actually useful trust metrics

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Actually Useful Trust Metrics for Online Marketplaces and

Communities

Sachin Agarwal, Co-Founder and CEO, Dawdle.com@sachinag, @dawdledotcom

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for

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menot me

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for

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sachinag

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dawdledotcom

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Sachin Agarwal

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Good Deal Games

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Sachin A.

e-mail address

shipping address

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Guiding To Three

• What was the condition of the product you received?– 3. Exactly as expected

• How quickly did you receive your item?– 3. Exactly as expected

• How was the Seller’s communication?– 3. Good– 2. No communication required

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For Background And More Information

• http://dooooooom.blogspot.com/2008/05/trust-in-online-communities.html

• http://sloan.ucr.edu/category/working-papers/product-reviews/

• http://faculty.cs.tamu.edu/caverlee/pubs/caverlee08socialtrust.pdf

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Questions and

Discussion