a high-tech, yet low-cost approach to supplier self-services - iapp fusion 2010

AHigh‐Tech,YetLow‐CostApproachtoSupplierSelf‐ServicesforSAPClients

PhilipStehlik‐CTOTauliaInc.

philip.stehlik@taulia.com

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Agenda

•ChallengesofbuyingorganizaGons•CurrentsoluGons•WhatareSupplierSelfServices

•Demo‐IAPPVendorPortal

•BenefitsofSupplierSelfServices•DifferentApproaches•BestpracGces

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Currentpainpoints

•OneBuyervs.thousandsofsuppliers• CommunicaGonoverphone,email,fax

•Manydifferentdocuments/problems

• SupplierMaster

• Invoices• PaymentDetails

• ...

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Processesnotop+mized

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Whatsupplierssay

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Didyougetmyinvoice?

Whenareyoufinallygoingtopayme?

WhichinvoicesdidyoupaywithcheckNo12345678?

ButyousaidPO4500077386wassGllopen!

Wemovedtoanewoffice.Hereismynewaddress...

Θέλω τα λεφτά µου νωρίτερα!

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WhereAPspendsGme

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Source: Bearing Point

6%12%

9%

32%

13%

21%

7%

6% Employee Payments12% SupplierMaintenance 9% Payment Management32% Data Entry13% Supplier Queries21% Exception Handling 7% Other

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Buyer‐TradiGonalapproaches

•VoiceMail(Justdon’tanswer)

• SGckynotes• Emailsforward,save,reply‐all,print

•Manuallyfixdata

•Dedicateonepersontodealwithit

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Thesemethodsdon’tscale

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Supplier‐TradiGonalapproaches

•WhodoIaskforwhat?

• ‐Justcall...• ConversaGonsnottraceable•Manuallyfixingdata

•HuntdowninformaGon

•Nosinglepointofcontact

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Thesemethodsdon’tscale

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Portalasasinglepointofaccess

• Invoicedetails,POdetails,Paymentdetails

• VisibilityofthecommunicaGonprocess

• SuppliercanprovideinformaGondirectly

• BankinformaGon

• Addresschange

• Invoicesubmit

• EarlyPayments

8

8

VendorPortalDemo

9

9

BenefitsfromSupplierSelfServices

• SaveGme

• Highervisibility• Dataconsistency• Audittrail• Supplieropt‐inforaddiGonalfeatures• Offerautomatedearlypayments

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Savemoney

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WhereAPcanSAVEGme

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6%12%

9%

32%

13%

21%

7%

6% Employee Payments12% SupplierMaintenance 9% Payment Management32% Data Entry13% Supplier Queries21% Exception Handling 7% Other

E‐Invoicing&POFlip

InvoiceStatusPaymentInfo

OnlineDisputeManagement LetSupplierMaintain

78%Canbeop+mized!

Source: Bearing Point

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12

AddiGonalvaluebesidessavingGme

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SupplierSelfServiceapproaches

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•SupplierNetwork•VendorPortal

•OnPremise

•SofwareasaService

13

SupplierNetwork

DifferentsoluGonsareavailable

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MulGPurposeSinglePurpose

OnPremise

SaaS

VendorPortal

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SupplierSelfServiceapproaches

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• PortalforYOURvendors• Offerotherservices(dynamicdiscounGng)

• Yourportal+YourERPdata=GghtintegraGon

•MulGpurposeportal• TradiGonallyon‐premise• Yourportal=yourproblems

• Supplierbase• Provenonboarding• Suppliershave1+reasontojoin• SaaSprovided• Specializedontheirnetwork• ERPagnosGc• Supplierspay

Suppliernetwork VendorPortal

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SupplierSelfServiceapproaches

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• Running‘somewhere’• Looselycoupledsystem• Futureoriented• Lesscontrol• Lowcostofownership• Valueaddedservices

• Fullcontrol• TighterERPintegraGon• Localhardware• Localknowledge• Highcostofownership

On‐premise SoDwareasaService

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Interoperability

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SupplierNetwork+VendorPortal

OnPremise+SofwareasaService

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ERPintegraGoniscrucial

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Dataquality

On‐boarding&Tracking

Correct invoices, vendor master, ...

Working with real data

Real time interaction from within SAP

On-boarding based on vendor master

Measure success in SAP

Messaging from within SAP

Audit trail inside SAP

Supplierbenefits

Relyondisplayeddata

Submitdocumentsdirectly

Instantfeedback

Singlepointofcontact

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Conclusion

•Underlyingtechnology•Costofownership• ImplementaGoncost

•ERPintegraGon•MulGpurposeportal

•Value‐addforyou&yoursuppliers

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Thankyouverymuch

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AHigh‐Tech,YetLow‐CostApproachtoSupplierSelf‐ServicesforSAPClients

PhilipStehlik‐CTOTauliaInc.

philip.stehlik@taulia.com

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