bridging the gap between business transformation and it transformation

©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Session ID: BTOT-TH-1000/6 Twitter hashtag #HPSWU

©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Speaker Name: Dr. Klaus Schmelzeisen, Head of IT Transformation Services, SAPDate: December 2nd 2010Session ID: BTOT-TH-1000/6

Bridging the gap between Business Transformation and IT TransformationSAP Services and HP help customers to run better

Bridging the gap between Business Transformation and IT TransformationSAP Services and HP help customers to run better

© SAP AG 2010. HP Universe 2010 SAP IT Transformation Services /

CHANGING MARKET CONDITIONS & CUSTOMER EXPECTATIONS

We are on the road from recession to recovery & growth

Best Run Business have innovated & transformed themselves

INNOVATION


WHAT HAPPENS, IF WE DON‘T CHANGE …?

There will be always change …

OIL CRISIS WALL STREETCRASH

DOT-COMBUST

CREDIT CRISIS

with winners …

and …

Let´s focus on the opportunities

... and SAP´s answers?

R/2 System R/3 System Mature Business Suite Business Software Network

Let´s take the chances!


Business Innovations Realized IT Innovations

BUT BUSINESS AND IT MOSTLY RUN ON DIFFERENT PLANS AND INNOVATION CYCLES

Top 10 Business Priorities Ranking Top 10 Technology Priorities Ranking

Business process improvement 1 Virtualization 1

Reducing enterprise costs 2 Cloud computing 2

Increasing the use of information/analytics 3 Web 2.0 3

Improving enterprise workforce effectiveness 4 Networking, voice and data communications 4

Attracting and retaining new customers 5 Business Intelligence 5

Managing change initiatives 6 Mobile technologies 6

Creating new products or services (innovation)

7 Data/document management and storage 7

Targeting customers and markets more effectively

8 Service-oriented applications and architecture 8

Consolidating business operations 9 Security technologies 9

Expanding current customer relationships 10 IT management 10

Top 10 Technology and Business Priorities Gartner - 2010


WE HAVE TO BUILD THE BRIDGE FROM BUSINESS TO IT TRANSFORMATION

Business Transformation IT Transformation

InformationSolutions

People ProcessesIT

TechnologyIT Structures IT Operations

Sync. Of

Inno-vation


SAP IS OFFERING A COHERENT SET OF SERVICE OFFERINGS TO HELP CUSTOMERS TO TRANSFORM

Structural Transformation Services

Business Impact

Business Clarity

Value Partnership

Operations Transformation Services

Technology Transformation Services

Linkage between both portfolios

Enterprise Architecture

IT Strategy

IT Governance

TCO Assessments

Business Transformation Services & IT Transformation Services


IT TRANSFORMATION SERVICES

Enable to build the right IT Organization, facilitate migration projects as mandated by the business needs

Ensure end to end Application Lifecycle Management utilizing an overarching TCO benchmark and reference model

Enable innovation with „state of the art“ technology and methodology for implementation and changes

Strategy Design Transition ContinualImproveme

nt

Operation

Structural TransformationServices

IT Architecture and Governance

IT Compliance and Risk Management

IT Organizational Change Management

Enterprise Content Management

Mergers and Acquisitions

Landscape Consolidation and Transformation

Information Lifecycle Management

Data and Process Harmonization

Operation TransformationServices

Operations and TCO Improvement

IT Service Management

Application Lifecycle Management

Post-Production Support and Application Management

Testing and Quality Management

SAP MaxAttention

Technology TransformationServices

Technical Implementation and Upgrade

Technology Rollout and Optimization

Downtime Minimization

Business Process Orchestration

Technical Process Integration

Virtualization and Cloud Transformation

SAP Safeguarding

ITTS portfolio overview along the ITIL v3 phases


HOW TO START: “ENTERPRISE ARCHITECTURE & ROADMAP DESIGN” SERVICE COMBINES BTS AND ITTS ELEMENTS

Effectiveness Efficiency

Doingthe right things…

Doingthings right…

Business Value

Increase business orientation

Enable innovation

Cost excellence

Reduce the customer IT cost base

Service excellence

Improve service and create new capabilities

Provide control over IT spending

Information

Solutions

People

Processes

IT Technology

IT Structures

IT Operations

Business Strategy


SAP HELPS YOU TO BUILD YOUR OWN TRANSFORMATION ROAD MAP TO ALIGN BUSINESS AND IT

Target Environment Definition

The future vision for strategy, governance, technology, operations and people.

Business CaseApplication Name

Cost ReductionPotential

RevenuePotential

RiskPotential

Overall Leverage Assessment

Comments, Ideas, Anecdotes

Cash Products (Payments, Transfers, Cards) 0,00Investments (Portfolio Management, Brokerage) 0,00Loans and Mortages 0,00Savings and Time Deposits 0,00Current Accounts 0,00Online-Channel Support 0,00Self Service Systems 0,00Branch Support 0,00CRM / Distribution 0,00MIS 0,00Commodities (Partnerdata, Administrative Systems) 0,00

5 = High 5 = High 5 = High 0 = None3 = Medium 3 = Medium 3 = Medium 1 = Low1 = Low 1 = Low 1 = Low 3 = Medium 0 = None 0 = None 0 = None 5 = High

Explanation:Cost Reduction Potential

Future investments in this area are either1) identified / acknowledged or2) can be imagined to create business and/or IT cost savings

