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Caffeinated Ideas and Ideals:

A Highly Decentralized ITOrganization's March toward

"One IT" and "One ITSM"

Sue Gavazzi

Christy Long

Mark Katsouros

Jim Leous

100 Slides in 50 Minutes

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One University, geographically distributed.

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This is the Appropriation versus Tuition

and Fees as a Percent of the General

Funds Budget graph that shows the

history of Tuitions and Fees versus

Appropriation from the years 1970through 2014.

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25,000+

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IT Leadership Council ITS Collab

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ITS CoffeeSeptember 2011

CC Image Courtesy of rachel_pics on Flickr

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Thought Piece

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ITSCollabDecember 2012

CC Image Courtesy of Penn State on Flickr

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ITSCollab Meetings

CC Image Courtesy of MicroAssist on Flick

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Collaboration to Action

CC Image Courtesy of Long-ing on Flickr

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Set the Stage

CC Image Courtesy of John Thurm on Flickr

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Seek Ideas and Input

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Seek Understanding

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Trust / Decision Management

Service

Portfolio

Management

Communication

Talent

Management

Customer Relations

Project

Portfolio

Management

Voting / Prioritization

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Create a Business Case

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Define Project Team

Expectations

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Nominate Team Members

CC Image Courtesy of shes_so_high on Flickr

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Form Project Teams

CC Image Courtesy of Mark Lehigh on Flickr

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Review Deliverables

CC Image Courtesy of peddhapati on Flickr

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Grist for Maximizing the Efficiency of Implementing These Projects

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Grist for Maximizing the Efficiency of Implementing These Projects

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Grist for Maximizing the Efficiency of Implementing These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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Important Relationships Between These Projects

Important Relationships Between These Projects

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p p j

Important Relationships Between These Projects

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p p j

Important Relationships Between These Projects

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p p j

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The IT Transformation Program

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IT Transformation Program

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IT Transformation Program 

Service Portfolio Management

Project Portfolio Management

Resource Management

Service Catalog

Change Management

Knowledge Management

Service Asset and Configuration Management

Project Management 

Incident ManagementService Request Fulfillment

Problem ManagementService

Operation

Service

Transition

Service

Strategy

Service

Design

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“The Magic” 

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Q V di ?

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Quo Vadis?

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18 Months after our

“CaffeinatedExperiment” 

began...

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ITX is standing up on its

ownITSCollab supports it

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 An SMO is established

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... but who owns it?

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82

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There is trust in the room.

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We’re at one of those “inflection points” 

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Where are the “gaps?” 

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Our original goal was tosend our message “out and

up” 

How do we do this?

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How do we include others?

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...without getting too big?

...without losing thattrust?

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How do wedisseminate:

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How do wedisseminate:

our artifacts?

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How do wedisseminate:

our artifacts?our learning?

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We use Yammer for group

discussionsWe use the Confluence wiki for

saving artifacts

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Can we open these up and

still have that trust?

Will we still feel “safe” or

“comfortable” with our opinions? 

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We’ve always had a liaison from

Senior Leadership.

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We’ve always had a liaison from

Senior Leadership.

Is that enough?

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We’ll be tackling all those questions

over the next few months...

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s?