7 primary driver of employee engagement
Post on 24-Jan-2018
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7 Drivers That Power Employee Engagement
7 Primary Driversof
Employee Engagement
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7 Drivers That Power Employee Engagement
Rachel Bitte
Chief People Officer
Jobvite
@rachelebitte
Rusty Lindquist
VP HCM Strategy & IP
BambooHR
@rustylindquist
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7 Drivers That Power Employee Engagement
CEO’s rate human capital
as their top challenge
3 years in a row
McKinsey and the Conference BoardCEO Challenge 3016
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7 Drivers That Power Employee Engagement
- Ram Charan
BUSINESSES
PEOPLE DOdon’t create value;
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7 Drivers That Power Employee Engagement
War for talent
is increasingly
a defensive game.
Forcing us to optimize, engage, and
retain our existing human resources.
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7 Drivers That Power Employee Engagement
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7 Drivers That Power Employee Engagement
HR’s Focus
HR spends less than 15% of its time as a strategic business partner, and spends most of it’s time dealing with the implementation and administration of HR policies and practices.
But when HR is involved, organizations function better, and are much more successful.
-Forbes
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7 Drivers That Power Employee Engagement
Nearly one half of
respondents rated their
HR department as “not
ready” to reskill itself to
meet today’s business
needs.
Only 8% of HR leaders
have confidence in
their HR teams
skills and abilities to
meet business
demands.
Bersin, By Deloitte
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7 Drivers That Power Employee Engagement
Evolution of HR
Business
Value
H
L
Strategic
Micro Small Mid Large
Operational
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7 Drivers That Power Employee Engagement
Evolution of HR
Business
Value
H
L
Strategic
Micro Small Mid Large
Operational
HR viewed as a cost center
Transactional HR High-Impact HRHR as a strategic investment
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7 Drivers That Power Employee Engagement
Employee Engagement
in the US is only
32%Gallup
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7 Drivers That Power Employee Engagement
Employee Engagement
in the US
Gallup
13%Highly Engaged
26%Actively Disengaged
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7 Drivers That Power Employee Engagement
Companies with an engaged
workforce outperform their
competition, with
21%
Gallup
higher productivity
22%higher profitability
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7 Drivers That Power Employee Engagement
Companies with an engaged
workforce outperform their
competition, with
Gallup
147% in earnings per share41% fewer quality defects 48% fewer safety incidents 28% less shrinkage 65% less turnover (low-turnover organizations) 25% less turnover (high-turnover organizations) 37% less absenteeism
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7 Drivers That Power Employee Engagement
HR Professionals’ most
important issue in 2015:
Culture and Engagement
Bersin, By Deloitte
Purpose AlignmentHelp your people be inspired by a cause
1DRIVER
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7 Drivers That Power Employee Engagement
Inspiration
Engagement
VS
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7 Drivers That Power Employee Engagement
Inspired Employees
are most productive
Dissatisfied Satisfied Engaged Inspired
71
100%
144
225
Bain & Company and EIU Research, 2015
Productive Output
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7 Drivers That Power Employee Engagement
Have a safe work environment
Have the tools, training, and resources to do
their jobs well
Can get their jobs done efficiently, without excess bureaucracy
Are valued and rewarded fairly
Are pat of an extraordinary
team
Have autonomy to do their jobs
Learn and grow every day
Make a difference and have an
impact
Get meaning and inspiration from their
company’s mission
Are inspired by the leaders in their
company
Satisfied Employees…
Engaged Employees
Inspired Employees
Bain & Company
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7 Drivers That Power Employee Engagement
Intrinsic
Extrinsic
VS
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7 Drivers That Power Employee Engagement
Employer Brand
v
HOW
OUTSIDE-IN (CONVENTIONAL) INSIDE-OUT (REMARKABLE)
WHY
ValuesMissionBeliefs
Culture | Corp. Brand
HR ActivitiesEmployee Perception Candidate Perception
WHAT
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7 Drivers That Power Employee Engagement
1Build a Narrative
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7 Drivers That Power Employee Engagement
Hiring to the Brand
A good team starts with recruiting
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7 Drivers That Power Employee Engagement
Engagement starts before a
requisition is opened.
84 percent of jobseekers would
consider another role at a company
with an excellent reputation.
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7 Drivers That Power Employee Engagement
Branding promotes what’s
true for your company.
Engage the right people through
honesty and transparency.
