attitudes
Post on 21-May-2015
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Attitudes
Bella’s: A case study in organizational behaviour
Bella's is a full service day spa and hair salon featuring a wide variety of spa treatments. The company was founded by Illa.
Illa hired Lynne Gibson as the manager. Under the management of Lynne Gibson, Bella did very well and grew.
Lynne stepped down as manager of Bella and later Kris was appointed for this job.
Bella had grown beyond the owners expectations however now they were beginning to see a downturn.
PLOT
Attitudes are learned predispositions towards aspects of our environment. They may be positively or negatively directed towards certain people, events or institutions
DEFINITION
• Passionate
• Persuasive
• Confident
• Career Oriented
• Calculating
• Cautious
• Family Centric
KEY WORDS
ILLA
LYNNE
KRIS
CHARACTERS
BELLA’S
VISIONARY
PASSIONATE
RISK TAKING
CONFIDENT
IDENPENDENT
PERSUASIVE
INSECURE
CONTROLLING
ATTITUDE ILLA
EXPERIENCED
SMART
HARDWORKING
FAMILY ORIENTED
FOCUSED
ADJUSTING
DIPLOMATIC
ATTITUDE LYNNE
GOAL ORIENTED
CAUTIOUS
CALCULATING
RISK AVERSE
NOT CONFIDENT
UNEXPERIENCED
ATTITUDE KRIS
THANK YOU
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