being agile is not the goal … delighting your customer is. · 2016-09-15 · being agile is not...

Christian Antoine, PMI-ACP, ESTEnterprise Scrum Trainer & Agile Transformation Coach

http://collaborativeleadershipteam.com@CoLeadTeam

#REALCHANGE

Being Agile is not the goal … Delighting your customer is.

http://angelajohnsonscrumtrainer.com/

Copyright 2016 Collaborative Leadership Team

Christian AntoinePMI-ACP, EST

• 21 years Information Technology, systems development, project management/business analysis

• Practicing Agile since 2008

• Personal: Married with 2 girls and a boy, reside in Robbinsdale

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Your Speaker

Enterprise Scrum Trainer, Agile Transformation Coach

Objectives

• Why consider a different approach to your work.

• What considerations should be made for adopting Agile Methods

• What is leadership’s role and interactions with Agile teams in this holistic approach

Copyright 2016 Collaborative Leadership Team 3

What is your product?

4Copyright 2016 Collaborative Leadership Team


Do your customers care if you are Agile?

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Why Agile?


Two Questions to Ask


Are you delighting your customer?

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8© 1993-2016 Jeff Sutherland &

Scrum Inc.

What happened?

Scrum in complex systems deliveries

• $143 billion overbudget

• Delayed until 2022(final systemsintegration)

• Cost of Navy F-35C grew from $273 million in2014 to $337 million by 2015

Cumulative program cost of $15 billion New iteration of all systems released every6 months

$43M cost1 (20% of F-35)1.According to Jane’s Aviation Weekly, the Gripen is

the world’s most cost-effective military aircraft2.“How DOD’s $1.5 Trillion F-35 Broke the Air Force”

- FiscalTimes July 20143.“we are presently taking the newest strategic

foundation and analyzing whether 2,443 aircraft is thecorrect number” Marine Corps Gen. Joseph Dunford, July2015

WATERFALLLATE 9 OUT OF 10 TIMES

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© 1993-2015 Jeff Sutherland & Scrum Inc.

SCRUMBETTER PLANE EVERY 6MO

Two Questions to Ask


Are you delighting your customer?

Are you working at a sustainable pace?

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•

••

55% of workers are unhappy in their job (Conference Board)

65% are looking for a new job (Deloitte)

We find paid work is ranked lower than any of the other 39 activities individuals engage in, with the exception of being sick in bed. (Center for Economic Performance)

@

Houston we have a Problem


Exercise

• Discuss at your tables

– How do you tell if you are delighting your customers? • What do you measure? How often?

– Are people working at a sustainable pace where you work? Are you?

• What do you measure? How often?

Time Box: 5 Min.


Don’t Measure Agile

Measure the opportunity (or problem) you are trying to obtain (or solve) with Agile



Output VS Outcome

It is not what we build (or do)… Its what happens after our product (or service) is delivered

OUTPUT OUTCOME

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Considerations


Agility is not about Structure or Hierarchy


OODA Loop


Agility is about the flow of information

• How fast does information flow?• How quickly can your team, division, organization learn?

– Consume new information– Get new information to where (or who) it needs to go – Decide on the new information – Act on the new information

• Is the information accurate? Unfiltered?

The company who flows information the fastest and responds the quickest survives complex markets.


Scrum Roles


Execs, Stakeholders, Users, etc.

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Expanded Scrum Framework


Stakeholders play a role

Stakeholders input into Product

Visions

POs solicit input from

Stakeholders

Key stakeholders attend Sprint ReviewsPOs solicit input

from Stakeholders

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Stakeholders will address any impediments surfaced at the daily scrum that cannot be cleared at lower levels

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What this means on a day to day basis• More ‘messy meetings’; informal discussions vs formal meetings• More work done IN discussions vs PRIOR to discussions

• Less time spent on preparing slides• Less “red-tape”: Providing guardrails, but letting go of the reigns

• Empowered teams to make decisions on how best to solve problems• Meetings focused on making decisions and moving forward vs. “Read-

outs” on what has been done• Except for sprint reviews

• Stakeholder INPUT will be INPUT, not necessarily the final DECISION• Use data to measure results• Prioritized backlogs with adaptive work plans and roadmaps

• No longer a “Drop everything” environment• Priorities can change, but other work will need to pause/stop• Focus on short term deliverables vs long-term expectations


Holistic Approach


Recap

• Why consider a different approach to your work.

• What considerations should be made for adopting Agile Methods

• What is leadership’s role and interactions with Agile teams in this holistic approach


Questions


Thank you!

@Cantoine_Collab@CoLeadTeam


[email protected]

www.coleadteam.com

being agile is not the goal … delighting your customer is. · 2016-09-15 · being agile is not...

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