achieve 2014 (for german school of london)

www.mba-consulting.co.uk

Good Morning

Achieve!‘Be Your Best’

• Housekeeping

• Aims

• Introductions

• Key elements personal success

Session 1: What we’ll cover …

Time Management

Innovation Management

Influence Management

Stress Management

AKA: How to Change the World, Stay Sane and Always Be Home

For Tea

Managing Yourself: Advanced Time

Management

Prioritisation

Delegation

Interruptions

Saying ‘No’ effectively

Setting Goals

Remembering the little details

Dealing with low energy

Getting everything done

Getting more from meetings

Motivating yourself

Dealing with interruptions

Dealing with information

and paper overload

Avoiding procrastination

Managing Stress

Time Management IS IMPOSSIBLE…

Behaviour management IS NOT!

Things today will not directly address…

Difficult people

Too much work

Organisational culture

If you keep on doing what

you’ve always done -

you’ll keep on getting

what you’ve always got

4 key issues

Choose the right time to do it

Choose the right thing to do

ManagingYourself

Goals

Hulme’s Success Model

3 parts to time?

PastYesterday’s present

FutureTomorrow’s

presentPresent

Yesterday’s future or tomorrow’s past

Family

Money

Career

Spirit

Play

Partnership

Health

Home

The Wheel of Life

10 9 8 7 6 5 4 3 2 1

My goal is …

1. … to get fit

2. … to lose weight

3. … to get a better job

4. … to earn more money

5. … to learn to speak French

… what’s wrong with these goals?

Get Smart!

S pecific

M easurable

A chievable

R elevant

T imebased

Don't say:I will spend more time with the

childrenDo say:

I will do the bedtime story 3 times a week

Don’t say:I will reduce my debt

Do say:I will pay off £1,000 from my credit cards and reduce the

amount I spend on clothes by 50%

Goals should be:

SMART

Abundant

Prioritised

Stretch

Recorded

Reviewed

Moved towards each day

A GOAL is just a

DREAM with a

DEADLINE

“Build your castles in the air. Then go to work

on the foundations”

Henry Thoreau

Managing Competing Priorities

Choose the right thing to do

3 Key Techniques

Find your ‘Vital Few’

Technique 1

Differentiate ‘urgent’ from ‘important’

Technique 2

Delegate effectively

Technique 3

Work hard …

and avoid all unnecessary

work!

The Pareto Principle, or …

… the rule of 80/20

20%

80%

20%

80%

Activities

Results

Can you identify your 20%..?(I’ll give you 2 minutes)

‘Things which matter most, must never be at the mercy of things

which matter least’

Goethe

Some meetings, reports and

interruptions

Google, trivia, escapism

Crises, deadlines, firefighting

Preparation, Planning,

PreventionFour

Quadrant Theory

Stephen Covey

DECEPTION

RESULTS QUALITY

WASTE

Urgency

High

High Low

Low

Importance

A B

CD

If Urgent but NOT Important

Urgent AND Important

If Important but NOT Urgent

If neither Important NOR Urgent

If …

UNDAMENTAL

UTCOME

EQUIREMENT

The process - asking ‘what am I F.O.R? … what are my critical priorities?’

• Ask ‘What am I paid to achieve?What is the unique contribution my job makes?’

• List the main elements of your job

• Identify those that give you most, and least, pay – off against the results you need

Innovation, Creativity and Change

1. Change is natural

“Change is the only constant.”

Heraclitus, Greek philosopher

From this…to this

From this … to this!!

And stranger than fiction …

Even from this …. To this !!!

3 components of success

Barriers to change?

Fear

We’re not equipped!

Version 1.0 Version 1.1

Version 2.0

Version 2.1Version 3.0

Version 4.1Version 4.0

Habit

Another name for a funny story, beginning with ‘J’?

JOKE

Another name for Coca Cola?

COKE

Unpleasant thing to do with a sharp stick?

POKE

Pleasant thing to do in a hot tub?

SOAK

The correct name for the white of an egg?

DID YOU SAY YOLK?

DON’T YOU MEAN ALBUMEN?

7 Dynamics of Change

Anyone find that tough to do?

People will feel awkward, ill at ease and self conscious

Anyone think that was a bit of a laugh?

People are at different levels of readiness for change

What did you do when I asked for the final 5 changes?

People can handle only so much change

GenDon. RegOne. LotDon

DonUso. DonSol. DonLot.

