5 simple and profound questions to ask staff

5 simple and profound questions to ask your staff

Q1

What did you intend?

What did you intend?

This can be a simple restatement of their objectives

What did you intend?

What were they trying to achieve?

Q2

What happened?

What happened?

This is useful for just getting a sense of what really happened

What happened?

Rest assured that any person’s perspective of events is only one of the versions

What happened?

Collect both "the facts"

What happened?

E.g. costs, number of people involved, etc

What happened?

& differing opinions

What happened?

On what worked and what didn't work

What happened?

When commenting on another's role

What happened?

Capture specific behavioural events

What happened?

Rather than your own conclusion about what they did

Q3

What can you learn from it?

What can you learn from it?

There will be different levels of learning

What can you learn from it?

From the specific

What can you learn from it?

“When I do that the photocopier jams.”

What can you learn from it?

To the more abstract

What can you learn from it?

“This project wasn't close enough to my life purpose for me to be motivated.”

What can you learn from it?

Don’t be fixated on mistakes

What can you learn from it?

Pull out the positive

What can you learn from it?

“What went well?”

What can you learn from it?

“What do we need to capture for the future?”

What can you learn from it?

Also

What can you learn from it?

Ask

What can you learn from it?

“What still puzzles us?”

What can you learn from it?

Be clear about what is still a mystery

Q4

What should be done differently next time?

What should be done differently next time?

This is a powerful question

What should be done differently next time?

It plants the seed for the ‘next time’ conversation

What should be done differently next time?

Without these seeds, we default back to a collective memory

What should be done differently next time?

The collective memory of: “This is how we do things around here"

What should be done differently next time?

The collective memory does not capitalise on the collected wisdom

Q5

What should you do now?

What should you do now?

There may well be actions to take right now

What should you do now?

Things to do, people to connect with, etc

What should you do now?

As with all actions

What should you do now?

Set up accountability

What should you do now?

Accountability?

What should you do now?

What will be done, by whom and by when

1. What did you intend?

2. What happened?

3. What can we learn about it?

4. What should be done differently next time?

5. What should you do now?

Thank You

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