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7 Drivers That Power Employee Engagement
Empower your interview
teams to do the work.
Identify key positions and outline
important questions, qualifications,
and interviewers.
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7 Drivers That Power Employee Engagement
Make interviewing a
2-way street.
Progress InertiaPeople in motion tend to stay in motion
2DRIVER
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7 Drivers That Power Employee Engagement
We tend to be carried forward in
life by the inertia of our past.
The Law of Inertia
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7 Drivers That Power Employee Engagement
The Law of Inertia
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7 Drivers That Power Employee Engagement
Inertia Killers
Path is
Unclear
Destination
Ambiguity
Progress
Slows
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7 Drivers That Power Employee Engagement
Inertia Killers
Path is
Unclear
Destination
Ambiguity
Progress
Slows
Restate and refocus on the
objective
Have a plan of attack
Divide work into small chuncks
Task AutonomyMaking your own decisions matters
3DRIVER
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7 Drivers That Power Employee Engagement
Have a safe work environment
Have the tools, training, and resources to do
their jobs well
Can get their jobs done efficiently, without excess bureaucracy
Are valued and rewarded fairly
Are pat of an extraordinary
team
Have autonomy to do their jobs
Learn and grow every day
Make a difference and have an
impact
Get meaning and inspiration from their
company’s mission
Are inspired by the leaders in their
company
Satisfied Employees…
Engaged Employees
Inspired Employees
Bain & Company
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7 Drivers That Power Employee Engagement
It’s About Ownership
Task to Skill AlignmentGetting to do what you do best
4DRIVER
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7 Drivers That Power Employee Engagement
COP Model
Competency
Opportunity Passion
The sweet spot
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7 Drivers That Power Employee Engagement
Optimizing for FLOW
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7 Drivers That Power Employee Engagement
Aligning to Attributes
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7 Drivers That Power Employee Engagement
Are your interviewers asking
the right questions?
61 percent of employees
say new job realities differ
from expectations set during
the interview process.
Rewards & RecognitionGamification at work
5DRIVER
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7 Drivers That Power Employee Engagement
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7 Drivers That Power Employee Engagement
Reward to Retain
Organizations with recognition programs
which are highly effective at enabling
employee engagement had 31% lower
voluntary turnover.
Bersin
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7 Drivers That Power Employee Engagement
Recognition Matters
78% say recognition is a major motivator
52% aren’t satisfied with the recognition we receive
39% don’t feel appreciated at all
BambooHR
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7 Drivers That Power Employee Engagement
Reward your best
“recruiters”
Recognize your employees who put in the
effort to refer their friends and colleagues.
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7 Drivers That Power Employee Engagement
Celebrate success
as a company
Friends at WorkSocial gravity
6DRIVER
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7 Drivers That Power Employee Engagement
Employee Recruiting
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7 Drivers That Power Employee Engagement
78% of recruiters find their
best quality candidates
through employee referrals
But do your employees know that?
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7 Drivers That Power Employee Engagement
Enable every employee
to be a recruiter.
78 percent of recruiters find
their best quality candidates
through employee referrals.
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7 Drivers That Power Employee Engagement
56% of new hires feel
having a buddy or mentor
will help them be productive
more quickly.
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7 Drivers That Power Employee Engagement
Employee referrals are
5x more likely to be hired
than any other candidate source.
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7 Drivers That Power Employee Engagement
17% of employees who left a job
in the first six months said
a friendly smile or helpful
coworker would have
made a difference.
A Common EnemyThe enemy of my enemy is my friend
7DRIVER
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7 Drivers That Power Employee Engagement
Measure and Adapt
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7 Drivers That Power Employee Engagement
Signal to noise ratio
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7 Drivers That Power Employee Engagement
Increase Cycle Time
Intended Direction Actual Direction
Don’t wait till here
Catch them here
And here
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7 Drivers That Power Employee Engagement
eNPS(Employee Net Promoter Score)
“On a scale of 1 to 10, how likely are you to recommend this company as a place to work?”
10 9 8 7 6 5 4 3 2 1 0
Promoters Passives Detractors
eNPS = Promoters (%) – Detractors (%)
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7 Drivers That Power Employee Engagement
UP THEIR GAME
RIGHT NOW
perhaps more than in the last 20 years
HUMAN RESOURCE JOBSare some of
THE MOST IMPORTANTRoles in business, forcing HR to
Bersin, by Deloitte
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7 Drivers That Power Employee Engagement
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