balanced scorecard - hal
Post on 08-Dec-2015
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Area Goal MeasuresFinancial perspective Increase the revenue by
7% as compared to the previous year 5%
Become the partner in MMRCA contract
Cater for increasing demand of helicopters
and UAVs Integration with foreign
OEM Become key player in
support and modernization program
Increasing profits despite of the reduction in
allocation of the defense budget 15.5% to 17% of
Previous year
Diversifying into civil aviation domain
Utilize the cost advantage to gain revenue from
Design engineering and production
Effective tax and current assets management
Increase the productivity of licensed products like
DO 228 and Rotables Effective measures for avoiding the effects of
forex ratesIncreasing the net worth
Customer perspective Increase the customer satisfaction
Structured meeting and feedback
Development of Customer Satisfaction System to
trace area for improvement
Launch of IT based system Increase interaction with
customers i.e. visits to military bases by HAL top
managementCustomer centric product
developmentCustomary advisory cells for better understanding
of customer requirements during design,
development and production stage
Expand product mix to the areas i.e. UAV, Civil a/c
and MissilesBecome the key player in
MMRCA contract Internal business perspective Rapid designing of the
indigenous systems and components
Improve the technology knowhow and capability
in modern areas AESA Radar, Software Defined Radios, Avionics, ultra-
Light/Heavy Helicopters, small Gas Turbine Engines
and Composites.Effective resource
management Outsourcing and supply
chain management
Improve current
production process and QA measures
Innovation and learning perspective
HR development, developing and nurturing
talent Promote innovation and
professional enhancement
Increase the human capital and employee
satisfactionCommunity development
in surrounding areas as part of CSR
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