95b10-lh 496-vg1 interpersonal communication skills
DESCRIPTION
95B10-LH 496-VG3 CONDITIONS BSK/SCOPE : The purpose of this lesson is to introduce the student to the use of interpersonal communication skills.TRANSCRIPT
95B10-LH 496-VG1
INTERPERSONAL COMMUNICATION
SKILLS
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ACTION
• Understand the use of interpersonal communication skills
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CONDITIONS
BSK/SCOPE :
The purpose of this lesson is to introduce the student to the use of interpersonal communication skills.
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INTERPERSONAL COMMUNICATIONTECHNIQUES
• Observation.• Body language. - Smiles - Frowns - Raised eyebrows - Flushed cheeks - Perspiration
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GESTURES
• Finger tapping.
• Clenched fists.
• Hand wringing.
• Arm crossing.
• Fighting stance.
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SPACE RELATIONSHIP
• Zone 1: Intimate distance.
• Zone 2: Personal distance.
• Zone 3: Social distance.
• Zone 4: Public distance.
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SPACE RELATIONSHIP EXAMPLES
• Jabbing intimidation zone with finger or hand.
• Proximity threat or comfort.
• Touching.
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BEHAVIORS THAT EXPRESS TRUST
• Cooperation showing willingness to help without force.
• Submission and compliance.
• Respectful.
• Courteous.
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BEHAVIORS THAT EXPRESS TRUST
• Embarrassment.
• Withdrawn attitude.
• Sadness.
• Grief.
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BEHAVIORS THAT EXPRESS ANGER
• Aggression.
• Hostility.
• Sarcasm.
• Lack of cooperation.
• Frustration.
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BEHAVIORS THAT EXPRESS FEAR
• Sweating.
• Sickness.
• Running away.
• Freezing in place
• Nervousness.• Overcooperative or submissive.• Uncooperative.
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BEHAVIORS THAT EXPRESS CONCERN
• Offering aid and comfort.
• Listening.
• Acts of caring.
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BEHAVIORS THAT EXPRESS INDIFFERENCE
• Not providing aid.
• Not appearing to be listening.
• Not caring.
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REVIEW / SUMMARIZE
• Observation.• Body language.• Gestures• Space realationships• Behavior.