Did you concentrate on putting on, or taking off?

People initially focus on what they have to give up

Anyone ask to swop with someone, or borrow something from someone else?

People will feel alone even if everyone else is going through the same change

Was it getting increasingly hard to find things to change?

People will be concerned that they do not have enough resources

What did you do when I said ‘you can sit down now’?

If you take the pressure off, people will revert to their old behaviour

Thomas Edison

Sir Isaac Newton

Clive Sinclair

Charles Babbage

David Beckham

Influencing Skills

Time for a chat

Building Rapport

How your subconscious

is really in charge

What we’ll cover

• Body Language

• Commonality

• Values

• NLP

• Listening

Rapport is like money: it increases in importance when you do not have it, and when

you do have it, a lot of opportunities appear

Genie Z Laborde; ‘Influencing With Integrity’

“Rapport is POWER. With it you can get things done you can’t get done any

other way.”

Tony Robbins

Pat Summitt, US Basketball Coach

“People don’t care how much you know until they know how

much you care”

Characteristics and

behaviours of the influential?

Two Types of Communication

Verbal

Non-verbal

3 Ways to Connect

what you say

how you say it

what you look like when you say it

The Merhabian Circle

Words

Tone

Body Language

55%

38%

7%

‘All that matters is delivery, delivery,

delivery’

Demosthenes

384-322 BC

Important researchers into communication

• Charles Darwin

• Albert Mehrabian

• R L Birdwhistell

Anthropologist Ray Birdwhistell

• We use almost 1,000,000 non verbal signals and cues

• The average person speaks for 10 minutes a day

• The average sentence lasts 2.5 seconds

• We use and recognise 250,000 facial expressions

Hysteria Idiocy Innocence

ShockObstinacy

Anger Love

InterestSadness

ReliefDisdain

Surprise Mischief Surprise

Happiness

Using Body Language

ACTIVE

PASSIVE

“No, honestly – I find your proposal fascinating”

Nixon v Kennedy 1960

UCLA, home of

Professor Mehrabian

How does this help you influence?

m b a

What’s going on …?

m b a

What’s going on …?

Using your palm to influence others

… … The Geordie wayThe Geordie way

Submissive and Aggressive Palm Gestures

Taking Control

Giving Control

m b a

Commonality

Commonality

Milton Erickson

Mirroring:

The matching of certain behaviours of the other

person

Mirroring

Mirroring and Leading

Tone

empo

High

Low

Fast

Slow

Voice

Movement

Posture

I rest my case!

Touch

Personal Space

Breathing

Stress Management

How much energy do you have?

• Cluster in to groups

• The ‘Lacking in Usual Sparkle’ Group

• The ‘Dog Tired’ Group

• ‘The Ready for the Knackers Yard’ Group

• ‘The ‘Is Their A Doctor In The House?’ Group

What is stress?

Stress is triggered by the ‘flight or fight’

response to perceived danger

… it is the physiological consequence of a

psychological event

Why it is bad for us …

• Thick blood (Heart Disease)• Adrenaline (Sleeplessness)• Heart beat rises along with

blood pressure (Headaches)• Blood flows away from brain,

stomach etc and into muscles (Stupidity and Ulcers)

• Muscle’s tighten (Pain and / Distress)

It adversely effects your

• Nervous System• Musculoskeletal System• Respiratory System• Cardiovascular System• Endocrinal System• Gastrointestinal System

U.S. Study linked stress to all six of the major causes of

death…• Cancer

• Accidents

• Heart Disease

• Suicide

• Sclerosis of the Liver

• Lung Disease

Reduces Immunity

Raises Stroke Risk

Spurs Depressive Symptoms

Shrinks The Brain

Fuels Cancer In Animal Studies

Perhaps 80% of all illnesses

stress related

How does it impact on how you think?

• Low self esteem• Inability to

concentrate• Lack of confidence in

own ability• Loss of sense of

humour• Taking ourselves far

too seriously

My List …

•a shortened temper

•irrational mood swings

•procrastination

•increased consumption of alcohol, caffeine and tobacco

•increased consumption of junk food

•lack of energy

•poor memory

It’s Not All Bad News …

• Friendships formed in the workplace are stronger and more emotionally supportive than any other

• Workplaces offer shared experiences, challenges and stresses that bring people together

• Study calls offices the 'modern-day' social club

Coal (after pressure is applied)

So How Stressed Are You?

