2021 editions - kpiinstitute
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kpiinstituteorg
LIVE ONLINE CERTIFICATION
Develop strategies to drive business performance
CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL
Over the last years The KPI Institutersquos team has
ǽ Documented 21000+ KPIs from 16 functional areas and 25 industries ǽ Reviewed 1000+ performance reports from 125 countries ǽ Referenced 30000+ resources as part of the documentation process
Key business benefits
ǽ Understand the logic of strategy planning at every level of the organization ǽ Become familiar with an easy-to-use toolkit for every step of the strategy planning process ǽ Be ready to transfer the knowledge accumulated into your organization
The KPI Institute is an Accredited Provider of the CPD Standards Office a Continuing Professional Development global assessor
Frameworkv 20 2021
C-S
BP
STRATEGY ampBUSINESS
PLANNING
AU +61 3 9028 2223 | UAE +971 4 278 0621 | MY +60 3 2742 1357 | RO +40 3 6942 6935
2021 EDITIONS gt 05 - 09 DECEMBER - ARABICgt 06 - 10 DECEMBERgt 19 - 23 DECEMBER
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 2
To be successful in the long-run organizations need to define a mission and a vision which can be cascaded down into SMART strategic and operational objectives at all hierarchical levels The course offers an algorithm on how this can be done with a focus on creating strategies that are internally consistent and aligned for optimal performance At the same time the course offers tools for both internal and external environmental scanning which will allow companies to build strategies that are flexible and shock-absorbent adapted to a business world that is rapidly changing Last but not least the course focuses on how departments can set their own strategies and action plans that are ready-for-execution and support the overall corporate strategy
Course overview
Participantsrsquo profile
ǽ Business owners and top management
ǽ Middle management professionals
ǽ Consultants and academia
Business owners and top management professionals will acquire the knowledge and competencies needed to design a strategy at the corporate level thus increasing the performance of their organization in terms of relevant financial indicators operational indicators customer satisfaction indicators and employee satisfaction indicators
Professionals from different fields such as finance human resources production logistics marketing amp sales and others will acquire the knowledge and competencies to design and implement a strategy for their department that supports and is aligned to the organizational strategy
These participants get a chance to validate and certify their knowledge and competencies in assisting organizations with their strategy and business planning processes at all levels By attending this course they also join a network of professionals and get into direct contact with companies potentially interested in their services
Benefits Learning objectives Benefits Learning objectives
ǽ Receive structured knowledge that can be transferred into all areas of your professional life
ǽ Get access to a network of specialists discussing business opportunities innovative solutions and strategy planning dilemmas
ǽ Receive a premium recognition as a Certified Strategy and Business Planning Professional
ǽ Obtain 40 CPD credits to include in your CPD records for your professional body institute regulator or employer
ǽ Build up a strategic mind frame
ǽ Understand key strategy planning concepts
ǽ Use strategy planning tools in individual and team exercises
ǽ Reflect on the best practices in the field by studying case studies
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 3
Agenda
Day 1 - 4h Day 2 - 4h Day 3 - 4h
Day 5 - 4hDay 4 - 4h
Key concepts
Vision amp choice of a growth strategy
Strategic objectives at Departmental level
Strategic external environmental scanning
Scenario planningCorporate Identity
Strategic objectives amp projects at the Corporate level
Business as usual amp projects atthe Departmental level
Strategic internal environmental scanning
Choice of a competitive strategy
ǽ Strategy planning definitions ǽ Assumptions for strategy planning ǽ The process of strategy planning ndash
an overview
ǽ Defining the vision in the context of the chosen planning scenario
ǽ Intensive growth ǽ Internationalization strategies ǽ Integrative growth ǽ Diversification strategies
ǽ Cascading strategic objectives from the corporate to the departmental level
ǽ Identifying KPIs for strategic objectives at the departmental level
ǽ Setting targets for strategic objectives at the departmental level
ǽ PESTEL analysis ǽ Porterrsquos 5 forces ǽ An alternative approach to SWOT
analysis
ǽ Identification of strategic KPIs ǽ Definition of scenarios and
thresholds ǽ How to select the likeliest planning
scenario ǽ Identification of red flags triggering
reviews
ǽ Impact ǽ Mission ǽ Corporate values ǽ Capabilities
