8 critical success factors…. what is your “blueprint for...

Presented by Breakthrough Coaching Inc.

Sponsored by:

Integrative Therapeutics

8 Critical Success

Factors….

What is your “Blueprint for

Success”?

8 Critical Success

Factors

2

Vision

Mission

Plan Targets

Measures

Tracking Consistent

Action

Follow up

RESULTS

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What is Your Story ?

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Fundamental

Conclusion

Behavior/

Action

Impact/

Result

Moods

4

Ambition Acceptance

Resignation Resentment

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Communication

5

• People make their first impression of you in the first 4 to 9 seconds of meeting you.

• 57% is body language, 34% is the tone of your voice, and 7% is the words you say

• Are you conveying information in a way that your patient can hear?

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Peak Performance

1. Declare the game

2. Identify the gap

3. What will it take to close it?

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What are your Goals?

• Specific

• Measurable

• Action oriented

• Realistic

• Timely

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Start Big! •Yearly – What increases do you

want in; $, patients, dispensary.

•Monthly

•Weekly

•Daily

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What will it take?

• Plan

• Break it down

• Realistic expectations

• Innovation

• Small Steps

• Flexibility

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Keep your eye on the

Target!

• Know your strengths

• Know your weaknesses

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Management Competency Wheel

11

Owner/Vision

Admin/Customer

Service

Marketing/New

Business

Day-to-Day

Operations/Finance

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Rhythm of Energy Awakener – A visionary who thrives on creating new ideas and

inventing new things and ways to do things. Finds comfort in the

unknown gets their inspiration from that.

Increaser – Sorts out strategies and solutions for the business to

fulfill on a promise. Able to deal with adversity and creates

strategies for success. Solves problems while handling a lot of

moving parts at one time.

Containers – Deal with operations and holding the overall logistics.

Completer – The closer, someone who operates from clear

promises and completes the project.

Satisfier– Customer care, making sure people are happy and

satisfied, sustains relationships.

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How do you know if you

are Winning?

• What are your measures for

success?

• What statistics do you need to

measure and track?

• What is your plan to achieve your

goals?

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Measures for Success

• What is your collection goal for this month?

• What is your new patient goal for this month?

• What is your target for return visits this month?

• Where are you month-to-date in new patients, return visits and collections.

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Measures for Success

15

• What is your goal for sales in your

dispensary?

• What are you doing to ensure you hit your

targets for this month?

• What were your targets for new patients,

return visits, dispensary and collections last

month? Did you meet them?

• Are your expenses in line with your

income?

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The “Black hole”

Ever ask yourself the

question

Whatever happen to

_____?

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What is Effective

Tracking?

• Incoming NP phone

calls.

• Follow up appointments

• Cancellations

• Labs

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Marketing Dashboard

• Organizations – Networking/Professional

• Website/Facebook

• Online – Yelp, Healthprofs

• Alliances – Businesses/Practioners

• Patients – Referrals/Testimonials

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• Up Time

• Down Time

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Conversations for Action

• What are the missing conversations for building your practice?

• What does it take to create new possibilities?

• Are you clear about the goals for your practice

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Managing Action Practice TM*

21

What Do I Care About:

Write the articulation of what

you care about in life, the answer

to “for the sake of what” you are

doing what you do!

*From The Institute for Generative Leadership Breakthrough Coaching, Inc.

Managing Action Practice TM*

22

Red Flags:

•What requires immediate action?

•What could become an emergency

if you don‘t act now?

•List what is being done to take

care of the issue.

*From The Institute for Generative Leadership Breakthrough Coaching, Inc.

Managing Action Practice TM*

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Headlines of Key Priorities:

•This is a summary of all the key

priorities that are important to your

practice.

•Each priority gets one or two lines

which gives an overview.

•List the date the priority will be

completed.

•List the next action to move the

priority to completion.

*From The Institute for Generative Leadership Breakthrough Coaching, Inc.

Managing Action Practice

24

Actions from Last Week:

•Report on the actions that you made last week.

•Did you complete those that were due? If not, what is the

new commitment?

•If you are not completing commitments that are due, what

are you learning from this, and what new actions do you

need to take?

*From The Institute for Generative Leadership Breakthrough Coaching, Inc.

Managing Action Practice

25

Actions for Next Week and Beyond:

•What actions are you committing (promising) to complete

for next week in order to fulfill your key promises?

*From The Institute for Generative Leadership Breakthrough Coaching, Inc.

Managing Action Practice TM*

26

Key Accomplishments:

• Announce any accomplishments

deserving recognition.

•Remember…breakthroughs are

built on each accomplishment that

you achieve.

•It is not just about the end result, it

is the journey.

*From The Institute for Generative Leadership Breakthrough Coaching, Inc.

Recommended

Reading

• Mastery

Author: George Leonard

• One Small Step, The Kaizen Way

Author: Robert Maurer

• Trade Up

Author: Rayona Sharpneck

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Upcoming Events

Next Webinar:

6 Steps to Ignite your Practice for Growth:

Breaking the Cycle of Overwhelm

www.education.integrativeinc.com

GROUP COACHING TELECONFERENCES

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Zia Maria

Phone: 415-259-9910

Email: zia@breakthrough-coaching.com

Anne Zorich

Phone: 916-207-9584

Email: anne@breakthrough-coaching.com

Website: www.breakthrough-coaching.com

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Contact Information

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