being agile is not the goal … delighting your customer is. · 2016-09-15 · being agile is not...
Post on 05-Jul-2020
0 Views
Preview:
TRANSCRIPT
Christian Antoine, PMI-ACP, ESTEnterprise Scrum Trainer & Agile Transformation Coach
http://collaborativeleadershipteam.com@CoLeadTeam
#REALCHANGE
Being Agile is not the goal … Delighting your customer is.
Copyright 2016 Collaborative Leadership Team
Christian AntoinePMI-ACP, EST
• 21 years Information Technology, systems development, project management/business analysis
• Practicing Agile since 2008
• Personal: Married with 2 girls and a boy, reside in Robbinsdale
2
Your Speaker
Enterprise Scrum Trainer, Agile Transformation Coach
Objectives
• Why consider a different approach to your work.
• What considerations should be made for adopting Agile Methods
• What is leadership’s role and interactions with Agile teams in this holistic approach
Copyright 2016 Collaborative Leadership Team 3
What is your product?
4Copyright 2016 Collaborative Leadership Team
Copyright 2016 Collaborative Leadership Team
Do your customers care if you are Agile?
5
Why Agile?
Copyright 2016 Collaborative Leadership Team 6
Two Questions to Ask
Copyright 2016 Collaborative Leadership Team
Are you delighting your customer?
7
8© 1993-2016 Jeff Sutherland &
Scrum Inc.
What happened?
Scrum in complex systems deliveries
• $143 billion overbudget
• Delayed until 2022(final systemsintegration)
• Cost of Navy F-35C grew from $273 million in2014 to $337 million by 2015
Cumulative program cost of $15 billion New iteration of all systems released every6 months
$43M cost1 (20% of F-35)1.According to Jane’s Aviation Weekly, the Gripen is
the world’s most cost-effective military aircraft2.“How DOD’s $1.5 Trillion F-35 Broke the Air Force”
- FiscalTimes July 20143.“we are presently taking the newest strategic
foundation and analyzing whether 2,443 aircraft is thecorrect number” Marine Corps Gen. Joseph Dunford, July2015
WATERFALLLATE 9 OUT OF 10 TIMES
37
© 1993-2015 Jeff Sutherland & Scrum Inc.
SCRUMBETTER PLANE EVERY 6MO
Two Questions to Ask
Copyright 2016 Collaborative Leadership Team
Are you delighting your customer?
Are you working at a sustainable pace?
10
•
••
55% of workers are unhappy in their job (Conference Board)
65% are looking for a new job (Deloitte)
We find paid work is ranked lower than any of the other 39 activities individuals engage in, with the exception of being sick in bed. (Center for Economic Performance)
@
Houston we have a Problem
11Copyright 2016 Collaborative Leadership Team
Exercise
• Discuss at your tables
– How do you tell if you are delighting your customers? • What do you measure? How often?
– Are people working at a sustainable pace where you work? Are you?
• What do you measure? How often?
Time Box: 5 Min.
12Copyright 2016 Collaborative Leadership Team
Don’t Measure Agile
Measure the opportunity (or problem) you are trying to obtain (or solve) with Agile
Copyright 2016 Collaborative Leadership Team 13
Copyright 2016 Collaborative Leadership Team
Output VS Outcome
It is not what we build (or do)… Its what happens after our product (or service) is delivered
OUTPUT OUTCOME
14
15Copyright 2016 Collaborative Leadership Team
Considerations
Copyright 2016 Collaborative Leadership Team 16
Agility is not about Structure or Hierarchy
Copyright 2016 Collaborative Leadership Team 17
OODA Loop
Copyright 2016 Collaborative Leadership Team 18
Agility is about the flow of information
• How fast does information flow?• How quickly can your team, division, organization learn?
– Consume new information– Get new information to where (or who) it needs to go – Decide on the new information – Act on the new information
• Is the information accurate? Unfiltered?
The company who flows information the fastest and responds the quickest survives complex markets.
Copyright 2016 Collaborative Leadership Team 19
Copyright 2016 Collaborative Leadership Team 20
Scrum Roles
Copyright 2016 Collaborative Leadership Team
Execs, Stakeholders, Users, etc.
21
Expanded Scrum Framework
Copyright 2016 Collaborative Leadership Team
Stakeholders play a role
Stakeholders input into Product
Visions
POs solicit input from
Stakeholders
Key stakeholders attend Sprint ReviewsPOs solicit input
from Stakeholders
2
1
35
Stakeholders will address any impediments surfaced at the daily scrum that cannot be cleared at lower levels
4
22
What this means on a day to day basis• More ‘messy meetings’; informal discussions vs formal meetings• More work done IN discussions vs PRIOR to discussions
• Less time spent on preparing slides• Less “red-tape”: Providing guardrails, but letting go of the reigns
• Empowered teams to make decisions on how best to solve problems• Meetings focused on making decisions and moving forward vs. “Read-
outs” on what has been done• Except for sprint reviews
• Stakeholder INPUT will be INPUT, not necessarily the final DECISION• Use data to measure results• Prioritized backlogs with adaptive work plans and roadmaps
• No longer a “Drop everything” environment• Priorities can change, but other work will need to pause/stop• Focus on short term deliverables vs long-term expectations
Copyright 2016 Collaborative Leadership Team 23
Copyright 2016 Collaborative Leadership Team 24
Holistic Approach
Copyright 2016 Collaborative Leadership Team 25
Copyright 2016 Collaborative Leadership Team 26
Recap
• Why consider a different approach to your work.
• What considerations should be made for adopting Agile Methods
• What is leadership’s role and interactions with Agile teams in this holistic approach
Copyright 2016 Collaborative Leadership Team 27
Questions
Copyright 2016 Collaborative Leadership Team 28
Thank you!
@Cantoine_Collab@CoLeadTeam
Copyright 2016 Collaborative Leadership Team 29
Christian@coleadteam.com
www.coleadteam.com
top related