ǽ Defining long-term objectives ǽ Cascading them into strategic
objectives KPIs and targets ǽ Creating the strategy tree amp
strategy timeline ǽ The BSC approach strategy map amp
scorecards ǽ Identification of strategic corporate
projects
ǽ Planning ldquobusiness as usualrdquo ǽ Strategic vs operational projects at the
departmental level ǽ Planning new investments at the
departmental level ǽ Planning change projects at the
departmental level
ǽ Assessing existing processes ǽ Assessing existing resources ǽ Assessing existing procedures ǽ Competitive benchmarking
ǽ Low cost low price ǽ Differentiation ǽ Customer relationship ǽ Network effect
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Certification Process
Recommended within 3 days after the core-courseEstimated duration 1 h
Online presentationGuidance and schedule
Needs assessmentRecommended 1 week before core-courseEstimated duration 05 h
Pre-course evaluation quizRecommended 1 week before core-courseEstimated duration 05 h
Forum introductionRecommended 1 week before core-courseEstimated duration 05 h
Pre-requisite readingRecommended 1 week before core-courseEstimated duration 2 h
ExpectationsRecommended 1 week before core-courseEstimated duration 05 h
Participation at the live session courseDuration 4h day for 5 days
Certification Exam Estimated duration 1h
Pre-
cour
se s
tage
4h
Learning journal
Additional reading
Action plan
Webinar ldquoKPI Implementation Project Planrdquo
Recommended 1 week before core-course
Forum discussions
After-course stage 12h
Recommended within 3 weeks after the core-courseEstimated duration 2 h
Recommended within 3 weeks after the core-courseEstimated duration 4 h
Recommended within 3 weeks after the core-courseEstimated duration 15 h
Recommended within 3 weeks after the core-courseEstimated duration 3 h
Recommended within 3 weeks after the core-courseEstimated duration 05 h
1
2
3
4
5
8
7
6
11
12
13
14
15
Individual Learning Map and Exam preparationDuration 05h day + 05 prior to the exam
9
10
Core
-cou
rse
stag
e 24
h
The certification process is finalized only when you complete all 3 stages of the learning experience You will receive
ǽ Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam
ǽ Certificate of Attendance (soft copy) after taking part in the 5 days of the live session course ǽ Certified Professional diploma (soft copy) after you have successfully completed all 3 stages of
the learning experience and the contractor has received full payment ǽ CPD Certificate of Attendance (soft copy) once you have successfully obtained the Professional
status
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Course materials
Qualitative reports
Catalogues
Videos
Webinars
Fact sheets
Premium subscription on smartKPIscom
Performance Management Toolkit
ǽ Course slides ǽ Course notes ǽ Course quiz ǽ The KPI Infographic
ǽ Performance Management in 2012 ndash 2018
ǽ Documentation forms ǽ Scorecards ǽ Dashboards
ǽ 11 Videos dedicated to Performance Management
ǽ Free access to all Performance Management webinars series to date
ǽ Ten definitions of strategy ǽ Porterrsquos 5 Forces fact sheet ǽ PESTEL Analysis fact sheet ǽ SWOT Analysis fact sheet ǽ Desired State of Evolution fact sheet ǽ Strategy Map fact sheet ǽ Performance Scorecard fact sheet ǽ Performance Dashboard fact sheet ǽ Other resources - Selected business strategy planning
articles
Available for 6 months providing access to 500 fully-documented KPIs over 20000 listed KPIs and one research report from the Top 25 KPIs series
ǽ Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Initiatives Portfolio Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI documentation form
ǽ Manuals Performance Scorecard guide for Administrators Performance Dashboard guide for Administrators
ǽ Publications KPIs for the Human Resources Dashboard KPIs for the Human Resources Scorecard
Educational resources
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute the global authority on Key Performance Indicators research and education His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators
Some of Mihairsquos most significant research programs have resulted in the development of severalpublications such as bull The KPI Compendiumbull Top 25 KPIs Report Series for Functional Areas bull Top 25 KPIs Report Series for Industries
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards assisting in the development of the performance management system architecture for The KPI Institutersquos clients from various industries and functional areas Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute
As a facilitator Mihai has developed and delivered training courses on Organisational Performance Management Balanced Scorecard Key Performance Indicators Strategic Planning and Employee Performance Management
He delivered training courses and workshops in United Arab Emirates Oman Bahrain Saudi Arabia Kuwait Qatar Malaysia Indonesia Nigeria Ghana Turkey and Romania
