best practices for supporting, aligning, and developing ... · best practices for supporting,...

The HealthcareSource User ConferenceNovember 6-9, 2016JW MARRIOTT • WASHINGTON, DC

BEST PRACTICES FOR SUPPORTING, ALIGNING, AND DEVELOPING HIGH PERFORMERS

Collin SpinkAssociate Product Marketing ManagerHealthcareSource

Jacqueline M. BufordManager, Organizational Development and LearningWestchester Medical Center

JOIN THE CONVERSATION

• Be sure to tweet and post what you’ve learned in this presentation!- Twitter: @quality_talent- Instagram: @healthcaresource- #TalentSymposium16

• Attendees that are active on social media will be entered to win FUN prizes during the conference!

• You’ve implemented HealthcareSource NetLearning, and taken an important step to enhance your organization’s workforce education initiatives and now you’re curious about how you can publish and deliver content through NetLearning for best results? Or maybe you’ve been using NetLearning for a while now, but you’re curious to learn how other organizations structure their content delivery process, and how you can improve yours?

• In this session, you’ll learn the best practices for publishing and developing content for delivery through NetLearning from NetLearning users, as well as our internal experts, in order to make the most of your education efforts.

AGENDA

•Westchester Medical Center’s Story•Support & Challenges of High Performers/High Potential Employees

•Learning & Development•Why NetLearning?

TODAY’S SPEAKERS

Collin SpinkProduct Marketing

Jacqueline M. BufordManager, Organizational Development & Learning

WESTCHESTER MEDICAL CENTER HEALTH NETWORK’S STORY

WESTCHESTER MEDICAL CENTER WMC

1918 – US Army Hospital

1920 - Returned to Westchester County

1920 - Renamed Grasslands Hospital

1978 – Westchester Medical Center

2016 – Westchester Medical Center Health Network

• - Westchester Medical Center

- Westchester Medical Center

WESTCHESTER MEDICAL CENTER

Valhalla and Poughkeepsie Campuses 895-Bed Regional Medical System Level 1 Adult, Level 1 Pediatric Trauma Center 7,000 Healthcare Professionals 1,200 Physicians

- MidHudson Regional Hosptial

HIGH PERFORMERS/ HIGH POTENTIAL EMPLOYEESUPPORT AND CHALLENGES

IDENTIFYING HIGH PERFORMERS/HIGH POTENTIAL EMPLOYEES

Performance Management Process

Competency

VITAL Values

Standards of Behavior

Care Champions

Quality & Leadership

Reflective Leadership Program

- Westchester Medical Center

BEST PRACTICES TO SUPPORT HIGH PERFORMING & HIGH POTENTIAL EMPLOYEES

New Challenges

Productive Feedback

Recognition

Engagement

Advancement

On Demand Training

Anytime, Anywhere

- Westchester Medical Center

HIGH POTENTIAL EMPLOYEES

What’s the difference between High Performer and High Potential Employee?

“True leadership development takes place under conditions of real stress”.

Anonymous

ABILITY

HIPO

ENGAGEMENT

ASPIRATION

ENGAGED DREAMERS

DISENGAGED STARS

MISALIGNED STARS

HIGH POTENTIAL EMPLOYEES

CHALLENGES IN SUPPORTING HIGH PERFORMERS

Link Personal Objectives to Organization Plans

Regular and Open Dialogues

Individualized Messaging

Engagement

CHALLENGES IN SUPPORTING HIGH POTENTIAL EMPLOYEES

Opportunities for Advancement

Engagement

ORGANIZATION GROWTH

• Bringing you the region’s leading network of preventive, primary, specialty and advanced care, right where you live.

• Advancing Care. Here.

Bringing you the region’s leading network of preventive, primary, specialty and advanced care, right where you live.

Advancing Care. Here.

LEARNING & DEVELOPMENT

LEARNING AND DEVELOPMENT TEAM

Organizational Development & Learning 7 Staff Members

Clinical & NursingMedical Education Clinical Nurse SpecialistsContent Owners

LEARNING & DEVELOPMENT PROCESS• Content Request Form

• Instructional Content - Learning Styles

LEARNING & DEVELOPMENT TOOLSAssessments

Goals Outlined

Measurement

Visual Simplicity, Questions, Content Crisp & Uncluttered

Blended Learning Model

NetLearning

WHY NETLEARNING?

WHY NETLEARNING ?Course Registration, eLearning, Custom LinksAssign training to various groupsCurriculumCompliance TrackingReportingUser friendlyTranscriptsAnytime, Anywhere

NETLEARNING FUNCTIONALITYSegment Target AudiencesPeople Groups Employee Data UploadReportingAdministration

TRANSITION TO NETLEARNING

HealthcareSource Suite NetLearningNetCompetencyPerformance ManagerPosition Manager

- Westchester Medical Center

2016 – 2017 ROLL-OUT

Phased ImplementationComputer BasedCourse RegistrationOfficial Rollout

•

Questions?Presenter Contact Information for Additional Questions:

REMEMBER! Rate each session you attend in the

Mobile App

★ ★ ★ ★ ★1-5 Stars,

5 being the best.

THANK YOU!Questions?

Presenter Contact Information for Additional Questions:

REMEMBER! Rate each session you attend in the

Mobile App

★ ★ ★ ★ ★1-5 Stars,

5 being the best.

THANK YOU!

Jacquie BufordManager, Organizational Development & Learning

Westchester Medical CenterValhalla, New York

914-493-2084Jacqueline.Buford@wmchealth.org