8 critical success factors…. what is your “blueprint for...
TRANSCRIPT
Presented by Breakthrough Coaching Inc.
Sponsored by:
Integrative Therapeutics
8 Critical Success
Factors….
What is your “Blueprint for
Success”?
8 Critical Success
Factors
2
Vision
Mission
Plan Targets
Measures
Tracking Consistent
Action
Follow up
RESULTS
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What is Your Story ?
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Fundamental
Conclusion
Behavior/
Action
Impact/
Result
Moods
4
Ambition Acceptance
Resignation Resentment
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Communication
5
• People make their first impression of you in the first 4 to 9 seconds of meeting you.
• 57% is body language, 34% is the tone of your voice, and 7% is the words you say
• Are you conveying information in a way that your patient can hear?
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Peak Performance
1. Declare the game
2. Identify the gap
3. What will it take to close it?
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What are your Goals?
• Specific
• Measurable
• Action oriented
• Realistic
• Timely
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Start Big! •Yearly – What increases do you
want in; $, patients, dispensary.
•Monthly
•Weekly
•Daily
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What will it take?
• Plan
• Break it down
• Realistic expectations
• Innovation
• Small Steps
• Flexibility
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Keep your eye on the
Target!
• Know your strengths
• Know your weaknesses
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Management Competency Wheel
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Owner/Vision
Admin/Customer
Service
Marketing/New
Business
Day-to-Day
Operations/Finance
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Rhythm of Energy Awakener – A visionary who thrives on creating new ideas and
inventing new things and ways to do things. Finds comfort in the
unknown gets their inspiration from that.
Increaser – Sorts out strategies and solutions for the business to
fulfill on a promise. Able to deal with adversity and creates
strategies for success. Solves problems while handling a lot of
moving parts at one time.
Containers – Deal with operations and holding the overall logistics.
Completer – The closer, someone who operates from clear
promises and completes the project.
Satisfier– Customer care, making sure people are happy and
satisfied, sustains relationships.
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How do you know if you
are Winning?
• What are your measures for
success?
• What statistics do you need to
measure and track?
• What is your plan to achieve your
goals?
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Measures for Success
• What is your collection goal for this month?
• What is your new patient goal for this month?
• What is your target for return visits this month?
• Where are you month-to-date in new patients, return visits and collections.
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Measures for Success
15
• What is your goal for sales in your
dispensary?
• What are you doing to ensure you hit your
targets for this month?
• What were your targets for new patients,
return visits, dispensary and collections last
month? Did you meet them?
• Are your expenses in line with your
income?
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The “Black hole”
Ever ask yourself the
question
Whatever happen to
_____?
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What is Effective
Tracking?
• Incoming NP phone
calls.
• Follow up appointments
• Cancellations
• Labs
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Marketing Dashboard
• Organizations – Networking/Professional
• Website/Facebook
• Online – Yelp, Healthprofs
• Alliances – Businesses/Practioners
• Patients – Referrals/Testimonials
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• Up Time
• Down Time
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Conversations for Action
• What are the missing conversations for building your practice?
• What does it take to create new possibilities?
• Are you clear about the goals for your practice
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Managing Action Practice TM*
21
What Do I Care About:
Write the articulation of what
you care about in life, the answer
to “for the sake of what” you are
doing what you do!
*From The Institute for Generative Leadership Breakthrough Coaching, Inc.
Managing Action Practice TM*
22
Red Flags:
•What requires immediate action?
•What could become an emergency
if you don‘t act now?
•List what is being done to take
care of the issue.
*From The Institute for Generative Leadership Breakthrough Coaching, Inc.
Managing Action Practice TM*
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Headlines of Key Priorities:
•This is a summary of all the key
priorities that are important to your
practice.
•Each priority gets one or two lines
which gives an overview.
•List the date the priority will be
completed.
•List the next action to move the
priority to completion.
*From The Institute for Generative Leadership Breakthrough Coaching, Inc.
Managing Action Practice
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Actions from Last Week:
•Report on the actions that you made last week.
•Did you complete those that were due? If not, what is the
new commitment?
•If you are not completing commitments that are due, what
are you learning from this, and what new actions do you
need to take?
*From The Institute for Generative Leadership Breakthrough Coaching, Inc.
Managing Action Practice
25
Actions for Next Week and Beyond:
•What actions are you committing (promising) to complete
for next week in order to fulfill your key promises?
*From The Institute for Generative Leadership Breakthrough Coaching, Inc.
Managing Action Practice TM*
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Key Accomplishments:
• Announce any accomplishments
deserving recognition.
•Remember…breakthroughs are
built on each accomplishment that
you achieve.
•It is not just about the end result, it
is the journey.
*From The Institute for Generative Leadership Breakthrough Coaching, Inc.
Recommended
Reading
• Mastery
Author: George Leonard
• One Small Step, The Kaizen Way
Author: Robert Maurer
• Trade Up
Author: Rayona Sharpneck
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Upcoming Events
Next Webinar:
6 Steps to Ignite your Practice for Growth:
Breaking the Cycle of Overwhelm
www.education.integrativeinc.com
GROUP COACHING TELECONFERENCES
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Zia Maria
Phone: 415-259-9910
Email: [email protected]
Anne Zorich
Phone: 916-207-9584
Email: [email protected]
Website: www.breakthrough-coaching.com
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Contact Information
integrativeinc.com breakthrough-coaching.com