As a consultant and Certified KPI Practitioner Mihai has advised and worked with a variety of international clients from industries such as petrochemicals utilities healthcare construction materials production pension funds food production and professional services He facilitated Strategic Planning sessions and KPI selection workshops at organisational departmental and individual level
Mihai TomaSenior Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 2
To be successful in the long-run organizations need to define a mission and a vision which can be cascaded down into SMART strategic and operational objectives at all hierarchical levels The course offers an algorithm on how this can be done with a focus on creating strategies that are internally consistent and aligned for optimal performance At the same time the course offers tools for both internal and external environmental scanning which will allow companies to build strategies that are flexible and shock-absorbent adapted to a business world that is rapidly changing Last but not least the course focuses on how departments can set their own strategies and action plans that are ready-for-execution and support the overall corporate strategy
Course overview
Participantsrsquo profile
ǽ Business owners and top management
ǽ Middle management professionals
ǽ Consultants and academia
Business owners and top management professionals will acquire the knowledge and competencies needed to design a strategy at the corporate level thus increasing the performance of their organization in terms of relevant financial indicators operational indicators customer satisfaction indicators and employee satisfaction indicators
Professionals from different fields such as finance human resources production logistics marketing amp sales and others will acquire the knowledge and competencies to design and implement a strategy for their department that supports and is aligned to the organizational strategy
These participants get a chance to validate and certify their knowledge and competencies in assisting organizations with their strategy and business planning processes at all levels By attending this course they also join a network of professionals and get into direct contact with companies potentially interested in their services
Benefits Learning objectives Benefits Learning objectives
ǽ Receive structured knowledge that can be transferred into all areas of your professional life
ǽ Get access to a network of specialists discussing business opportunities innovative solutions and strategy planning dilemmas
ǽ Receive a premium recognition as a Certified Strategy and Business Planning Professional
ǽ Obtain 40 CPD credits to include in your CPD records for your professional body institute regulator or employer
ǽ Build up a strategic mind frame
ǽ Understand key strategy planning concepts
ǽ Use strategy planning tools in individual and team exercises
ǽ Reflect on the best practices in the field by studying case studies
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 3
Agenda
Day 1 - 4h Day 2 - 4h Day 3 - 4h
Day 5 - 4hDay 4 - 4h
Key concepts
Vision amp choice of a growth strategy
Strategic objectives at Departmental level
Strategic external environmental scanning
Scenario planningCorporate Identity
Strategic objectives amp projects at the Corporate level
Business as usual amp projects atthe Departmental level
Strategic internal environmental scanning
Choice of a competitive strategy
ǽ Strategy planning definitions ǽ Assumptions for strategy planning ǽ The process of strategy planning ndash
an overview
ǽ Defining the vision in the context of the chosen planning scenario
ǽ Intensive growth ǽ Internationalization strategies ǽ Integrative growth ǽ Diversification strategies
ǽ Cascading strategic objectives from the corporate to the departmental level
ǽ Identifying KPIs for strategic objectives at the departmental level
ǽ Setting targets for strategic objectives at the departmental level
ǽ PESTEL analysis ǽ Porterrsquos 5 forces ǽ An alternative approach to SWOT
analysis
ǽ Identification of strategic KPIs ǽ Definition of scenarios and
thresholds ǽ How to select the likeliest planning
scenario ǽ Identification of red flags triggering
reviews
ǽ Impact ǽ Mission ǽ Corporate values ǽ Capabilities
ǽ Defining long-term objectives ǽ Cascading them into strategic
objectives KPIs and targets ǽ Creating the strategy tree amp
strategy timeline ǽ The BSC approach strategy map amp
scorecards ǽ Identification of strategic corporate
projects
ǽ Planning ldquobusiness as usualrdquo ǽ Strategic vs operational projects at the
departmental level ǽ Planning new investments at the
departmental level ǽ Planning change projects at the
departmental level
ǽ Assessing existing processes ǽ Assessing existing resources ǽ Assessing existing procedures ǽ Competitive benchmarking
ǽ Low cost low price ǽ Differentiation ǽ Customer relationship ǽ Network effect
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Certification Process
