best practices for supporting, aligning, and developing ... · best practices for supporting,...
TRANSCRIPT
The HealthcareSource User ConferenceNovember 6-9, 2016JW MARRIOTT • WASHINGTON, DC
BEST PRACTICES FOR SUPPORTING, ALIGNING, AND DEVELOPING HIGH PERFORMERS
Collin SpinkAssociate Product Marketing ManagerHealthcareSource
Jacqueline M. BufordManager, Organizational Development and LearningWestchester Medical Center
JOIN THE CONVERSATION
• Be sure to tweet and post what you’ve learned in this presentation!- Twitter: @quality_talent- Instagram: @healthcaresource- #TalentSymposium16
• Attendees that are active on social media will be entered to win FUN prizes during the conference!
• You’ve implemented HealthcareSource NetLearning, and taken an important step to enhance your organization’s workforce education initiatives and now you’re curious about how you can publish and deliver content through NetLearning for best results? Or maybe you’ve been using NetLearning for a while now, but you’re curious to learn how other organizations structure their content delivery process, and how you can improve yours?
• In this session, you’ll learn the best practices for publishing and developing content for delivery through NetLearning from NetLearning users, as well as our internal experts, in order to make the most of your education efforts.
AGENDA
•Westchester Medical Center’s Story•Support & Challenges of High Performers/High Potential Employees
•Learning & Development•Why NetLearning?
TODAY’S SPEAKERS
Collin SpinkProduct Marketing
Jacqueline M. BufordManager, Organizational Development & Learning
WESTCHESTER MEDICAL CENTER HEALTH NETWORK’S STORY
WESTCHESTER MEDICAL CENTER WMC
1918 – US Army Hospital
1920 - Returned to Westchester County
1920 - Renamed Grasslands Hospital
1978 – Westchester Medical Center
2016 – Westchester Medical Center Health Network
• - Westchester Medical Center
- Westchester Medical Center
WESTCHESTER MEDICAL CENTER
Valhalla and Poughkeepsie Campuses 895-Bed Regional Medical System Level 1 Adult, Level 1 Pediatric Trauma Center 7,000 Healthcare Professionals 1,200 Physicians
- MidHudson Regional Hosptial
HIGH PERFORMERS/ HIGH POTENTIAL EMPLOYEESUPPORT AND CHALLENGES
IDENTIFYING HIGH PERFORMERS/HIGH POTENTIAL EMPLOYEES
Performance Management Process
Competency
VITAL Values
Standards of Behavior
Care Champions
Quality & Leadership
Reflective Leadership Program
- Westchester Medical Center
BEST PRACTICES TO SUPPORT HIGH PERFORMING & HIGH POTENTIAL EMPLOYEES
New Challenges
Productive Feedback
Recognition
Engagement
Advancement
On Demand Training
Anytime, Anywhere
- Westchester Medical Center
HIGH POTENTIAL EMPLOYEES
What’s the difference between High Performer and High Potential Employee?
“True leadership development takes place under conditions of real stress”.
Anonymous
ABILITY
HIPO
ENGAGEMENT
ASPIRATION
ENGAGED DREAMERS
DISENGAGED STARS
MISALIGNED STARS
HIGH POTENTIAL EMPLOYEES
CHALLENGES IN SUPPORTING HIGH PERFORMERS
Link Personal Objectives to Organization Plans
Regular and Open Dialogues
Individualized Messaging
Engagement
CHALLENGES IN SUPPORTING HIGH POTENTIAL EMPLOYEES
Opportunities for Advancement
Engagement
ORGANIZATION GROWTH
• Bringing you the region’s leading network of preventive, primary, specialty and advanced care, right where you live.
• Advancing Care. Here.
Bringing you the region’s leading network of preventive, primary, specialty and advanced care, right where you live.
Advancing Care. Here.
LEARNING & DEVELOPMENT
LEARNING AND DEVELOPMENT TEAM
Organizational Development & Learning 7 Staff Members
Clinical & NursingMedical Education Clinical Nurse SpecialistsContent Owners
LEARNING & DEVELOPMENT PROCESS• Content Request Form
• Instructional Content - Learning Styles
LEARNING & DEVELOPMENT TOOLSAssessments
Goals Outlined
Measurement
Visual Simplicity, Questions, Content Crisp & Uncluttered
Blended Learning Model
NetLearning
WHY NETLEARNING?
WHY NETLEARNING ?Course Registration, eLearning, Custom LinksAssign training to various groupsCurriculumCompliance TrackingReportingUser friendlyTranscriptsAnytime, Anywhere
NETLEARNING FUNCTIONALITYSegment Target AudiencesPeople Groups Employee Data UploadReportingAdministration
TRANSITION TO NETLEARNING
HealthcareSource Suite NetLearningNetCompetencyPerformance ManagerPosition Manager
- Westchester Medical Center
2016 – 2017 ROLL-OUT
Phased ImplementationComputer BasedCourse RegistrationOfficial Rollout
•
Questions?Presenter Contact Information for Additional Questions:
REMEMBER! Rate each session you attend in the
Mobile App
★ ★ ★ ★ ★1-5 Stars,
5 being the best.
THANK YOU!Questions?
Presenter Contact Information for Additional Questions:
REMEMBER! Rate each session you attend in the
Mobile App
★ ★ ★ ★ ★1-5 Stars,
5 being the best.
THANK YOU!
Jacquie BufordManager, Organizational Development & Learning
Westchester Medical CenterValhalla, New York