6 unique ways to improve contact center accessibility

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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 6 Unique Ways to Improve Contact Center Accessibility

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Page 1: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

6 Unique Ways to Improve Contact Center Accessibility

Page 2: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Insight from our August 2, 2016 #ICMIchat

Page 3: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Why Measure & Report on Employee Satisfaction

Page 4: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Employee Satisfaction Metrics

Page 5: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Employee Satisfaction vs Employee Engagement

Page 6: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Drivers of Employee Satisfaction & Engagement

Page 7: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Drivers of Employee Satisfaction & Engagement

Page 8: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Questions for Employee Surveys

Page 9: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

Questions for Employee Surveys

Page 10: 6 Unique Ways to Improve Contact Center Accessibility

© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177

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