5 things excellent listeners do differently

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5 THINGS EXCELLENT LISTENERS DO DIFFERENTLY

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1. Keep quiet

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Why?

So they can listen

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How?

Don’t finish the speaker’s sentences for them

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Don’t interrupt

Wait for your turn to talk

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“If we were supposed to talk more than we listen, we would have two tongues and one ear.”

-Mark Twain

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2. Put the speaker at ease

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Why?

To encourage them to talk

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How?

Face the speaker

Maintain eye contact but don’t stare

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Nod occasionally to show they agree or understand

Lean forward slightly

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Other appropriate body language signals

Raising eyebrows

Smile

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3. Manage distractions

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Why?

To avoid disruptions

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Not to discourage the speaker

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How?

Put other thoughts out of mind;

Visualize what is being said

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Put phone in silence

Turn off TV or radio

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Put away whatever they could be reading

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4. Avoid Personal Prejudice

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Why?

To be able to fully understand the other person

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How?

Be impartial

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Understand from the other person’s point of view

Keep an open mind

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5. Watch for Non-Verbal Cues

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Why?

93% of communication is non-verbal

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How?

Listen to tone of voice

Watch body language

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E.g.

A person may sound rushed or act uninterested by looking out the window most of the time.

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