building partnerships that work: a crash course in rapport-building lisa olcese, executive director ...
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Building Partnerships that Work:
A Crash Course in Rapport-Building
Lisa Olcese, Executive Director – Colorado Youth Matter
lolcese@coloradoyouthmatter.org 1
Welcome!
What does RAPPORT look/sound/feel like?Intentions and OutcomesAgenda– Basic Toolkit– Senses and How we Understand– Thought Experiments– Matching What We Say, See, Hear– Eye Cues– Q&A
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Agenda* Basic Toolkit* Senses and How we Understand* Thought Experiments* Matching What We Say, See,
Hear* Eye Cues* Q&A
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The Basic ToolkitSENSORY AWARENESS
1.Match what we say, how we look & sound.2. We don’t see things as they are; we see them as we are. Anaïs
Nin
BEHAVIORAL FLEXIBILITY1.Be curious.2.If what you’re doing isn’t working, do something else!
OUTCOME THINKING1. Know what you want.2. When we know where we want to go, we know if we get there
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We Live in the World of Our Senses
VisualAuditoryKinesthetic/TouchGustatory/TasteOlfactory/Smell
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Understanding How We Understand
Our senses are our‘modes of perception,’
and we have preferences…
Visual - making imagesAuditory - self-talk
Kinesthetic - having feelings
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Thought Experiments
Critical inner voice
Someone you like vs. dislike
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VISUAL AUDITORY KINESTHETIC
Match What We Say: Words that Reveal Preferred “Modes of Perception”
Looks like __________ __________ __________ __________
Sounds like __________ __________ __________ __________
Feels like __________ __________ __________ __________
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Verbal Rapport: PRACTICEI can’t see the point of that rule.
Other kids are saying that it’s all right.
I need to get a feel for this plan but I’m not there yet.
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Match What We See & HearHOW WE SOUNDHOW WE LOOK
Gestures __________ __________ __________ __________
Pitch, volume __________ __________ __________ __________
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The Eyes Have ItVisual Constructed
Visual Remembered
Auditory Constructed
Auditory Remembered
Kinesthetic – sensations, feelings
Self-Talk
Thank You!www.coloradoyouthmatter.org
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Questions & Comments
How/when will you use today’s tools?1. 2.3.
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