best practices to improve the irt site user experience
TRANSCRIPT
BEST PRACTICES TO IMPROVE THE IRT SITE USER EXPERIENCE26th October 2016Martyn Joynes
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AGENDA
BEST PRACTICES TO IMPROVE THE IRT SITE USER EXPERIENCE
• User Experience (UX) Definition
• Past UX in IRT
• Importance of UX for IRT
• Case Study – Site Medication Arrival
• Future Opportunities
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WHAT IS USER EXPERIENCE?
© Peter Morville, Semantic Studios, User Experience Honeycomb, http://semanticstudios.com/user_experience_design/
desirableusable
useful
valuable
credible
accessiblefindable
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WHAT IS USER EXPERIENCE?
• UI = Look and feel
• UX = Design and management of the interactions with the system
• Both are needed
MORE THAN JUST USER INTERFACE DESIGNGB
USMXCABRFR
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WHAT IS USER EXPERIENCE?
• Know your users
• Intuitive
• Simple
• Control
• Real world context
QUALITY OF EXPERIENCE WHEN INTERACTING WITH A PRODUCT DESIGN
US CA GB FR BR MX0
2
4
6
8
10
12
14
16
18
20
Recruitment
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PAST IRT SITE USER EXPERIENCE
• Voice
• Web – simple
• Linear Transactions
• Input burden
• Navigation
• Speed
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UX IMPORTANCE – TECHNOLOGY PROGRESS
INTERACTION BIG DATAIOT
• Smartphones• Tablets• Web
Network of physical objects embedded with electronics, software, sensors, and network connectivity that enable real time data exchange
• Dashboards• Analytics• Forecasting
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UX IMPORTANCE – PROCESS COMPLEXITY
Returns & ReconciliationAllocating & DispensingArrivals
Study nurse Pharmacy tech
Shipment Paperwork
Temperature loggerSpreadsheets
IRT
Patient Pharmacy tech
Prescription Phone call from pharmacy to
confirmdispensed
Paperwork
Kits & labels
IRT
Doctor Patient Pharmacy tech
Returned meds
Pill counter
IRT
Studynurse
Paperwork
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USER PERSONA FEEDBACK
Key needs – sample• Retrieve information from IRT in a useful format which
maximizes efficiency
• Minimize the repetition of data input across systems
• Simple processes and instructions
• Timely notification of shipments arriving on site
• To know if a shipment is temperature controlled prior to opening
Site User Process Type
1 Manual 1 Manual 1 Paper 1 Manual 1 Paper 1 Manual 1 System 2 System 2 Manual 2 Paper 2 Manual 2 Paper 2 System 2 System 2 Manual 2 System 1 Manual 2 Manual
“I find it difficult to manage all the new systems we are supposed to be using”
“I have a lot to juggle, but the patients are my priority”
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CASE STUDY: SITE ARRIVAL
Current process
Check shipment arrived
Collect shipment
Enter and confirm
shipment in IWR
Upload temp. data
Enter and confirm packs in
IWR
Place in stock
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CASE STUDY: SITE ARRIVAL
Current process
Check shipment arrived
Collect shipment
Enter and confirm
shipment in IWR
Upload temp. data
Enter and confirm packs in
IWR
Place in stock
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CASE STUDY: SITE ARRIVAL – COMBINING TECHNOLOGIES
Current process
Check shipment arrived
Collect shipment
Enter and confirm
shipment in IWR
Upload temp. data
Enter and confirm packs in
IWR
Place in stock
Mobile app + real-time temperature monitoring
Alert on arrival
Collect shipment
Scan and confirm
shipment
Scan and confirm packs
Place in stock
Auto. Temp. data
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CASE STUDY: SITE ARRIVAL – COMBINING TECHNOLOGIES
Mobile app + real-time temperature monitoring
Alert on arrival
Collect shipment
Scan and confirm
shipment
Scan and confirm packs
Place in stock
Auto. Temp. data
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CASE STUDY: SITE ARRIVAL – COMBINING TECHNOLOGIES
Mobile app + real-time temperature monitoring
Alert on arrival
Collect shipment
Scan and confirm
shipment
Scan and confirm packs
Place in stock
Auto. Temp. data
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TECHNOLOGY WILL COMPLIMENT GOOD USER EXPERIENCE DESIGN • Continue to exploit Internet
of Things
• Extend visibility and control
• Ensure that User Experience design is at the core of new functionality
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THANK YOU
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