buzzient oracle crm integration screenshots 10 06 2011
Post on 21-Oct-2014
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DESCRIPTION
Screenshots of Buzzient social media integration with Oracle CRM On Demand and Siebel. In production. Today
TRANSCRIPT
Buzzient – Siebel Integration
Take Action on Social Media Posts from Siebel
Posts go into Service Request/Lead Workflow
Engage Without Leaving Siebel
Engagement History Tracked in Buzzient
Engagement History Added to Siebel as an Activity
User-defined Filters to Auto Create SRs/Leads
Analytics on the Social Media Posts
Buzzient – CRM On Demand Integration
Take Action on Social Media Posts from CRMOD
Posts go into Service Request/Lead Workflow
Engage Without Leaving CRMOD
Engagement History Tracked in Buzzient
Engagement History Added to CRMOD as an Activity
User-defined Filters to Auto Create SRs/Leads
Analytics on the Social Media Posts
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