bridging the gap between business transformation and it transformation
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©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Session ID: BTOT-TH-1000/6 Twitter hashtag #HPSWU
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Speaker Name: Dr. Klaus Schmelzeisen, Head of IT Transformation Services, SAPDate: December 2nd 2010Session ID: BTOT-TH-1000/6
Bridging the gap between Business Transformation and IT TransformationSAP Services and HP help customers to run better
Bridging the gap between Business Transformation and IT TransformationSAP Services and HP help customers to run better
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 4
CHANGING MARKET CONDITIONS & CUSTOMER EXPECTATIONS
We are on the road from recession to recovery & growth
Best Run Business have innovated & transformed themselves
INNOVATION
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 5
WHAT HAPPENS, IF WE DON‘T CHANGE …?
There will be always change …
OIL CRISIS WALL STREETCRASH
DOT-COMBUST
CREDIT CRISIS
with winners …
and …
Let´s focus on the opportunities
... and SAP´s answers?
R/2 System R/3 System Mature Business Suite Business Software Network
Let´s take the chances!
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 6
Business Innovations Realized IT Innovations
BUT BUSINESS AND IT MOSTLY RUN ON DIFFERENT PLANS AND INNOVATION CYCLES
Top 10 Business Priorities Ranking Top 10 Technology Priorities Ranking
Business process improvement 1 Virtualization 1
Reducing enterprise costs 2 Cloud computing 2
Increasing the use of information/analytics 3 Web 2.0 3
Improving enterprise workforce effectiveness 4 Networking, voice and data communications 4
Attracting and retaining new customers 5 Business Intelligence 5
Managing change initiatives 6 Mobile technologies 6
Creating new products or services (innovation)
7 Data/document management and storage 7
Targeting customers and markets more effectively
8 Service-oriented applications and architecture 8
Consolidating business operations 9 Security technologies 9
Expanding current customer relationships 10 IT management 10
Top 10 Technology and Business Priorities Gartner - 2010
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 7
WE HAVE TO BUILD THE BRIDGE FROM BUSINESS TO IT TRANSFORMATION
Business Transformation IT Transformation
InformationSolutions
People ProcessesIT
TechnologyIT Structures IT Operations
Sync. Of
Inno-vation
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 8
SAP IS OFFERING A COHERENT SET OF SERVICE OFFERINGS TO HELP CUSTOMERS TO TRANSFORM
Structural Transformation Services
Business Impact
Business Clarity
Value Partnership
Operations Transformation Services
Technology Transformation Services
Linkage between both portfolios
Enterprise Architecture
IT Strategy
IT Governance
TCO Assessments
Business Transformation Services & IT Transformation Services
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 9
IT TRANSFORMATION SERVICES
Enable to build the right IT Organization, facilitate migration projects as mandated by the business needs
Ensure end to end Application Lifecycle Management utilizing an overarching TCO benchmark and reference model
Enable innovation with „state of the art“ technology and methodology for implementation and changes
Strategy Design Transition ContinualImproveme
nt
Operation
Structural TransformationServices
IT Architecture and Governance
IT Compliance and Risk Management
IT Organizational Change Management
Enterprise Content Management
Mergers and Acquisitions
Landscape Consolidation and Transformation
Information Lifecycle Management
Data and Process Harmonization
Operation TransformationServices
Operations and TCO Improvement
IT Service Management
Application Lifecycle Management
Post-Production Support and Application Management
Testing and Quality Management
SAP MaxAttention
Technology TransformationServices
Technical Implementation and Upgrade
Technology Rollout and Optimization
Downtime Minimization
Business Process Orchestration
Technical Process Integration
Virtualization and Cloud Transformation
SAP Safeguarding
ITTS portfolio overview along the ITIL v3 phases
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 10
HOW TO START: “ENTERPRISE ARCHITECTURE & ROADMAP DESIGN” SERVICE COMBINES BTS AND ITTS ELEMENTS
Effectiveness Efficiency
Doingthe right things…
Doingthings right…
Business Value
Increase business orientation
Enable innovation
Cost excellence
Reduce the customer IT cost base
Service excellence
Improve service and create new capabilities
Provide control over IT spending
Information
Solutions
People
Processes
IT Technology
IT Structures
IT Operations
Business Strategy
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 11
SAP HELPS YOU TO BUILD YOUR OWN TRANSFORMATION ROAD MAP TO ALIGN BUSINESS AND IT
Target Environment Definition
The future vision for strategy, governance, technology, operations and people.
Business CaseApplication Name
Cost ReductionPotential
RevenuePotential
RiskPotential
Overall Leverage Assessment
Comments, Ideas, Anecdotes
Cash Products (Payments, Transfers, Cards) 0,00Investments (Portfolio Management, Brokerage) 0,00Loans and Mortages 0,00Savings and Time Deposits 0,00Current Accounts 0,00Online-Channel Support 0,00Self Service Systems 0,00Branch Support 0,00CRM / Distribution 0,00MIS 0,00Commodities (Partnerdata, Administrative Systems) 0,00
5 = High 5 = High 5 = High 0 = None3 = Medium 3 = Medium 3 = Medium 1 = Low1 = Low 1 = Low 1 = Low 3 = Medium 0 = None 0 = None 0 = None 5 = High
Explanation:Cost Reduction Potential
Future investments in this area are either1) identified / acknowledged or2) can be imagined to create business and/or IT cost savings
5 = High > 10 Million Euro
3 = Medium ca. 5 Million Euro3 = Medium1 = Low ca. 1 Million Euro
0 = None No cost reduction potential identified
Explanation:RevenuePotential
Future investments in this area are either1) identified / acknowledged or
5 = High > 100.000 Customers
3 = Medium ca. 50.000 Customers
1 = Low Recognized impact cannot be estimated
0 = None No revenue generation potential identified
Explanation:RiskPotential
NO future investments in this area are either1) identified / acknowledged or
5 = High by more than 10 %
3 = Medium approx. 5 %
1 = Low < 3 %
0 = None No risk potential identified
Hint: ‘Comments, Ideas, Anecdotes’ column: Target 3-5 substantial points per application family
A plan of how benefits will accrue over time.