What is the difference between a stressed person and a tree frog?

The Temperature Test… YES OR NO?

I often feel that my levels of motivation are not as great as they once were.

The quality of my work has declined in recent weeks or months.

I sometimes feel a growing dissatisfaction with my job or role.

These days I seem tired all the time.

I am taking more time off sick than I used to.

I don’t feel in control.

I often find myself thinking negatively – I used to be more positive than this.

I avoid any confrontation.

Recently I have tended to disengage from any situation or relationship which might cause more stress.

Not everyone – because it is ‘response’ that matters

“It is not stress which does the damage, but how we cope with it”

Leon Chaitow, Author of The Stress Protection Plan

“it is the response to stress which effects immunity rather than

the stress itself”

The Lancet ‘Depression Stress and Immunity” - 1987

Only three things you can change

Only three things you can change

Psychological Coping Strategies

Stress Reduction Kit

BANG HEAD HERE

Place Stress Reduction Kit on wall

Bang repeatedly with head

Stressful situation will disappear simultaneously with consciousness

1

2

3

Directions:

The 7 Point Psychological Stress Management Toolkit

1. The 3 Ps

2. The 3Cs

3. Count your blessings

4. Act Smart

5. Use the Wisdom of the East

6. Revel in incompetence

7. Take yourself lightly

3Ps

• Purpose

• Passion

• Persistence

3Cs

• Competence

• Concentration

• Confirmation

Count Your Blessings

Framing - Choosing to see the glass half full

• ‘there is no such thing as bad weather – only bad clothes’ – Norwegian Proverb

• we’re not retreating, we’re just advancing in another direction’ General George Patton

• Edison ‘I haven’t failed, I’ve just found 700 ways it won’t work’

Start the day with a ‘pick-me-up’

Who or what in my life makes me feel happiest?

Who or what in my life makes me feel loved?

Who or what in my life makes me feel richest?

Who or what in my life makes me passionate?

Who or what in my life makes me feel empowered?

Eastern Wisdom

Discuss your experience of any of the following …• Tai Chi

• Yoga• Reflexology• Acupuncture• Meditation• Alexander Technique• Aromatherapy• Colour Therapy• Homeopathy• Herbalism• Pilates• Reiki• Shiatsu• Thought Field Therapy• Anything else

How Meditation helps

• Triggers relaxation response (opposite of fight or flight)

• Lowers heart rate

• Brings blood pressure down

• Slows our mind down

Shallow Breathing

Difficulty Concentrating

Brain starved of oxygen

Mistakes, indecision

More Stress

Work Smart

7 common behaviours guaranteed to increase your stress (and that of your colleagues)

Regularly work late

Travel during the rush hour

Be honest with everyone. All the time. About everything.

Nurture grievances

Try to finish your to-do list by Friday

Listen to the news in the morning

Always make sure that you have the last word

1.

2.

3.

4.

5.

6.

7.

Learn to love Incompetence

- These are actual excuse notes teachers have received, spelling mistakes included-

My son is under a doctor’s care and should not take P.E. today. Please execute him.

Please excuse Lisa for being absent. She was sick and I had her shot.

Please excuse Ray Friday from school. He has very loose vowels.

Please excuse Tommy for being absent yesterday. He had diarrhea and his boots leak.

Please excuse Jimmy for being. It was his father’s fault.

Don’t take yourself too

seriously

Take the work seriously – but yourself lightly

• The General

• The Politician

• The Florist

• The Policeman

• The Airline Pilot

The Power of Laughter

Norman Cousins

The health benefits of laughter

• Laughter relaxes the whole body. A good, hearty laugh relieves physical tension and stress, leaving your muscles relaxed for up to 45 minutes

The health benefits of laughter• Laughter boosts

the immune system. Laughter decreases stress hormones and increases immune cells and infection-fighting antibodies, thus improving your resistance to disease

The health benefits of laughter• Laughter triggers the

release of endorphins, the body’s natural feel-good chemicals. Endorphins promote an overall sense of well-being and temporarily relieve pain.

The health benefits of laughter

• Laughter protects the heart. Laughter improves the function of blood vessels and increases blood flow, which can help protect you against a heart attack and other cardiovascular problems.

"He who laughs, lasts."

You can’t have too much fun in

your job!

…or can you?