5 = High > 10 Million Euro

3 = Medium ca. 5 Million Euro3 = Medium1 = Low ca. 1 Million Euro

0 = None No cost reduction potential identified

Explanation:RevenuePotential

Future investments in this area are either1) identified / acknowledged or

5 = High > 100.000 Customers

3 = Medium ca. 50.000 Customers

1 = Low Recognized impact cannot be estimated

0 = None No revenue generation potential identified

Explanation:RiskPotential

NO future investments in this area are either1) identified / acknowledged or

5 = High by more than 10 %

3 = Medium approx. 5 %

1 = Low < 3 %

0 = None No risk potential identified

Hint: ‘Comments, Ideas, Anecdotes’ column: Target 3-5 substantial points per application family

A plan of how benefits will accrue over time.

Transformation Map

A “high-level” program/project plan outlining how to get to the target environment.

ITE

AE

/ C

EM 10 customer WS scheduled

Q1 Q2 Q3 Q4

20 customer meetings scheduled

invest chargeable billable

5 proposal sent40 sales meetings placed

20 identifiedaccounts

Account Listcreated

Customer Listcreated

Sales kitReady

AE / CEM awarenessestablished

TechedOct 12-14

Inhouse Fair (May)

Provide ARISaccount list

Transformation projects

The description of all identified transformation projects.

2.

1.

3.

4.

Information

Solutions

People

Processes

IT Technology

IT Structures

IT Operations


EXAMPLE: IDENTIFIED NEED FOR OPTIMIZED TEST MANAGEMENT

Information

Solutions

People

Processes

IT Technology

IT Structures

IT Operations

Assessing and Benchmarking your IT Capabilities Findings:

High Manual Testing Effort

300

168

0

50

100

150

200

250

300

manual testing

automated testing

Proposed Solution: Automated Testing

Business Case for Introduction of Automated Testing

2.1.


BUILD YOUR PROJECT USING SAP TESTING SOLUTIONS’ PACKAGESOVERVIEW

Reduced Risk & Cost of QA and Testing

Strategy

Installation and configuration of tools:

SAP Quality Center by HP (QC)

SAP Test Acceleration and Optimization (TAO)

HP Business Process Testing (BPT) add-in

HP QuickTest Professional

Automation x number of transactions / processes

Supports hands-on mentoring for two employees

3 to 6 weeks engagement

Functional Data Migration Performance

A high-level review of the current approach to Functional QA & Testing

Creation of a Functional Test Plan that includes recommendations for:

Automation High-level test scenarios Types of testing to be

performed Test environment

requirements Test reporting metrics Risk & contingency

recommendations Resources


Installation and configuration of tools:

SAP LoadRunner by HP (LR)

SAP Diagnostics Automation x number of

transactions / processes Supports hands-on mentoring

for two employees 5 to 8 weeks engagement

Configuration of TDMS Validate the installation Initial set-up of X

number of standard TDMS scenario for extraction from one source system to one target

Provide support for issues that arise for the duration of the Project.

Supports hands-on mentoring for two employees


3. & 4.


SAP SOLUTION LANDSCAPE FOR TEST MANAGEMENT

Solution Documentation, Solution Implementation, Template ManagementUpgrade & Maintenance Management

Change Control MgmtApplication Incident MgmtBusiness Process Ops.

Technical Operations, Business Process Operations

SAP Quality Center by HP + Adapter

Market Category

SAP Solution

Test Management

Process & Workflow Automation

Availability & Performance Mgmt

Software Quality Management

App. Dev., Change and Config. Mgmt

SAP Solution Manager

TDMS

TAO

SAP LoadRunner by HP

SAP CPS byRedwood + Adapter

SAP Extended Diagnostics by CA Wily

SAP ProductivityPak by RWD + Adapter

SAP UEM by Knoa

ALM Process

TDMS

TAO

SAP Solution Manager

SAP Solution Extension

Trans-formation &De-commission

SAP LT Software*

ILM (De-comission Scenario)


BOTH TOOLS COMPLEMENT EACH OTHER

Business Blueprint Solution Documentation Change Request

Management Monitoring

Release Management Requirements

Management Test Management Test Automation


Engage SAP as a strategic partner and apply value management principles throughout the project lifecycle

Innovate and optimize business processes and improve organizational efficiency with a business-driven IT architecture

Gain improved insight on performance of business and IT

Enable to build the right IT Organization, facilitate migration projects as mandated by the business needs

Ensure end to end Application Lifecycle Management utilizing an overarching TCO benchmark and reference model

Enable innovation with „state of the art“ technology and methodology for implementation and changes

GUIDE AND HELP YOU MASTER THE TRANSFORMATION JOURNEY FROM STRATEGY TO EXECUTION:


SAP SERVICES – WE MAXIMIZE OUR VALUE ADD TO YOU BY PRODUCTIZING OUR SERVICES

Transfer of best practices, leanings and customer experiences from SAP Consulting & SAP Global Active Support into pre-defined services and software tools.

Your benefits:

Global Availability

Constant Quality

Efficient Deployment

Integrated into our Software Solution portfolio

Examples: SAP Solution Manager, SAP Landscape Transformation, Test Optimization Services

Continue the conversation with your peers at the HP Software Community hp.com/go/swcommunity

bridging the gap between business transformation and it transformation

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