95b10-lh 496-vg1 interpersonal communication skills

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INTERPERSONAL COMMUNICATION

SKILLS

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ACTION

• Understand the use of interpersonal communication skills

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CONDITIONS

BSK/SCOPE :

The purpose of this lesson is to introduce the student to the use of interpersonal communication skills.

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INTERPERSONAL COMMUNICATIONTECHNIQUES

• Observation.• Body language. - Smiles - Frowns - Raised eyebrows - Flushed cheeks - Perspiration

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GESTURES

• Finger tapping.

• Clenched fists.

• Hand wringing.

• Arm crossing.

• Fighting stance.

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SPACE RELATIONSHIP

• Zone 1: Intimate distance.

• Zone 2: Personal distance.

• Zone 3: Social distance.

• Zone 4: Public distance.

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SPACE RELATIONSHIP EXAMPLES

• Jabbing intimidation zone with finger or hand.

• Proximity threat or comfort.

• Touching.

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BEHAVIORS THAT EXPRESS TRUST

• Cooperation showing willingness to help without force.

• Submission and compliance.

• Respectful.

• Courteous.

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BEHAVIORS THAT EXPRESS TRUST

• Embarrassment.

• Withdrawn attitude.

• Sadness.

• Grief.

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BEHAVIORS THAT EXPRESS ANGER

• Aggression.

• Hostility.

• Sarcasm.

• Lack of cooperation.

• Frustration.

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BEHAVIORS THAT EXPRESS FEAR

• Sweating.

• Sickness.

• Running away.

• Freezing in place

• Nervousness.• Overcooperative or submissive.• Uncooperative.

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BEHAVIORS THAT EXPRESS CONCERN

• Offering aid and comfort.

• Listening.

• Acts of caring.

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BEHAVIORS THAT EXPRESS INDIFFERENCE

• Not providing aid.

• Not appearing to be listening.

• Not caring.

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REVIEW / SUMMARIZE

• Observation.• Body language.• Gestures• Space realationships• Behavior.