23-24 february 2006 sharing best practices among universities - thessaloniki, greece 1 uom library...
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1Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
UOM Library SharingUOM Library SharingBest PracticesBest Practices
Anna FragkouAnna Fragkou
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
2Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
CommitmentsCommitments
Standards– International Standards – Greek reality
Awareness– International practices & trends– Innovation– Users’ needs– National/institutional policies
Participation in national & European programmes/projects Hellenic Academic Libraries Link (HEAL-Link) Personnel training & development
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
3Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Regulations & PlanningRegulations & Planning
Library strategic planning 2002-2006Library organization chart and operation
regulation (2002)Library emergency planSecondary regulations (for several Library
operations)Marketing plan (2007)
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
4Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Rules & PoliciesRules & Policies
– Collection management & development rules (Course analysis, OCLC/WLN Conspectus)
– Technical processing of material policies (website, 2007)
– Circulation rules – e-reserve collection rules– A/V room usage rules– e-Question service rules– Services to VIP manual (ACCELERATE project)– Train the VIP user manual (ACCELERATE project)
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
5Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Respond to UsersRespond to Users
Filling forms for:– New acquisitions– Priority in technical processing– Interlibrary loan– Reserve Collection
e-Question service
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
6Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Services offeredServices offered
Standard services– Print & electronic collections– Databases, e-journals, Internet– Circulation – interlibrary loan – document delivery– Reference services – Users’ awareness (Library website – e-mails – Library Newsletter)– Information literacy program– Facilities, equipment, applications
reading space, copiers, A/V equipment, computers, wireless LAN (new), controlled access environment, self check-out, anti-theft security system => RFID (2007)
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
7Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Services offered (2)Services offered (2)
“Special” services– Services to VIP (adaptive equipment, space, tactile
maps, digitization)– Seminar on developing services to VIP (libraries)– Seminar on the use of e-resources (VIPs) (new)– e-Reference services: “e-Question” (OCLC
QuestionPoint)– New acquisitions electronic show-room– A-Z integrated journal access environment – Virtual Learning Environment – Institutional Repository (new)
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
8Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Control & AssessmentControl & Assessment
Annual Library reportInternal annual reports of Library
DepartmentsStatistical data (Total Quality Management
Unit – University of Ioannina)Personnel assessment reports (government
standard) Visits to the Library premises
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
9Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Services assessmentServices assessment
Information literacy program assessment form
e-Question service assessment formSeminar on developing services to VIP
(libraries) assessment formDatabases usageLibrary website visitsLibQual (2007)
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
10Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Community assessmentCommunity assessment
User needs survey (1997)New user needs survey (2007)User satisfaction survey (2007)
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
11Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
Internal CommunicationInternal Communication
Interviews with Library personnelDepartmental meetingsPersonnel meetingsLibrary internal e-mailing list
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
12Sharing Best Practices among Universities - Thessaloniki, Greece
23-24 February 2006
We are doing our best
to get the best for our users…
UNIVERSITY OF MACEDONIAUNIVERSITY OF MACEDONIA Library & Information CenterLibrary & Information Center
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