achieve 2014 (for german school of london)
DESCRIPTION
TRANSCRIPT
www.mba-consulting.co.uk
Good Morning
Achieve!‘Be Your Best’
• Housekeeping
• Aims
• Introductions
• Key elements personal success
Session 1: What we’ll cover …
Time Management
Innovation Management
Influence Management
Stress Management
AKA: How to Change the World, Stay Sane and Always Be Home
For Tea
Managing Yourself: Advanced Time
Management
Prioritisation
Delegation
Interruptions
Saying ‘No’ effectively
Setting Goals
Remembering the little details
Dealing with low energy
Getting everything done
Getting more from meetings
Motivating yourself
Dealing with interruptions
Dealing with information
and paper overload
Avoiding procrastination
Managing Stress
Time Management IS IMPOSSIBLE…
Behaviour management IS NOT!
Things today will not directly address…
Difficult people
Too much work
Organisational culture
If you keep on doing what
you’ve always done -
you’ll keep on getting
what you’ve always got
4 key issues
Choose the right time to do it
Choose the right thing to do
ManagingYourself
Goals
Hulme’s Success Model
3 parts to time?
PastYesterday’s present
FutureTomorrow’s
presentPresent
Yesterday’s future or tomorrow’s past
Family
Money
Career
Spirit
Play
Partnership
Health
Home
The Wheel of Life
10 9 8 7 6 5 4 3 2 1
My goal is …
1. … to get fit
2. … to lose weight
3. … to get a better job
4. … to earn more money
5. … to learn to speak French
… what’s wrong with these goals?
Get Smart!
S pecific
M easurable
A chievable
R elevant
T imebased
Don't say:I will spend more time with the
childrenDo say:
I will do the bedtime story 3 times a week
Don’t say:I will reduce my debt
Do say:I will pay off £1,000 from my credit cards and reduce the
amount I spend on clothes by 50%
Goals should be:
SMART
Abundant
Prioritised
Stretch
Recorded
Reviewed
Moved towards each day
A GOAL is just a
DREAM with a
DEADLINE
“Build your castles in the air. Then go to work
on the foundations”
Henry Thoreau
Managing Competing Priorities
Choose the right thing to do
3 Key Techniques
Find your ‘Vital Few’
Technique 1
Differentiate ‘urgent’ from ‘important’
Technique 2
Delegate effectively
Technique 3
Work hard …
and avoid all unnecessary
work!
The Pareto Principle, or …
… the rule of 80/20
20%
80%
20%
80%
Activities
Results
Can you identify your 20%..?(I’ll give you 2 minutes)
‘Things which matter most, must never be at the mercy of things
which matter least’
Goethe
Some meetings, reports and
interruptions
Google, trivia, escapism
Crises, deadlines, firefighting
Preparation, Planning,
PreventionFour
Quadrant Theory
Stephen Covey
DECEPTION
RESULTS QUALITY
WASTE
Urgency
High
High Low
Low
Importance
A B
CD
If Urgent but NOT Important
Urgent AND Important
If Important but NOT Urgent
If neither Important NOR Urgent
If …
UNDAMENTAL
UTCOME
EQUIREMENT
The process - asking ‘what am I F.O.R? … what are my critical priorities?’
• Ask ‘What am I paid to achieve?What is the unique contribution my job makes?’
• List the main elements of your job
• Identify those that give you most, and least, pay – off against the results you need
Innovation, Creativity and Change
1. Change is natural
“Change is the only constant.”
Heraclitus, Greek philosopher
From this…to this
From this … to this!!
And stranger than fiction …
Even from this …. To this !!!
3 components of success
Barriers to change?
Fear
We’re not equipped!
Version 1.0 Version 1.1
Version 2.0
Version 2.1Version 3.0
Version 4.1Version 4.0
Habit
Another name for a funny story, beginning with ‘J’?
JOKE
Another name for Coca Cola?
COKE
Unpleasant thing to do with a sharp stick?
POKE
Pleasant thing to do in a hot tub?
SOAK
The correct name for the white of an egg?
DID YOU SAY YOLK?
DON’T YOU MEAN ALBUMEN?
7 Dynamics of Change
Anyone find that tough to do?
People will feel awkward, ill at ease and self conscious
Anyone think that was a bit of a laugh?
People are at different levels of readiness for change
What did you do when I asked for the final 5 changes?
