agility in retail banking: no longer an option

Banking Forum March 12th, 2014

AGILITY IN RETAIL BANKINGNo Longer an Option

Nikos Sekouris, Banking & Financial Sector Business Unit Director

Introduction

Truth is stranger than fiction, but it is because Fiction is obliged to stick to possibilities; Truth isn't.

Mark Twain

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Demands on IT1. Business as Usual:

All Terrain

Capacity on Demand

User Friendly Bullet-proof

Performance Economy

Always ON

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Demands on IT2. Disruptive:

Mergers &Acquisitions

Forced OSUpgrades

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Demands on IT3. Shifting Trends:

Distributed Client-Server = Legacy• Fewer options• Expensive to maintain

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Distributed Client-Server Overheads

• The “Personal” Computer paradox

• IT Operations - Support, Security, Management, Backup

• Administration – User and IT Training, Provisioning

HW and SW59%

IT Opera-tions31%

Administration10%

Gartner estimates total TCO per desktop: $5,867

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Your Next Desktop Refresh –can it be the Last?

Why CIO’s hate Desktop Refresh:• Procurement cost• Deployment cost• Upgrade & test apps cost & risk

… No Business Benefit! (same problems, just reset the timer)

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But are there any Alternatives?

Virtual Client / Thin ClientComputing

Corporate-friendly Client Access device• No overheads• No expiry / force upgrade• Minimum power consumption• ROI in < 12 months

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A Transformation, not an Upgrade

Desktop = device

Corporate PC

Image & deploy

Limited access

Fixed costs

Desktop = service

Any type of device

Self-service experience

Dynamic access

Usage-based costs

Device Centric People Centric

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CIO Issue 1: Is it Credible?

Mature technology

Mainstream:• 45% of already use• 25% plan to use (ESG 2012, organizations with > 5,000 desktops)

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CIO Issue 2: How do I convince the Business?

• Cost savings• Mobility• Client meetings• Business Continuity• Secure Remote Access

… Agility !• Capacity on demand• Merge/deliver on

demand

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CIO Issue 3: What about the Risks?

A “Risk Elimination” methodology Every Euro of savings guaranteed

New IT paradigm: time to absorb Enhance Security & Business

Continuity Improve processes

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Our Credentials

• 15 years experience• 60,000 virtual desktops in 8 countries

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Conclusion

Agility in Retail Banking is no longer an option

It’s a MUST: Options that reduce costs

Bridge legacy and modern painlessly Modernize Customer touch points

Efficiently manage large scale M&A

The next Desktop Refresh is an opportunity – Consider it