FOR A NEW BREED OF CUSTOMER EXPERIENCE THE OUTCOME: OVER A DOZEN NEW CONCEPTS TO

PRESENTED BY - Sharpen · as chatbots enable them to handle more business with fewer employees and improve customer service simultaneously. Chatbots eliminate the need for companies

Deploying chatbots to leverage consumer …createdineden.com/media/.../deploying-chatbots-to-leverage-consumer...Deploying chatbots to leverage consumer behavior ... 10 Deploying chatbots

Crodmacrodma.hr/wp-content/uploads/2018/10/4.pdf · Data-Driven Marketing with Artificial Intelligence Email Marketing Social Media Chatbots Customer Service Contact Enrichment Knowing

Utilization of Chatbots in Customer Interface

Using Chatbots to Enrich Client Experiences...However, not all chatbots are created equal. There is a fine line separating chatbots that provide good or bad customer experiences. More

Chatbots & AI im Customer Service - Artificial …...chenden Interfaces führen. Bots werden einen Großteil der Webseiten und Apps ersetzen. Sie heben die Trennung von anwendungsbezogenen

ChatBots and AI · and Customer Interaction 85% of questions will be answered by virtual assistants or ChatBots by 2020. 70% of all use cases in AI are related to customer service

Best Practices Award Template - Luminoso(web/mobile self-service, chatbots/virtual assistants, automated SMS, proactive outbound customer contact, and finally IVR and speech). These

MAC Meeting, April 5, 2018€¦ · Snapchat ART) Chatbots as online customer service VR as onsite activations (Facebook Spaces, Houseparty) • How to utilize in 2018 Facebook Frame

Chatbots & AI im Customer Servicemarketing-resultant.de/wp-content/uploads/eBook_Chatbots...Sie erläutern Ihnen, welche Rolle Chatbots und AI im Customer Service spielen können und