Attitudes

Bella’s: A case study in organizational behaviour

Bella's is a full service day spa and hair salon featuring a wide variety of spa treatments. The company was founded by Illa.

Illa hired Lynne Gibson as the manager. Under the management of Lynne Gibson, Bella did very well and grew.

Lynne stepped down as manager of Bella and later Kris was appointed for this job.

Bella had grown beyond the owners expectations however now they were beginning to see a downturn.

PLOT

Attitudes are learned predispositions towards aspects of our environment. They may be positively or negatively directed towards certain people, events or institutions

DEFINITION

• Passionate

• Persuasive

• Confident

• Career Oriented

• Calculating

• Cautious

• Family Centric

KEY WORDS

ILLA

LYNNE

KRIS

CHARACTERS

BELLA’S

VISIONARY

PASSIONATE

RISK TAKING

CONFIDENT

IDENPENDENT

PERSUASIVE

INSECURE

CONTROLLING

ATTITUDE ILLA

EXPERIENCED

SMART

HARDWORKING

FAMILY ORIENTED

FOCUSED

ADJUSTING

DIPLOMATIC

ATTITUDE LYNNE

GOAL ORIENTED

CAUTIOUS

CALCULATING

RISK AVERSE

NOT CONFIDENT

UNEXPERIENCED

ATTITUDE KRIS

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