case study: ecolab transforms infrastructure and application monitoring into modern devops practice
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CaseStudy:EcolabTransformsInfrastructureandApplicationMonitoringintoModernDevOpsPracticeBrianCooney– ManagerInfrastructureAnalysis&APM– Ecolab
DO4T20S
DEVOPS– AGILEOPERATIONS
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CASE STUDY: ECOLAB TRANSFORMS INFRASTRUCTURE AND APPLICATION MONITORING INTO MODERN DEVOPS PRACTICE
BRIAN COONEY
MANAGER INFRASTRUCTURE ANALYSIS & APM
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Ecolab is a global leader in water, hygiene and energy technologies. To keep up with the demands of more than a million customers in 170 countries, Ecolab implemented a DevOps strategy for its infrastructure and application availability monitoring. Come learn of its journey to DevOps with focus on synthetic transactions and how CA Application Performance Management and CA Service Operations Insight along with CA Spectrum®, CA Performance Management, CA Network Flow Analysis and CA Application Delivery Analysis got Ecolab to where it is today and where it is heading. heading.
Who We Are
y Ecolab Inc., headquartered in St. Paul, Minn., is the global leader in water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets.
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Who We Are
y Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers.
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Our Infrastructure
y 4,000+ servers
y 2100+ monitored network devices
y Several data centers located around the globe
y Applications
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Ecolab and Nalco Merger
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Two companies with different monitoring solutions
y Critical decision to make:
§ Choose one or the other monitoring solution
§ Mesh the two monitoring solutions
§ Build a new monitoring solutions from the ground up
Vision
End to end monitoring of infrastructure devices and business applications to optimize performance and efficiency
Mission
Implement tools and processes which will enable Ecolab IT to achieve reductions in business outages, proactive response to critical issues, and to make informed decisions regarding future capacity
The Journey to Where We Are Today
NOC Console
Server Fault
App Performance
Device Fault
2013…
1 for Ecolab monitored assets9 for Nalco monitored assetsVaried escalation practices
40 applications tested150 unique synthetic testsNo external testingMajor monitoring gaps (SAN, DB, etc)
1350 Servers monitoredVaried monitoring standards
1470 monitored devicesNo additional SNMP device monitoringMonitoring Gaps (Performance, DC, etc)
<60% of all known assets monitored
EMEC APPS
SERVER
DEVICE
Deployment by the Numbers
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The Journey to Where We Are Today
Base Monitoring
Availability Monitoring Reporting
Process and Standards
Where We Are Today
Gold Tier
••Deep Dive Transition Monitoring
Silver Tier
••End to End Synthetic Monitoring
Bronze Tier
••App Monitor at Server Level
Base Monitoring
••All Server and Network Devices
Application Availability Monitoring
y Synthetic Transactions using CA Unified Infrastructure Management e2e_appmon probe & CA App Synthetic Monitor
y Redundancy, testing from multiple data centers
y CA Service Operations Insight service modeling to correlate alerts and model applications
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Critical Application Availability Report
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y Reporting on critical applications
y Based off of § CA Unified
Infrastructure Management
§ CA App Synthetic Monitor
§ Data correlated via CA Service Operations Insight service modeling
Components:• CA Application Performance
Management• CA Network Flow Analyzer • CA Unified Infrastructure
Management• CA App Synthetic Monitor• SAP Solution Manager• Oracle Enterprise • Manager
App Performance Management
Components:• Microsoft System Center
Operations Manager
Server Fault Management
Components:• CA Performance
Management• CA Spectrum
Device Performance & Fault Management
Component: CA Service Operations Insight
NOC Monitoring Console
EMEC APPS
SERVER
DEVICE
Where We Are Today
NOC Console
Server Fault
App Performance
Device Fault
2013… …2016
1 for all enterprise monitored assetsStandard escalation practices
1 for Ecolab monitored assets9 for Nalco monitored assetsVaried escalation practices
40 applications tested150 unique synthetic testsNo external testingMajor monitoring gaps (SAN, DB, etc)
1350 Servers monitoredVaried monitoring standards
1470 monitored devicesNo additional SNMP device monitoringMonitoring Gaps (Performance, DC, etc)
4250 Servers monitoredCommon base monitoring standards
~100 applications tested~200 unique synthetic tests Internal and external testingMonitoring gaps limited to new technologies
1870 network devices4250 server and other SNMP devicesMajor Monitoring Gaps closed
<60% of all known assets monitored 95% of all known assets monitored
EMEC APPS
SERVER
DEVICE
Deployment by the Numbers
Decrease in Critical Incidents/Month
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Use Case
y Water and Process Services (WPS)
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Problem identified –no root case
Narrowing down on problem but still no root case
CA APM .NET agents with CA Service Operations Insight quickly identified the root case
Where We Are Headed
y Better Application Monitoring§CA Application Delivery Analysis§CA Application Performance Management
y Cloud Monitoring§CA Unified Infrastructure Management
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CAApplicationPerformanceManagement
CAApplicationDeliveryAnalysis
CAUnifiedInfrastructureManagement
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