capacity management - telling the story

04/13/2023 www.metron-athene.com 1

Capacity Management – Telling the Story

Jamie Baker

jamie.baker@metron-athene.com

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Agenda

• What is the Story?

• What are we attempting to display?

• Different stories for different audiences

• Different presentation mediums

• Types of reports

• Summary

A : AN ACCOUNT OF INCIDENTS OR EVENTS

B : A STATEMENT REGARDING THE FACTS PERTINENT TO A SITUATION IN QUESTION

DATA IS NOTHING MORE THAN 1S AND 0S. IT’S WHAT WE DO WITH IT THAT MAKES IT POWERFUL.

Story

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What is the Story?

• What is happening in the current environment

• Concise information

• Display forecasts• Trends• Models

• Gather further information

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What are we attempting to display?

• Display current state of the environment

• Display possible anomalies

• Display forecasts• Trends• Models

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Different stories different audiences

• “C” level executives• Information concise• Elevator talk• Information to the point / summary and findings first• Do I need to spend more money?• Leave detail reports in pocket

• Business owners• What are the trends for my area?• How does it affect my area ?• What do I need to budget for?

• Technical• Show me the details• Show me the trends

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Different presentation mediums

• Dashboards / Web portals• More suited for technical staff and business users• Different look for each area

• Word documents• More suited for “C” level executives• Upfront summary is critical• Historical document

• PowerPoint documents• Used for different types of presentations• Good for discussion groups• What is left out?

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Types of Data required

• Technical data• Current • History

• Business metrics• Current• Forecast

• Key Performance Indicators

• Threshold levels

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Capacity Management

Many components to look at

Firewall

ProxyVirtualWeb

Servers

DirectoryServer

Load Balancer

App Servers

DB Server

Mainframe

Partner App

Web Services

Msg. Broker

FirewallVirtualWeb

Servers

App Servers

Shared Service

SharedDatabase

Resource Metrics

KPIs

Response

ClientsSLAs

ClientsSLAs

Display of different presentation types

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Presentation Options

Dashboard Analysis Advice Virtualization

Business Trending Modeling Breakdown

Management Overview

Applications

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Application Summary

Call Center

Arrival 2Arrival 1 Arrival 3 Final Comments

* Scaled horizontally

Infrastructure data patterns indicate spikes to be monitored and assessed in next model

I/O bottleneck; new architecture

I/O bottleneck; investigation in progress

I/0 bottleneck; investigation in progress

Warehouse

Data Mart

Sales History

Resources and Costs

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Dashboard

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Dashboard – Overview Scorecard

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Dashboard – Overview Scorecard Detail

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Dashboard – Drill Down from Scorecard

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Unix Reports

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Linux Server - CPU Utilization

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Linux Server – Disk Utilization

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Business Metric Correlation

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Business Transactions vs. CPU Utilization

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Modeling Scenario

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Model – oracleq000 10% growth – server change

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Model – Linux server change & disk change

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VMware Reports

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VMware – CPU Usage all Clusters

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VMware – Resource Pool Memory Usage Trend

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VMware – Virtual Center Headroom

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Summary

• Stick to the facts

• Elevator talk

• Show as much information as needs to be shown

• Display the information appropriate for the audience

• Talk the language for the audience

Tell the Story

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