ahmed abdalla, intellinet svp of digital solutions & cory ... · transforming your...

Ahmed Abdalla, Intellinet SVP of Digital Solutions& Cory Smith, Intellinet Architect

What isDigital Transformation?

Digital means a new way of thinking about technologyand adopting human-centric thinking and experiences.

DigitalThinking

The Customer Drives the Experience

Align Business Goals to the Experience

The Experience Drives Design

The Design Drives the Architecture

Its a journey, not a destination

Embrace the journey

Strategically and systematically transforming your organization, one

department, group or team at a time

Be HumanIt’s about how people are changing and how organizations

need to make digital investments to become more human to a new generation of customers and employees.

Adopt a Digital mindset

Understand that “Digital” is a leadership quality, not a technical competency

Elevate your Digital Acumen

Increase your organizations digital acumen through

discovering and understanding what digital means to your

organization

It’s definition is as unique as your business and culture

Put Strategy First

Vision

Objective

Strategy

Tactics

Execution

KPIs

Focus on business intent and business outcomes

Understand the “Why”

Customer Experience (CX)+ Digital Business Design (Business Architecture)

Find alignment between your customers & the business

Create Business Strategy Fidelity

Create a business blueprint

Focus on the customer experienceUnderstanding….

WHO your customers are, both internally and externally

WHAT their journeys are

HOW they map to your business goals

Create a culture of collaboration

Building “Fusion Teams” Cross functional digitization teams that can rapidly adapt to new demand Can deliver value at the speed demanded by a rapidly transforming business

Four Key Characteristics of Fusion Teams

Coaching Culture

Learning Mindset

Open Disposition

Digital Acumen

Q&A

Become Digital Ready

Digital Business Readiness

Assessment

Customer Experience Assessment &

Envision

Customer Experience Workshops

Design Thinking In Practice Workshops

We are a purpose-driven

management consulting &

technology services firm.

We deliver value-creating solutions and material

impact for clients through industry-aligned

strategy, digital, and technology services

Business

Transformation

Business Strategy &

Process Optimization

Mergers & Acquisitions

Execution

Organizational Design

& Effectiveness

Program Execution

IT Strategy & Business

Alignment

Technology Portfolio

Management

Project Management

Office (PMO)

Organizational

Change

Management (OCM)

Digital

Transformation

Back Office

Transformation

Server, Cloud, &

Data Center Solutions

Unified

Communications

Data Platform

Security

Management &

Tools

Systems

Management

Managed

Solutions

Digital Marketing

& Self-Service

Portals &

Collaboration

Cognitive Learning,

AI, ML, and IoT

Mobile & Custom

Development

Business

Intelligence, Big

Data, & Analytics

Customer Design

& Experience

Driven Solutions