aggregate metrics and the balanced scorecard · customer intimacy, or product leadership. general...
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AGGREGATE METRICS AND THE BALANCED SCORECARD
The Delta Model – An Integrative StrategicFramework
Figure 11.5The Delta Model – An Integrative Strategic Framework
The Triangle
SLI
TCS BP
Competitive Positioning
•Activities that drive profitability
Business The Strategic Agenda
Adaptive Processes Strategic Agenda
Aggregate and Granular Metrics
Experimentation and Feedback
I E
CT
Industry Structure
•External factors determining industry attractiveness
Mission of the Business
•Business Scope •Core Compentencies
O
Performance Metrics For Business Drivers of the Delta Model
The Balanced Scorecard Provides A Framework toTranslate Strategy Into Actionable Terms
Reference: "The Balanced Scorecard - MeasuresThat Drive Peformance," Robert S. Kaplan,
Davip P. Norton, Harvard Business Review, Jan- Feb'92.
Kaplan and Norton's " FOUR PERSPECTIVES"As a"Balanced Scorecard"2
The Balanced Scorecard Strategy Map
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