Recommended within 3 days after the core-courseEstimated duration 1 h
Online presentationGuidance and schedule
Needs assessmentRecommended 1 week before core-courseEstimated duration 05 h
Pre-course evaluation quizRecommended 1 week before core-courseEstimated duration 05 h
Forum introductionRecommended 1 week before core-courseEstimated duration 05 h
Pre-requisite readingRecommended 1 week before core-courseEstimated duration 2 h
ExpectationsRecommended 1 week before core-courseEstimated duration 05 h
Participation at the live session courseDuration 4h day for 5 days
Certification Exam Estimated duration 1h
Pre-
cour
se s
tage
4h
Learning journal
Additional reading
Action plan
Webinar ldquoKPI Implementation Project Planrdquo
Recommended 1 week before core-course
Forum discussions
After-course stage 12h
Recommended within 3 weeks after the core-courseEstimated duration 2 h
Recommended within 3 weeks after the core-courseEstimated duration 4 h
Recommended within 3 weeks after the core-courseEstimated duration 15 h
Recommended within 3 weeks after the core-courseEstimated duration 3 h
Recommended within 3 weeks after the core-courseEstimated duration 05 h
1
2
3
4
5
8
7
6
11
12
13
14
15
Individual Learning Map and Exam preparationDuration 05h day + 05 prior to the exam
9
10
Core
-cou
rse
stag
e 24
h
The certification process is finalized only when you complete all 3 stages of the learning experience You will receive
ǽ Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam
ǽ Certificate of Attendance (soft copy) after taking part in the 5 days of the live session course ǽ Certified Professional diploma (soft copy) after you have successfully completed all 3 stages of
the learning experience and the contractor has received full payment ǽ CPD Certificate of Attendance (soft copy) once you have successfully obtained the Professional
status
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Course materials
Qualitative reports
Catalogues
Videos
Webinars
Fact sheets
Premium subscription on smartKPIscom
Performance Management Toolkit
ǽ Course slides ǽ Course notes ǽ Course quiz ǽ The KPI Infographic
ǽ Performance Management in 2012 ndash 2018
ǽ Documentation forms ǽ Scorecards ǽ Dashboards
ǽ 11 Videos dedicated to Performance Management
ǽ Free access to all Performance Management webinars series to date
ǽ Ten definitions of strategy ǽ Porterrsquos 5 Forces fact sheet ǽ PESTEL Analysis fact sheet ǽ SWOT Analysis fact sheet ǽ Desired State of Evolution fact sheet ǽ Strategy Map fact sheet ǽ Performance Scorecard fact sheet ǽ Performance Dashboard fact sheet ǽ Other resources - Selected business strategy planning
articles
Available for 6 months providing access to 500 fully-documented KPIs over 20000 listed KPIs and one research report from the Top 25 KPIs series
ǽ Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Initiatives Portfolio Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI documentation form
ǽ Manuals Performance Scorecard guide for Administrators Performance Dashboard guide for Administrators
ǽ Publications KPIs for the Human Resources Dashboard KPIs for the Human Resources Scorecard
Educational resources
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute the global authority on Key Performance Indicators research and education His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators
Some of Mihairsquos most significant research programs have resulted in the development of severalpublications such as bull The KPI Compendiumbull Top 25 KPIs Report Series for Functional Areas bull Top 25 KPIs Report Series for Industries
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards assisting in the development of the performance management system architecture for The KPI Institutersquos clients from various industries and functional areas Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute
As a facilitator Mihai has developed and delivered training courses on Organisational Performance Management Balanced Scorecard Key Performance Indicators Strategic Planning and Employee Performance Management
He delivered training courses and workshops in United Arab Emirates Oman Bahrain Saudi Arabia Kuwait Qatar Malaysia Indonesia Nigeria Ghana Turkey and Romania
As a consultant and Certified KPI Practitioner Mihai has advised and worked with a variety of international clients from industries such as petrochemicals utilities healthcare construction materials production pension funds food production and professional services He facilitated Strategic Planning sessions and KPI selection workshops at organisational departmental and individual level
Mihai TomaSenior Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 3
Agenda
Day 1 - 4h Day 2 - 4h Day 3 - 4h
Day 5 - 4hDay 4 - 4h
Key concepts
Vision amp choice of a growth strategy
Strategic objectives at Departmental level
Strategic external environmental scanning
Scenario planningCorporate Identity
