AGGREGATE METRICS AND THE BALANCED SCORECARD

The Delta Model – An Integrative StrategicFramework

Figure 11.5The Delta Model – An Integrative Strategic Framework

The Triangle

SLI

TCS BP

Competitive Positioning

•Activities that drive profitability

Business The Strategic Agenda

Adaptive Processes Strategic Agenda

Aggregate and Granular Metrics

Experimentation and Feedback

I E

CT

Industry Structure

•External factors determining industry attractiveness

Mission of the Business

•Business Scope •Core Compentencies

O

Performance Metrics For Business Drivers of the Delta Model

The Balanced Scorecard Provides A Framework toTranslate Strategy Into Actionable Terms

Reference: "The Balanced Scorecard - MeasuresThat Drive Peformance," Robert S. Kaplan,

Davip P. Norton, Harvard Business Review, Jan- Feb'92.

Kaplan and Norton's " FOUR PERSPECTIVES"As a"Balanced Scorecard"2

The Balanced Scorecard Strategy Map