automating language in the workplace
TRANSCRIPT
Automating Language in the Workplace
- Satya Nadella
“OUR GOAL IS TO DEMOCRATISE A.I.
TO EMPOWER EVERY PERSON
AND EVERY ORGANISATION
TO ACHIEVE MORE”
4.8MNUMBER OF
SMARTPHONE
APPSSUMMER 2016
85%
* Each user have their own selection of those five, but mostly games, social networking or messaging apps
Source: https://techcrunch.com/2015/06/22/consumers-spend-85-of-time-on-smartphones-in-apps-but-only-5-apps-see-heavy-use/
of consumer’s time on smartphone
spent using 5 apps*
1
2
3
4
5
6
7
8
9
10
Monthly Mobile UsageSource AppAnnie 2016
6 OF THE TOP 10
APPS USED ARE
MESSAGING APPS
https://www.itnews.com.au/news/dhs-aims-for-ai-driven-service-delivery-future-477605
Cortana has skills
truly personal
across all your devices get things done
Cortana relies on experts to get things done
Your personal digital assistant
Cortana
Direct Line Protocol
SDK
HTTPAI
Third-Party
Bot Controls
Query over database
via Azure Search
Form
fillingQ&A
Customer’s
business logic
and dataBot Connector
Web Chat
Cortana
Bing
Direct LineSkype for Business
Skype
LUIS
O N E B O T
M U L T I P L E C A N V A S E S
QnA Makerhttp://www.qnamaker.ai
Extract questions and answersExtract all possible pairs of questions and answers from user provided content – FAQ URLs, documents and editorial content
Test, train and publishEdit, remove or add pair before testing and training the knowledge base and publishing your knowledge base as an API endpoint
Integrates with other APIs and solutions Use QnA Maker with Cognitive Services such as LUIS & create something as elegantly simple as a chat bot that answers FAQs, or as complex as an interactive virtual guide.
The ability to distil actionable
information from images include
detecting face, personalisation based
on emotion and the ability to
process video
The ability to understand
language using web scale
models of conversational
data, includes the ability
to understand intent,
sentiment and linguistic
composition
Ability to understand speech,
including understanding who is
talking and the capability to fine-
tune the model for recognition for
anyone, anywhere
The ability to understand
knowledge from
information include
entity linking, exploration
and deriving
recommendations from
order data
VISION
SPEECH
LANGUAGE
KNOWLEDGECOGNITIVE
SERVICES
https://www.microsoft.com/cognitive-services/
WORLD LEADING
OBJECT RECOGNITION
POWERED BY 152
LAYER DEEP NEURAL
NETWORK
{“entities”: [
{“entity”: “flight_delays”,“type”: “Topic”
}],“intents”: [
{“intent”: “FindNews”,“score”: 0.99853384
},{
“intent”: “None”,“score”: 0.07289317
},{
“intent”: “ReadNews”,“score”: 0.0167122427
},{
“intent”: “ShareNews”,“score”: 1.0919299E-06
}]
}
Language understanding models
“Find the latest on delayed flights”
VOICE RECOGNITION
WITH 5.9% ERROR
RATE REACHING
HUMAN PARITY
Flexible infrastructure support for analytics
Best of Microsoft research and open source
Most comprehensive data science capabilities
Easy to consume Artificial Intelligence
Solutions Extensible applications
Microsoft Dynamics 365
Azure IoT
Cortana Intelligence
Power BI
PowerApps
Microsoft Flow
Common Data Service
Word
Excel
OneNote
Outlook
SharePoint
OneDrive for Business
AppSource
Versium
Organisation Insights
Data Export Service
Provance
Purpose-built business applications
SalesActionable
InsightsPersonal
EngagementCustomer
ManagementSales
PerformanceIntelligence
Customer
ServiceMulti-channelengagement
Self-Service and Communities
UnifiedExperience
Knowledge Base Intelligence
Marketing *
Field
ServiceOptimisedscheduling
Service agreements
Inventorymanagement
Mobile productivity
Connected devices
Customer Communications
Intelligence
Project Service
AutomationSolution selling
Project planningResource
schedulingMobile
productivityTime + expenses Customer billing Intelligence
Finance and
OperationsProcurement and
sourcingSupply chain management
Project accounting
Human capital management
ManufacturingFinancial
managementIntelligence
RetailCategory
management and
merchandising
Discounts and promotions
Cloud and mobile POS
Offline-capablestore
components
Call Center & Catalog Sales
E-commerceLoyalty
managementCustomer-facing
app
Talent Hiring OnboardingPerformance &
FeedbackCompensationand Benefits
Personnel and Organizational Administration
HR Compliance and Workforce
Safety
People Analytics and HR
Reporting
Leave and Absence
Configurable end-to-end business processes for Dynamics 365 Customer Service
Features
Case Management
Self Service Portal
Agent Enablement (Unified Service Desk)
Integrated Social Engagement
Knowledge Base Management
Omni-Channel Communication
Intelligence
Scenarios
Employee Self Service (HR / Help Desk)
Customer / Partner Self Service
Complaints and Issues Management
Call Centre
Public sector citizen services, e.g. issuing licenses
Claims management
Health & Safety management
Peter SchmidtNovember, 2017
Flexible infrastructure support for analytics
Best of Microsoft research and open source
Most comprehensive data science capabilities
Easy to consume Artificial Intelligence
Solutions Extensible applications
• Engage people in conversation;
reduce cost of handling tasks,
enrich jobs
• Low cost entry point
• Integrate AI, it’s easy
• Build your first bot today!
• Attend our next session on data
and analytics
• Q and A Maker https://qnamaker.ai/
• Try Cognitive Services
• Microsoft Bot Framework
• Create a Bot documentation
• AzureBot GitHub repository
• Seeing AI video
• Seeing AI AppStore
• Jonathan Wade [email protected]
• Bhavik Merchant [email protected]
• Peter Schmidt [email protected]