Transformation Map
A “high-level” program/project plan outlining how to get to the target environment.
ITE
AE
/ C
EM 10 customer WS scheduled
Q1 Q2 Q3 Q4
20 customer meetings scheduled
invest chargeable billable
5 proposal sent40 sales meetings placed
20 identifiedaccounts
Account Listcreated
Customer Listcreated
Sales kitReady
AE / CEM awarenessestablished
TechedOct 12-14
Inhouse Fair (May)
Provide ARISaccount list
Transformation projects
The description of all identified transformation projects.
2.
1.
3.
4.
Information
Solutions
People
Processes
IT Technology
IT Structures
IT Operations
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 12
EXAMPLE: IDENTIFIED NEED FOR OPTIMIZED TEST MANAGEMENT
Information
Solutions
People
Processes
IT Technology
IT Structures
IT Operations
Assessing and Benchmarking your IT Capabilities Findings:
High Manual Testing Effort
300
168
0
50
100
150
200
250
300
manual testing
automated testing
Proposed Solution: Automated Testing
Business Case for Introduction of Automated Testing
2.1.
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 13
BUILD YOUR PROJECT USING SAP TESTING SOLUTIONS’ PACKAGESOVERVIEW
Reduced Risk & Cost of QA and Testing
Strategy
Installation and configuration of tools:
SAP Quality Center by HP (QC)
SAP Test Acceleration and Optimization (TAO)
HP Business Process Testing (BPT) add-in
HP QuickTest Professional
Automation x number of transactions / processes
Supports hands-on mentoring for two employees
3 to 6 weeks engagement
Functional Data Migration Performance
A high-level review of the current approach to Functional QA & Testing
Creation of a Functional Test Plan that includes recommendations for:
Automation High-level test scenarios Types of testing to be
performed Test environment
requirements Test reporting metrics Risk & contingency
recommendations Resources
2 to 4 weeks engagement
Installation and configuration of tools:
SAP LoadRunner by HP (LR)
SAP Diagnostics Automation x number of
transactions / processes Supports hands-on mentoring
for two employees 5 to 8 weeks engagement
Configuration of TDMS Validate the installation Initial set-up of X
number of standard TDMS scenario for extraction from one source system to one target
Provide support for issues that arise for the duration of the Project.
Supports hands-on mentoring for two employees
3 to 4 weeks engagement
3. & 4.
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 14
SAP SOLUTION LANDSCAPE FOR TEST MANAGEMENT
Solution Documentation, Solution Implementation, Template ManagementUpgrade & Maintenance Management
Change Control MgmtApplication Incident MgmtBusiness Process Ops.
Technical Operations, Business Process Operations
SAP Quality Center by HP + Adapter
Market Category
SAP Solution
Test Management
Process & Workflow Automation
Availability & Performance Mgmt
Software Quality Management
App. Dev., Change and Config. Mgmt
SAP Solution Manager
TDMS
TAO
SAP LoadRunner by HP
SAP CPS byRedwood + Adapter
SAP Extended Diagnostics by CA Wily
SAP ProductivityPak by RWD + Adapter
SAP UEM by Knoa
ALM Process
TDMS
TAO
SAP Solution Manager
SAP Solution Extension
Trans-formation &De-commission
SAP LT Software*
ILM (De-comission Scenario)
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 15
BOTH TOOLS COMPLEMENT EACH OTHER
Business Blueprint Solution Documentation Change Request
Management Monitoring
Release Management Requirements
Management Test Management Test Automation
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 16
Engage SAP as a strategic partner and apply value management principles throughout the project lifecycle
Innovate and optimize business processes and improve organizational efficiency with a business-driven IT architecture
Gain improved insight on performance of business and IT
Enable to build the right IT Organization, facilitate migration projects as mandated by the business needs
Ensure end to end Application Lifecycle Management utilizing an overarching TCO benchmark and reference model
Enable innovation with „state of the art“ technology and methodology for implementation and changes
GUIDE AND HELP YOU MASTER THE TRANSFORMATION JOURNEY FROM STRATEGY TO EXECUTION:
© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services / Page 17
SAP SERVICES – WE MAXIMIZE OUR VALUE ADD TO YOU BY PRODUCTIZING OUR SERVICES
Transfer of best practices, leanings and customer experiences from SAP Consulting & SAP Global Active Support into pre-defined services and software tools.
Your benefits:
Global Availability
Constant Quality
Efficient Deployment
Integrated into our Software Solution portfolio
Examples: SAP Solution Manager, SAP Landscape Transformation, Test Optimization Services
Continue the conversation with your peers at the HP Software Community hp.com/go/swcommunity
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