british library document supply: a changing service for a changing landscape
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British Library Document Supply..“a changing service for a changing landscape”
Andy Appleyard – Head of Document Supply and Customer Services
Richard Ebdon – Business Development Manager
SCONUL Conference 2013 - Dublin
www.bl.uk 2
British Library Document Supply..“a changing service for a changing landscape”
• BL Document Supply – introduction
• Looking back..
• Looking forward, what does the future hold? What do customers want?
• New strategic direction – 3 pillars
• BLDSS demo – on line and API system integration
• Benefits and next steps
• Q and A
www.bl.uk 3
Helping people advance knowledge
to enrich lives
National library of the UK.Serves researchers, business, libraries, education & the general public
Collection includes over 2m sound recordings, 5m reports, theses and conference papers, the world’s largest patents collection
One of the largest document supply services in the world. Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs
Over 250 years of collecting. Beneficiary of legal deposit, and £14m annual acquisitions budget 150 million collection items
Generates value to the UK economy each year of 5.0 times public funding
Collection fills over 600km of shelving and grows at 11km per year Terabytes of digital material through voluntary deposit
The British Library - The World’s Knowledge
www.bl.uk 4
“We exist for everyone who wants to do research for academic, personal or commercial purposes”
www.bl.uk 5
The Past - 50 years of Document Supply.
www.bl.uk 6
The Future? Traditional document supply model declining andPublic Good (HE) proportion increasing
Document Supply Demand Proportion from Public Good
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2007 2009 2012
Public Good Commercial Other Non-UK
www.bl.uk 7
The Future? Library of last resort for the hard to find or ….reinvent a new identity that leverages USPs and caters for a need.
www.bl.uk 8
New Direction – a fundamental review undertaken in order to reassess the strategic direction and redefine the business model
BL Brand(trust &
compliance)
Technology
Business Model
BL Brand(trust & compliance)
Continuous Improvement
www.bl.uk 9
BLDSS Brand – epitomises trust, reliability and compliance, but also …
Perception - traditional service, not easy to use but good access to long tail
Factor Previous Future
Compliance 100% - no compromise 100% - no compromise
Breadth of content
Extensive collection30% digital, 70% scanned print
Extensive collection50 / 50 with increasing digital
Reality – Hybrid service, easy to use with extensive collection
Critical Success Factors?
Quality* All B/W scanned print Born digital, colour scanned print
Delivery* 5 working days - standard Immediate download for born digital
Value for money **
Single pricing, B/W images, longer delivery times
Improved speed and quality with a lower price for “e”
* See Technology slides later ** See Business Model – next slide
+
www.bl.uk 10
Business Model- introduce differential pricing from 1st Aug 2013, expand available electronic and work closely with customers
New Pricing Model:-
•Differential pricing from 1st Aug 2013 (electronic different to scanned print)
•Expand corpus of available electronic content (via BL collections or licensed 3rd party)
•Populate search engines, library systems with BL (article level) catalogue.
•Customer Account option – as now, but with mediation
•Pay as You Go option (see next)
-20%
+20%
www.bl.uk 11
Technology – the BLDSS system is now live. Ordering via machine to machine (with API option) or on-line.
Clio and the British Library: Working Together
Using the new BLDSS API to improve Interlibrary Loans processing
Patron Request
The process of course starts with a patron who needs an item!
BL Auto Match
When you select an item, Clio asks BLDSS for a ‘best match’ and shows you the results.Our patron made several mistakes, but the ‘best match’ is still correct!
Real-time Availability and Order Options
When you click Check Availability, Clio and BLDSS combine the bibliographic information, along with your BL account, to retrieve real-time Availability and Ordering options for you.
BL Order CreatedAs soon as you place an Order, BLDSS provides Clio with Lending Charges and an Estimated Ship Date.This Order is now on its way to the Stacks – Skipping many of the steps from the ARTEmail processing days.
BLDSS UpdatesClio can ask BLDSS about the status of an order whenever you like.For example, as soon as an item is available electronically, the URL becomes part of the Clio record.
www.bl.uk 18
Benefits – in terms of the new service proposition, what are the benefits in terms of Public Good users and also for the British Library
Customer
Transparent pricing – informed choices
Real time availability and delivery options
API allows embedding BLDSS system into work flow
More electronic = quality + speed + value for money
BL
Reliable and sustainable
Increased efficiencies - More streamlined workflows
Platform to build on future products and services
“Delighted customers (partners)”
www.bl.uk 19
Next Steps – where should the service be looking to plan in the near future?
• Plug-in-less Digital Rights Management
• More (and more) electronic content
• Integration of other services
• Partnerships
• Digital signatures
• Open Access
www.bl.uk 20
Contact details:
Andy Appleyard – Head of Document Supplyandy.appleyard@bl.uk
Richard Ebdon – Business Development Managerrichard.ebdon@bl.uk
Thank you, do you have any questions?
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