Strategic objectives amp projects at the Corporate level
Business as usual amp projects atthe Departmental level
Strategic internal environmental scanning
Choice of a competitive strategy
ǽ Strategy planning definitions ǽ Assumptions for strategy planning ǽ The process of strategy planning ndash
an overview
ǽ Defining the vision in the context of the chosen planning scenario
ǽ Intensive growth ǽ Internationalization strategies ǽ Integrative growth ǽ Diversification strategies
ǽ Cascading strategic objectives from the corporate to the departmental level
ǽ Identifying KPIs for strategic objectives at the departmental level
ǽ Setting targets for strategic objectives at the departmental level
ǽ PESTEL analysis ǽ Porterrsquos 5 forces ǽ An alternative approach to SWOT
analysis
ǽ Identification of strategic KPIs ǽ Definition of scenarios and
thresholds ǽ How to select the likeliest planning
scenario ǽ Identification of red flags triggering
reviews
ǽ Impact ǽ Mission ǽ Corporate values ǽ Capabilities
ǽ Defining long-term objectives ǽ Cascading them into strategic
objectives KPIs and targets ǽ Creating the strategy tree amp
strategy timeline ǽ The BSC approach strategy map amp
scorecards ǽ Identification of strategic corporate
projects
ǽ Planning ldquobusiness as usualrdquo ǽ Strategic vs operational projects at the
departmental level ǽ Planning new investments at the
departmental level ǽ Planning change projects at the
departmental level
ǽ Assessing existing processes ǽ Assessing existing resources ǽ Assessing existing procedures ǽ Competitive benchmarking
ǽ Low cost low price ǽ Differentiation ǽ Customer relationship ǽ Network effect
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Certification Process
Recommended within 3 days after the core-courseEstimated duration 1 h
Online presentationGuidance and schedule
Needs assessmentRecommended 1 week before core-courseEstimated duration 05 h
Pre-course evaluation quizRecommended 1 week before core-courseEstimated duration 05 h
Forum introductionRecommended 1 week before core-courseEstimated duration 05 h
Pre-requisite readingRecommended 1 week before core-courseEstimated duration 2 h
ExpectationsRecommended 1 week before core-courseEstimated duration 05 h
Participation at the live session courseDuration 4h day for 5 days
Certification Exam Estimated duration 1h
Pre-
cour
se s
tage
4h
Learning journal
Additional reading
Action plan
Webinar ldquoKPI Implementation Project Planrdquo
Recommended 1 week before core-course
Forum discussions
After-course stage 12h
Recommended within 3 weeks after the core-courseEstimated duration 2 h
Recommended within 3 weeks after the core-courseEstimated duration 4 h
Recommended within 3 weeks after the core-courseEstimated duration 15 h
Recommended within 3 weeks after the core-courseEstimated duration 3 h
Recommended within 3 weeks after the core-courseEstimated duration 05 h
1
2
3
4
5
8
7
6
11
12
13
14
15
Individual Learning Map and Exam preparationDuration 05h day + 05 prior to the exam
9
10
Core
-cou
rse
stag
e 24
h
The certification process is finalized only when you complete all 3 stages of the learning experience You will receive
ǽ Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam
ǽ Certificate of Attendance (soft copy) after taking part in the 5 days of the live session course ǽ Certified Professional diploma (soft copy) after you have successfully completed all 3 stages of
the learning experience and the contractor has received full payment ǽ CPD Certificate of Attendance (soft copy) once you have successfully obtained the Professional
status
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Course materials
Qualitative reports
Catalogues
Videos
Webinars
Fact sheets
Premium subscription on smartKPIscom
Performance Management Toolkit
ǽ Course slides ǽ Course notes ǽ Course quiz ǽ The KPI Infographic
ǽ Performance Management in 2012 ndash 2018
ǽ Documentation forms ǽ Scorecards ǽ Dashboards
ǽ 11 Videos dedicated to Performance Management
ǽ Free access to all Performance Management webinars series to date
ǽ Ten definitions of strategy ǽ Porterrsquos 5 Forces fact sheet ǽ PESTEL Analysis fact sheet ǽ SWOT Analysis fact sheet ǽ Desired State of Evolution fact sheet ǽ Strategy Map fact sheet ǽ Performance Scorecard fact sheet ǽ Performance Dashboard fact sheet ǽ Other resources - Selected business strategy planning
articles
Available for 6 months providing access to 500 fully-documented KPIs over 20000 listed KPIs and one research report from the Top 25 KPIs series
ǽ Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Initiatives Portfolio Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI documentation form
ǽ Manuals Performance Scorecard guide for Administrators Performance Dashboard guide for Administrators
ǽ Publications KPIs for the Human Resources Dashboard KPIs for the Human Resources Scorecard
Educational resources
