box lunch: creating great experiences

Creating Great Experiences WITH

Elizabeth Heil & Jason Ward

Competition

Who is your organization’s biggest competitor?

Working Differently

WHAT you do does not differentiate you.

WHY you do the work creates meaning.

HOW you do the works adds value.

Story Time

Creating and sustaining great experiences is the key to success in a service-sector economy.

Tell us about your amazing client experiences.

It Starts with Culture

The WHAT should be a forgone conclusion, so focus on the WHY and HOW of your work.

Your people and your culture are the difference. Sales/proposals and marketing/fundraising begin with your people and the culture they create.

People buy/fund based on how they feel and what they believe. Give them something and someone to believe in.

There is no “I” in Team

Build rapport between individuals.

Sustain relationships.

Make it fun.

Merge your teams.

Setting influences tone.

Your space should reflect your culture.

Be welcoming.

Set the Stage

Set clear expectations.

Under-promise and over-deliver.

Check for understanding early and often.

Walk away from meetings with commitments.

Lead on Projects

Establish transparency.

Have an open door.

Report on progress and results.

Invite (and accept) criticism.

Be Accountable

Thanks!