People can handle only so much change
GenDon. RegOne. LotDon
DonUso. DonSol. DonLot.
Did you concentrate on putting on, or taking off?
People initially focus on what they have to give up
Anyone ask to swop with someone, or borrow something from someone else?
People will feel alone even if everyone else is going through the same change
Was it getting increasingly hard to find things to change?
People will be concerned that they do not have enough resources
What did you do when I said ‘you can sit down now’?
If you take the pressure off, people will revert to their old behaviour
Thomas Edison
Sir Isaac Newton
Clive Sinclair
Charles Babbage
David Beckham
Influencing Skills
Time for a chat
Building Rapport
How your subconscious
is really in charge
What we’ll cover
• Body Language
• Commonality
• Values
• NLP
• Listening
Rapport is like money: it increases in importance when you do not have it, and when
you do have it, a lot of opportunities appear
Genie Z Laborde; ‘Influencing With Integrity’
“Rapport is POWER. With it you can get things done you can’t get done any
other way.”
Tony Robbins
Pat Summitt, US Basketball Coach
“People don’t care how much you know until they know how
much you care”
Characteristics and
behaviours of the influential?
Two Types of Communication
Verbal
Non-verbal
3 Ways to Connect
what you say
how you say it
what you look like when you say it
The Merhabian Circle
Words
Tone
Body Language
55%
38%
7%
‘All that matters is delivery, delivery,
delivery’
Demosthenes
384-322 BC
Important researchers into communication
• Charles Darwin
• Albert Mehrabian
• R L Birdwhistell
Anthropologist Ray Birdwhistell
• We use almost 1,000,000 non verbal signals and cues
• The average person speaks for 10 minutes a day
• The average sentence lasts 2.5 seconds
• We use and recognise 250,000 facial expressions
Hysteria Idiocy Innocence
ShockObstinacy
Anger Love
InterestSadness
ReliefDisdain
Surprise Mischief Surprise
Happiness
Using Body Language
ACTIVE
PASSIVE
“No, honestly – I find your proposal fascinating”
Nixon v Kennedy 1960
UCLA, home of
Professor Mehrabian
How does this help you influence?
m b a
What’s going on …?
m b a
What’s going on …?
Using your palm to influence others
… … The Geordie wayThe Geordie way
Submissive and Aggressive Palm Gestures
Taking Control
Giving Control
m b a
Commonality
Commonality
Milton Erickson
Mirroring:
The matching of certain behaviours of the other
person
Mirroring
Mirroring and Leading
Tone
empo
High
Low
Fast
Slow
Voice
Movement
Posture
I rest my case!
Touch
Personal Space
Breathing
Stress Management
How much energy do you have?
• Cluster in to groups
• The ‘Lacking in Usual Sparkle’ Group
• The ‘Dog Tired’ Group
• ‘The Ready for the Knackers Yard’ Group
• ‘The ‘Is Their A Doctor In The House?’ Group
What is stress?
Stress is triggered by the ‘flight or fight’
response to perceived danger
… it is the physiological consequence of a
psychological event
Why it is bad for us …
• Thick blood (Heart Disease)• Adrenaline (Sleeplessness)• Heart beat rises along with
blood pressure (Headaches)• Blood flows away from brain,
stomach etc and into muscles (Stupidity and Ulcers)
• Muscle’s tighten (Pain and / Distress)
It adversely effects your
• Nervous System• Musculoskeletal System• Respiratory System• Cardiovascular System• Endocrinal System• Gastrointestinal System
U.S. Study linked stress to all six of the major causes of
death…• Cancer
• Accidents
• Heart Disease
• Suicide
• Sclerosis of the Liver
• Lung Disease
Reduces Immunity
Raises Stroke Risk
Spurs Depressive Symptoms
Shrinks The Brain
Fuels Cancer In Animal Studies
Perhaps 80% of all illnesses
stress related
How does it impact on how you think?
• Low self esteem• Inability to
concentrate• Lack of confidence in
own ability• Loss of sense of
humour• Taking ourselves far
too seriously
My List …
•a shortened temper
•irrational mood swings
•procrastination
•increased consumption of alcohol, caffeine and tobacco
•increased consumption of junk food
•lack of energy
•poor memory
It’s Not All Bad News …
• Friendships formed in the workplace are stronger and more emotionally supportive than any other
• Workplaces offer shared experiences, challenges and stresses that bring people together
• Study calls offices the 'modern-day' social club
Coal (after pressure is applied)
So How Stressed Are You?
