an introduction to amazing support by helprace
Post on 17-Jul-2015
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Be a Winner in the Customer Service Race
Customer Service Softwarefrom Helprace
Helprace, noun [help∙reɪs]A competition in which partici-pants strive to provide the bestcustomer service.
Helprace
500,000 new businesses start in America each monthand that number is growing
Customer Service+
Competition means...
Product Price +
Helprace
He visits store’s online support portaland types in his query
Meet Misha from Ukraine He bent his new iPhone 6 at a party
Misha is happy => Tells his friends => store becomes biggest in Ukraine
The Pain Points
Engagement
Helprace
Quantity
of site visitors
Support ticket
Productivity of your agents
Helprace
Our Solution
Ticketing System
Community
Knowledge Base
Feedback Widget
direct communication
instant feedback oncompany site
self service
feedback &crowd-sourced support
Helprace
Worth Mentioning
•Cloud Platform
•Scalable Solution
•See what’s important
•All-In-One Solution
•Multi-product support
•API for 3rd party integrations
Helprace
Now Future
•Targeting small to medium businesses
•300 signups and counting
•No external funding
•Quickly changing market
•3rd party integrations
•Further integration between tickets, knowledge base articles, community
•Reports & Analytics
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