automating language in the workplace

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Automating Language in the Workplace

- Satya Nadella

“OUR GOAL IS TO DEMOCRATISE A.I.

TO EMPOWER EVERY PERSON

AND EVERY ORGANISATION

TO ACHIEVE MORE”

4.8MNUMBER OF

SMARTPHONE

APPSSUMMER 2016

85%

* Each user have their own selection of those five, but mostly games, social networking or messaging apps

Source: https://techcrunch.com/2015/06/22/consumers-spend-85-of-time-on-smartphones-in-apps-but-only-5-apps-see-heavy-use/

of consumer’s time on smartphone

spent using 5 apps*

1

2

3

4

5

6

7

8

9

10

Monthly Mobile UsageSource AppAnnie 2016

6 OF THE TOP 10

APPS USED ARE

MESSAGING APPS

https://www.itnews.com.au/news/dhs-aims-for-ai-driven-service-delivery-future-477605

Cortana has skills

truly personal

across all your devices get things done

Cortana relies on experts to get things done

Your personal digital assistant

Cortana

Third-Party

Bot Controls

Query over database

via Azure Search

Form

fillingQ&A

Customer’s

business logic

and dataBot Connector

Web Chat

Cortana

Bing

Direct LineSkype for Business

Skype

LUIS

O N E B O T

M U L T I P L E C A N V A S E S

QnA Makerhttp://www.qnamaker.ai

Extract questions and answersExtract all possible pairs of questions and answers from user provided content – FAQ URLs, documents and editorial content

Test, train and publishEdit, remove or add pair before testing and training the knowledge base and publishing your knowledge base as an API endpoint

Integrates with other APIs and solutions Use QnA Maker with Cognitive Services such as LUIS & create something as elegantly simple as a chat bot that answers FAQs, or as complex as an interactive virtual guide.

The ability to distil actionable

information from images include

detecting face, personalisation based

on emotion and the ability to

process video

The ability to understand

language using web scale

models of conversational

data, includes the ability

to understand intent,

sentiment and linguistic

composition

Ability to understand speech,

including understanding who is

talking and the capability to fine-

tune the model for recognition for

anyone, anywhere

The ability to understand

knowledge from

information include

entity linking, exploration

and deriving

recommendations from

order data

VISION

SPEECH

LANGUAGE

KNOWLEDGECOGNITIVE

SERVICES

https://www.microsoft.com/cognitive-services/

WORLD LEADING

OBJECT RECOGNITION

POWERED BY 152

LAYER DEEP NEURAL

NETWORK

{“entities”: [

{“entity”: “flight_delays”,“type”: “Topic”

}],“intents”: [

{“intent”: “FindNews”,“score”: 0.99853384

},{

“intent”: “None”,“score”: 0.07289317

},{

“intent”: “ReadNews”,“score”: 0.0167122427

},{

“intent”: “ShareNews”,“score”: 1.0919299E-06

}]

}

Language understanding models

“Find the latest on delayed flights”

VOICE RECOGNITION

WITH 5.9% ERROR

RATE REACHING

HUMAN PARITY

Flexible infrastructure support for analytics

Best of Microsoft research and open source

Most comprehensive data science capabilities

Easy to consume Artificial Intelligence

Solutions Extensible applications

Microsoft Dynamics 365

Azure IoT

Cortana Intelligence

Power BI

PowerApps

Microsoft Flow

Common Data Service

Word

Excel

OneNote

Outlook

SharePoint

OneDrive for Business

AppSource

Versium

Organisation Insights

Data Export Service

Provance

Purpose-built business applications

SalesActionable

InsightsPersonal

EngagementCustomer

ManagementSales

PerformanceIntelligence

Customer

ServiceMulti-channelengagement

Self-Service and Communities

UnifiedExperience

Knowledge Base Intelligence

Marketing *

Field

ServiceOptimisedscheduling

Service agreements

Inventorymanagement

Mobile productivity

Connected devices

Customer Communications

Intelligence

Project Service

AutomationSolution selling

Project planningResource

schedulingMobile

productivityTime + expenses Customer billing Intelligence

Finance and

OperationsProcurement and

sourcingSupply chain management

Project accounting

Human capital management

ManufacturingFinancial

managementIntelligence

RetailCategory

management and

merchandising

Discounts and promotions

Cloud and mobile POS

Offline-capablestore

components

Call Center & Catalog Sales

E-commerceLoyalty

managementCustomer-facing

app

Talent Hiring OnboardingPerformance &

FeedbackCompensationand Benefits

Personnel and Organizational Administration

HR Compliance and Workforce

Safety

People Analytics and HR

Reporting

Leave and Absence

Configurable end-to-end business processes for Dynamics 365 Customer Service

Features

Case Management

Self Service Portal

Agent Enablement (Unified Service Desk)

Integrated Social Engagement

Knowledge Base Management

Omni-Channel Communication

Intelligence

Scenarios

Employee Self Service (HR / Help Desk)

Customer / Partner Self Service

Complaints and Issues Management

Call Centre

Public sector citizen services, e.g. issuing licenses

Claims management

Health & Safety management

Peter SchmidtNovember, 2017

Flexible infrastructure support for analytics

Best of Microsoft research and open source

Most comprehensive data science capabilities

Easy to consume Artificial Intelligence

Solutions Extensible applications

• Engage people in conversation;

reduce cost of handling tasks,

enrich jobs

• Low cost entry point

• Integrate AI, it’s easy

• Build your first bot today!

• Attend our next session on data

and analytics

• Q and A Maker https://qnamaker.ai/

• Try Cognitive Services

• Microsoft Bot Framework

• Create a Bot documentation

• AzureBot GitHub repository

• Seeing AI video

• Seeing AI AppStore

• Jonathan Wade jonathan.wade@microsoft.com

• Bhavik Merchant bhmerc@microsoft.com

• Peter Schmidt peschmid@microsoft.com

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