What is the difference between a stressed person and a tree frog?
The Temperature Test… YES OR NO?
I often feel that my levels of motivation are not as great as they once were.
The quality of my work has declined in recent weeks or months.
I sometimes feel a growing dissatisfaction with my job or role.
These days I seem tired all the time.
I am taking more time off sick than I used to.
I don’t feel in control.
I often find myself thinking negatively – I used to be more positive than this.
I avoid any confrontation.
Recently I have tended to disengage from any situation or relationship which might cause more stress.
Not everyone – because it is ‘response’ that matters
“It is not stress which does the damage, but how we cope with it”
Leon Chaitow, Author of The Stress Protection Plan
“it is the response to stress which effects immunity rather than
the stress itself”
The Lancet ‘Depression Stress and Immunity” - 1987
Only three things you can change
Only three things you can change
Psychological Coping Strategies
Stress Reduction Kit
BANG HEAD HERE
Place Stress Reduction Kit on wall
Bang repeatedly with head
Stressful situation will disappear simultaneously with consciousness
1
2
3
Directions:
The 7 Point Psychological Stress Management Toolkit
1. The 3 Ps
2. The 3Cs
3. Count your blessings
4. Act Smart
5. Use the Wisdom of the East
6. Revel in incompetence
7. Take yourself lightly
3Ps
• Purpose
• Passion
• Persistence
3Cs
• Competence
• Concentration
• Confirmation
Count Your Blessings
Framing - Choosing to see the glass half full
• ‘there is no such thing as bad weather – only bad clothes’ – Norwegian Proverb
• we’re not retreating, we’re just advancing in another direction’ General George Patton
• Edison ‘I haven’t failed, I’ve just found 700 ways it won’t work’
Start the day with a ‘pick-me-up’
Who or what in my life makes me feel happiest?
Who or what in my life makes me feel loved?
Who or what in my life makes me feel richest?
Who or what in my life makes me passionate?
Who or what in my life makes me feel empowered?
Eastern Wisdom
Discuss your experience of any of the following …• Tai Chi
• Yoga• Reflexology• Acupuncture• Meditation• Alexander Technique• Aromatherapy• Colour Therapy• Homeopathy• Herbalism• Pilates• Reiki• Shiatsu• Thought Field Therapy• Anything else
How Meditation helps
• Triggers relaxation response (opposite of fight or flight)
• Lowers heart rate
• Brings blood pressure down
• Slows our mind down
Shallow Breathing
Difficulty Concentrating
Brain starved of oxygen
Mistakes, indecision
More Stress
Work Smart
7 common behaviours guaranteed to increase your stress (and that of your colleagues)
Regularly work late
Travel during the rush hour
Be honest with everyone. All the time. About everything.
Nurture grievances
Try to finish your to-do list by Friday
Listen to the news in the morning
Always make sure that you have the last word
1.
2.
3.
4.
5.
6.
7.
Learn to love Incompetence
- These are actual excuse notes teachers have received, spelling mistakes included-
My son is under a doctor’s care and should not take P.E. today. Please execute him.
Please excuse Lisa for being absent. She was sick and I had her shot.
Please excuse Ray Friday from school. He has very loose vowels.
Please excuse Tommy for being absent yesterday. He had diarrhea and his boots leak.
Please excuse Jimmy for being. It was his father’s fault.
Don’t take yourself too
seriously
Take the work seriously – but yourself lightly
• The General
• The Politician
• The Florist
• The Policeman
• The Airline Pilot
The Power of Laughter
Norman Cousins
The health benefits of laughter
• Laughter relaxes the whole body. A good, hearty laugh relieves physical tension and stress, leaving your muscles relaxed for up to 45 minutes
The health benefits of laughter• Laughter boosts
the immune system. Laughter decreases stress hormones and increases immune cells and infection-fighting antibodies, thus improving your resistance to disease
The health benefits of laughter• Laughter triggers the
release of endorphins, the body’s natural feel-good chemicals. Endorphins promote an overall sense of well-being and temporarily relieve pain.
The health benefits of laughter
• Laughter protects the heart. Laughter improves the function of blood vessels and increases blood flow, which can help protect you against a heart attack and other cardiovascular problems.
"He who laughs, lasts."
You can’t have too much fun in
your job!
…or can you?