andy blumenthal presents the cio support services framework (cssf)

December 2009 Andy Blumenthal

The content in this presentation is my own and does not represent the views of my agency.

  “CIO’s know they live in a place best described as Crazy World. It’s a world where: ◦  expectations are off the charts, ◦  requirements are vague, ◦  commitments are tenuous, ◦  priorities shift, and ◦  responsibility is given with marginal authority.”

2 – Public CIO Magazine 2009

82% of our projects are failing or considered seriously challenged

Behind Schedule

Over Budget

Not to Customer

Spec.

3 - The Standish Group 2009

 CIOs Estimated 34% annual attrition

 Half of CIO’s let go every 21 months.

4 – Computer World 2004

5

CIOs are in danger of being relegated to a support function because of lack of vision.”

-Silicon.com, April 2007

CEOs are looking for new ideas and they just don’t see them coming from the IT department.”

-Gartner, 2007

Most CIOs fail to convince top management that IT can transform business.”

-CIO Magazine, 2006

6

7

Operations Strategy

8

  Vertically: ◦  Enterprise Architecture Board (EAB) ◦  Investment Review Board (IRB) ◦  Project Management Office (PMO) ◦  Systems Development Lifecycle (SDLC) ◦  IT Acquisition Review (ITAR) ◦  Information Systems Security Officer (ISSO) ◦  Configuration Control Board (CCB)

  Horizontally ◦  Component/Agency ◦  Department

9

Function Best Practices EA FEA, DODAF, TOGAF CPIC OMB A-130, COBIT PMO PMBOK CRM ITIL, ISO 20K ITS FISMA, NIST FIPS, ISO 17799 BPM Balanced Scorecard

10

Strategic planning

only an exercise

11

Governance seen as

compliance only

Strategy Operations

Cyber Security

Applications

Infrastructure

Enterprise Architecture

12

BPM

13

We need a paradigm shift…

14

15

National Defense University Information Resources Management College

16

OCIO

Better Strategic

Formulation

17

Improved IT

Execution

Commitment

Restructure

Resource/Fund

Training/Tools

Ongoing Focus

18

Six Strategic CSSF Functions

will Exist

Will Work Together

Will Drive Improved

IT Operations

19

 “All men can see the tactics whereby I conquer, but what none can see is the strategy out of which victory is evolved. - Sun Tzu

20

21 21

Andy Blumenthal TheTotalCIO@gmail.com

http://TotalCIO.blogspot.com

http://UserCentricEA.blogspot.com

http://www.twitter.com/TotalCIO