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Annual Shared Services GBS & BPOConference
19-20 November 2014Edinburgh
Focus session:Using mobile applications in the delivery of shared services
Carolyn WilliamsonHampshire County CouncilDavid HarkerDeloitte
Resilience and capacity for the future
Cost efficiencies and savings
Why shared services?
Protecting frontline services
The ability to share with
multiple public sector organisations
£
Self-service requires a combination of business change and easy to use technology
What is self-service?The process through which
people can fulfil most, or all, of a transaction themselves
Employee self-service allows employees to undertake activities
relevant to themselves
Manager self-service allows managers to undertake
Finance, HR and Procurement processes without relying on
functional experts
Frees up time for manager and staff to focus on value add activities that require technical expertise
Automates any required approval processes facilitating a more timely end to end process duration
Largely removes paper from processes which enhances data security
Enables employees to undertake transactions themselves, reducing the need for managers, admin or service centre staff to do this on their behalf
Why is self-service important?
Improves data qualityImproves speed of response
Reduces errors through the removal of manual re-keying of data
The workforce
Only X% (XXX)
desk based
85,00025%diverseA
workforce
Approximately
employees
Only
desk based
Mobile solutions – what we have delivered
A solution that facilitates improved mobility of staff as ESS Lite can be deployed on work and employees’ own devices, and transactions can be undertaken 24/7
An easy to use and intuitive solution aiming to deliver a similar experience to employees for work transactions as mobile applications provide outside work
What is ESS Lite?
A self-service HR application through which all employees in the Council can manage personal data and undertake transactions
A pre-developed solution SAP based solution using SAP Fiori with standardised and leading processesSAP
1,200
ESS Lite stats
76,665travel claims by Hampshire
Constabulary in first 10 days post go-live
school staff using ESS Lite
730changed bank details
8,000leave requests
25,018travel claims
13,500sign off and return to work
activities
9,297address changes / creations
including: 3,991 home address changes, 2,204 emergency contacts, 3,102 workbase addresses and 730 changed
bank details
Critical success factors for implementation
Business change
• Getting the organisation ready to work in a different way – employees and back office staff
• Empowering employees to self-serve
• Changing some business rules
• Communication • Leadership & mandate• Pace and momentum
Business change
Ease of use and accessibility
Process standardisation
• Design simplified end-to-end processes
• Sticking to standard processes and deviate for genuine exceptions only
• Optimise business processes with supporting technology
• Standardised workflow
Ease of access
• Easy to use technology
• Standardised look and feel
• Accessible for all employees
Mobile solutions – what next?
Buying: enables users to make purchases from the online catalogue
Approvals: enables managers to approve shopping carts, leave requests, expenses, invoices, and timesheets
Manager Lite
Reporting: access to operational reports about the manager’s business unit
Analytics: access to performance information about the manager’s business unitSAP
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