British Library Document Supply..“a changing service for a changing landscape”

Andy Appleyard – Head of Document Supply and Customer Services

Richard Ebdon – Business Development Manager

SCONUL Conference 2013 - Dublin

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British Library Document Supply..“a changing service for a changing landscape”

• BL Document Supply – introduction

• Looking back..

• Looking forward, what does the future hold? What do customers want?

• New strategic direction – 3 pillars

• BLDSS demo – on line and API system integration

• Benefits and next steps

• Q and A

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Helping people advance knowledge

to enrich lives

National library of the UK.Serves researchers, business, libraries, education & the general public

Collection includes over 2m sound recordings, 5m reports, theses and conference papers, the world’s largest patents collection

One of the largest document supply services in the world. Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs

Over 250 years of collecting. Beneficiary of legal deposit, and £14m annual acquisitions budget 150 million collection items

Generates value to the UK economy each year of 5.0 times public funding

Collection fills over 600km of shelving and grows at 11km per year Terabytes of digital material through voluntary deposit

The British Library - The World’s Knowledge

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“We exist for everyone who wants to do research for academic, personal or commercial purposes”

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The Past - 50 years of Document Supply.

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The Future? Traditional document supply model declining andPublic Good (HE) proportion increasing

Document Supply Demand Proportion from Public Good

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2009 2012

Public Good Commercial Other Non-UK

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The Future? Library of last resort for the hard to find or ….reinvent a new identity that leverages USPs and caters for a need.

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New Direction – a fundamental review undertaken in order to reassess the strategic direction and redefine the business model

BL Brand(trust &

compliance)

Technology

Business Model

BL Brand(trust & compliance)

Continuous Improvement

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BLDSS Brand – epitomises trust, reliability and compliance, but also …

Perception - traditional service, not easy to use but good access to long tail

Factor Previous Future

Compliance 100% - no compromise 100% - no compromise

Breadth of content

Extensive collection30% digital, 70% scanned print

Extensive collection50 / 50 with increasing digital

Reality – Hybrid service, easy to use with extensive collection

Critical Success Factors?

Quality* All B/W scanned print Born digital, colour scanned print

Delivery* 5 working days - standard Immediate download for born digital

Value for money **

Single pricing, B/W images, longer delivery times

Improved speed and quality with a lower price for “e”

* See Technology slides later ** See Business Model – next slide

+

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Business Model- introduce differential pricing from 1st Aug 2013, expand available electronic and work closely with customers

New Pricing Model:-

•Differential pricing from 1st Aug 2013 (electronic different to scanned print)

•Expand corpus of available electronic content (via BL collections or licensed 3rd party)

•Populate search engines, library systems with BL (article level) catalogue.

•Customer Account option – as now, but with mediation

•Pay as You Go option (see next)

-20%

+20%

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Technology – the BLDSS system is now live. Ordering via machine to machine (with API option) or on-line.

Clio and the British Library: Working Together

Using the new BLDSS API to improve Interlibrary Loans processing

Patron Request

The process of course starts with a patron who needs an item!

BL Auto Match

When you select an item, Clio asks BLDSS for a ‘best match’ and shows you the results.Our patron made several mistakes, but the ‘best match’ is still correct!

Real-time Availability and Order Options

When you click Check Availability, Clio and BLDSS combine the bibliographic information, along with your BL account, to retrieve real-time Availability and Ordering options for you.

BL Order CreatedAs soon as you place an Order, BLDSS provides Clio with Lending Charges and an Estimated Ship Date.This Order is now on its way to the Stacks – Skipping many of the steps from the ARTEmail processing days.

BLDSS UpdatesClio can ask BLDSS about the status of an order whenever you like.For example, as soon as an item is available electronically, the URL becomes part of the Clio record.

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Benefits – in terms of the new service proposition, what are the benefits in terms of Public Good users and also for the British Library

Customer

Transparent pricing – informed choices

Real time availability and delivery options

API allows embedding BLDSS system into work flow

More electronic = quality + speed + value for money

BL

Reliable and sustainable

Increased efficiencies - More streamlined workflows

Platform to build on future products and services

“Delighted customers (partners)”

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Next Steps – where should the service be looking to plan in the near future?

• Plug-in-less Digital Rights Management

• More (and more) electronic content

• Integration of other services

• Partnerships

• Digital signatures

• Open Access

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Contact details:

Andy Appleyard – Head of Document Supplyandy.appleyard@bl.uk

Richard Ebdon – Business Development Managerrichard.ebdon@bl.uk

Thank you, do you have any questions?