best practices to improve the irt site user experience

BEST PRACTICES TO IMPROVE THE IRT SITE USER EXPERIENCE26th October 2016Martyn Joynes

2

AGENDA

BEST PRACTICES TO IMPROVE THE IRT SITE USER EXPERIENCE

• User Experience (UX) Definition

• Past UX in IRT

• Importance of UX for IRT

• Case Study – Site Medication Arrival

• Future Opportunities

3

WHAT IS USER EXPERIENCE?

© Peter Morville, Semantic Studios, User Experience Honeycomb, http://semanticstudios.com/user_experience_design/

desirableusable

useful

valuable

credible

accessiblefindable

4

WHAT IS USER EXPERIENCE?

• UI = Look and feel

• UX = Design and management of the interactions with the system

• Both are needed

MORE THAN JUST USER INTERFACE DESIGNGB

USMXCABRFR

5

WHAT IS USER EXPERIENCE?

• Know your users

• Intuitive

• Simple

• Control

• Real world context

QUALITY OF EXPERIENCE WHEN INTERACTING WITH A PRODUCT DESIGN

US CA GB FR BR MX0

2

4

6

8

10

12

14

16

18

20

Recruitment

6

PAST IRT SITE USER EXPERIENCE

• Voice

• Web – simple

• Linear Transactions

• Input burden

• Navigation

• Speed

7

UX IMPORTANCE – TECHNOLOGY PROGRESS

INTERACTION BIG DATAIOT

• Smartphones• Tablets• Web

Network of physical objects embedded with electronics, software, sensors, and network connectivity that enable real time data exchange

• Dashboards• Analytics• Forecasting

8

UX IMPORTANCE – PROCESS COMPLEXITY

Returns & ReconciliationAllocating & DispensingArrivals

Study nurse Pharmacy tech

Shipment Paperwork

Temperature loggerSpreadsheets

IRT

Patient Pharmacy tech

Prescription Phone call from pharmacy to

confirmdispensed

Paperwork

Kits & labels

IRT

Doctor Patient Pharmacy tech

Returned meds

Pill counter

IRT

Studynurse

Paperwork

9

USER PERSONA FEEDBACK

Key needs – sample• Retrieve information from IRT in a useful format which

maximizes efficiency

• Minimize the repetition of data input across systems

• Simple processes and instructions

• Timely notification of shipments arriving on site

• To know if a shipment is temperature controlled prior to opening

Site User Process Type

1 Manual 1 Manual 1 Paper 1 Manual 1 Paper 1 Manual 1 System 2 System 2 Manual 2 Paper 2 Manual 2 Paper 2 System 2 System 2 Manual 2 System 1 Manual 2 Manual

“I find it difficult to manage all the new systems we are supposed to be using”

“I have a lot to juggle, but the patients are my priority”

10

CASE STUDY: SITE ARRIVAL

Current process

Check shipment arrived

Collect shipment

Enter and confirm

shipment in IWR

Upload temp. data

Enter and confirm packs in

IWR

Place in stock

11

CASE STUDY: SITE ARRIVAL

Current process

Check shipment arrived

Collect shipment

Enter and confirm

shipment in IWR

Upload temp. data

Enter and confirm packs in

IWR

Place in stock

12

CASE STUDY: SITE ARRIVAL – COMBINING TECHNOLOGIES

Current process

Check shipment arrived

Collect shipment

Enter and confirm

shipment in IWR

Upload temp. data

Enter and confirm packs in

IWR

Place in stock

Mobile app + real-time temperature monitoring

Alert on arrival

Collect shipment

Scan and confirm

shipment

Scan and confirm packs

Place in stock

Auto. Temp. data

13

CASE STUDY: SITE ARRIVAL – COMBINING TECHNOLOGIES

Mobile app + real-time temperature monitoring

Alert on arrival

Collect shipment

Scan and confirm

shipment

Scan and confirm packs

Place in stock

Auto. Temp. data

14

CASE STUDY: SITE ARRIVAL – COMBINING TECHNOLOGIES

Mobile app + real-time temperature monitoring

Alert on arrival

Collect shipment

Scan and confirm

shipment

Scan and confirm packs

Place in stock

Auto. Temp. data

15

TECHNOLOGY WILL COMPLIMENT GOOD USER EXPERIENCE DESIGN • Continue to exploit Internet

of Things

• Extend visibility and control

• Ensure that User Experience design is at the core of new functionality

16

THANK YOU

16