6 unique ways to improve contact center accessibility

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©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

6  Unique  Ways  to  Improve  Contact  Center  Accessibility  

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Insight  from  our  August  2,  2016  #ICMIchat

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Why  Measure  &  Report  on  Employee  Satisfaction

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Employee  Satisfaction  Metrics

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Employee  Satisfaction  vs  Employee  Engagement

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Drivers  of  Employee  Satisfaction  &  Engagement

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Drivers  of  Employee  Satisfaction  &  Engagement

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Questions  for  Employee  Surveys

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Questions  for  Employee  Surveys

©  2016  ICMI,  All  Rights  Reserved @CallCenterICMI icmi.com |    800.672.6177

Visit  our  forum  for  full  recaps  and  future  questions:  

http://ubm.io/1RzMpI4  

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