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute the global authority on Key Performance Indicators research and education His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators
Some of Mihairsquos most significant research programs have resulted in the development of severalpublications such as bull The KPI Compendiumbull Top 25 KPIs Report Series for Functional Areas bull Top 25 KPIs Report Series for Industries
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards assisting in the development of the performance management system architecture for The KPI Institutersquos clients from various industries and functional areas Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute
As a facilitator Mihai has developed and delivered training courses on Organisational Performance Management Balanced Scorecard Key Performance Indicators Strategic Planning and Employee Performance Management
He delivered training courses and workshops in United Arab Emirates Oman Bahrain Saudi Arabia Kuwait Qatar Malaysia Indonesia Nigeria Ghana Turkey and Romania
As a consultant and Certified KPI Practitioner Mihai has advised and worked with a variety of international clients from industries such as petrochemicals utilities healthcare construction materials production pension funds food production and professional services He facilitated Strategic Planning sessions and KPI selection workshops at organisational departmental and individual level
Mihai TomaSenior Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Certification Process
Recommended within 3 days after the core-courseEstimated duration 1 h
Online presentationGuidance and schedule
Needs assessmentRecommended 1 week before core-courseEstimated duration 05 h
Pre-course evaluation quizRecommended 1 week before core-courseEstimated duration 05 h
Forum introductionRecommended 1 week before core-courseEstimated duration 05 h
Pre-requisite readingRecommended 1 week before core-courseEstimated duration 2 h
ExpectationsRecommended 1 week before core-courseEstimated duration 05 h
Participation at the live session courseDuration 4h day for 5 days
Certification Exam Estimated duration 1h
Pre-
cour
se s
tage
4h
Learning journal
Additional reading
Action plan
Webinar ldquoKPI Implementation Project Planrdquo
Recommended 1 week before core-course
Forum discussions
After-course stage 12h
Recommended within 3 weeks after the core-courseEstimated duration 2 h
Recommended within 3 weeks after the core-courseEstimated duration 4 h
Recommended within 3 weeks after the core-courseEstimated duration 15 h
Recommended within 3 weeks after the core-courseEstimated duration 3 h
Recommended within 3 weeks after the core-courseEstimated duration 05 h
1
2
3
4
5
8
7
6
11
12
13
14
15
Individual Learning Map and Exam preparationDuration 05h day + 05 prior to the exam
9
10
Core
-cou
rse
stag
e 24
h
The certification process is finalized only when you complete all 3 stages of the learning experience You will receive
ǽ Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam
ǽ Certificate of Attendance (soft copy) after taking part in the 5 days of the live session course ǽ Certified Professional diploma (soft copy) after you have successfully completed all 3 stages of
the learning experience and the contractor has received full payment ǽ CPD Certificate of Attendance (soft copy) once you have successfully obtained the Professional
status
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Course materials
Qualitative reports
Catalogues
Videos
Webinars
Fact sheets
Premium subscription on smartKPIscom
Performance Management Toolkit
ǽ Course slides ǽ Course notes ǽ Course quiz ǽ The KPI Infographic
ǽ Performance Management in 2012 ndash 2018
ǽ Documentation forms ǽ Scorecards ǽ Dashboards
ǽ 11 Videos dedicated to Performance Management
ǽ Free access to all Performance Management webinars series to date
ǽ Ten definitions of strategy ǽ Porterrsquos 5 Forces fact sheet ǽ PESTEL Analysis fact sheet ǽ SWOT Analysis fact sheet ǽ Desired State of Evolution fact sheet ǽ Strategy Map fact sheet ǽ Performance Scorecard fact sheet ǽ Performance Dashboard fact sheet ǽ Other resources - Selected business strategy planning
articles
Available for 6 months providing access to 500 fully-documented KPIs over 20000 listed KPIs and one research report from the Top 25 KPIs series
ǽ Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Initiatives Portfolio Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI documentation form
ǽ Manuals Performance Scorecard guide for Administrators Performance Dashboard guide for Administrators
ǽ Publications KPIs for the Human Resources Dashboard KPIs for the Human Resources Scorecard
Educational resources
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute the global authority on Key Performance Indicators research and education His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators
Some of Mihairsquos most significant research programs have resulted in the development of severalpublications such as bull The KPI Compendiumbull Top 25 KPIs Report Series for Functional Areas bull Top 25 KPIs Report Series for Industries
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards assisting in the development of the performance management system architecture for The KPI Institutersquos clients from various industries and functional areas Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute
As a facilitator Mihai has developed and delivered training courses on Organisational Performance Management Balanced Scorecard Key Performance Indicators Strategic Planning and Employee Performance Management
He delivered training courses and workshops in United Arab Emirates Oman Bahrain Saudi Arabia Kuwait Qatar Malaysia Indonesia Nigeria Ghana Turkey and Romania
As a consultant and Certified KPI Practitioner Mihai has advised and worked with a variety of international clients from industries such as petrochemicals utilities healthcare construction materials production pension funds food production and professional services He facilitated Strategic Planning sessions and KPI selection workshops at organisational departmental and individual level
Mihai TomaSenior Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Course materials
Qualitative reports
Catalogues
Videos
Webinars
Fact sheets
Premium subscription on smartKPIscom
Performance Management Toolkit
ǽ Course slides ǽ Course notes ǽ Course quiz ǽ The KPI Infographic
ǽ Performance Management in 2012 ndash 2018
ǽ Documentation forms ǽ Scorecards ǽ Dashboards
ǽ 11 Videos dedicated to Performance Management
ǽ Free access to all Performance Management webinars series to date
ǽ Ten definitions of strategy ǽ Porterrsquos 5 Forces fact sheet ǽ PESTEL Analysis fact sheet ǽ SWOT Analysis fact sheet ǽ Desired State of Evolution fact sheet ǽ Strategy Map fact sheet ǽ Performance Scorecard fact sheet ǽ Performance Dashboard fact sheet ǽ Other resources - Selected business strategy planning
articles
Available for 6 months providing access to 500 fully-documented KPIs over 20000 listed KPIs and one research report from the Top 25 KPIs series
ǽ Templates Desired State of Evolution Strategy Map Performance Scorecard Performance Dashboard Performance Healthogram Performance Maturity Model Initiatives Portfolio Performance Management System Architecture Monthly Performance Management Process Employee Scorecard KPI documentation form
ǽ Manuals Performance Scorecard guide for Administrators Performance Dashboard guide for Administrators
ǽ Publications KPIs for the Human Resources Dashboard KPIs for the Human Resources Scorecard
Educational resources
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute the global authority on Key Performance Indicators research and education His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators
Some of Mihairsquos most significant research programs have resulted in the development of severalpublications such as bull The KPI Compendiumbull Top 25 KPIs Report Series for Functional Areas bull Top 25 KPIs Report Series for Industries
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards assisting in the development of the performance management system architecture for The KPI Institutersquos clients from various industries and functional areas Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute
As a facilitator Mihai has developed and delivered training courses on Organisational Performance Management Balanced Scorecard Key Performance Indicators Strategic Planning and Employee Performance Management
He delivered training courses and workshops in United Arab Emirates Oman Bahrain Saudi Arabia Kuwait Qatar Malaysia Indonesia Nigeria Ghana Turkey and Romania
As a consultant and Certified KPI Practitioner Mihai has advised and worked with a variety of international clients from industries such as petrochemicals utilities healthcare construction materials production pension funds food production and professional services He facilitated Strategic Planning sessions and KPI selection workshops at organisational departmental and individual level
Mihai TomaSenior Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute the global authority on Key Performance Indicators research and education His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators
Some of Mihairsquos most significant research programs have resulted in the development of severalpublications such as bull The KPI Compendiumbull Top 25 KPIs Report Series for Functional Areas bull Top 25 KPIs Report Series for Industries
Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards assisting in the development of the performance management system architecture for The KPI Institutersquos clients from various industries and functional areas Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute
As a facilitator Mihai has developed and delivered training courses on Organisational Performance Management Balanced Scorecard Key Performance Indicators Strategic Planning and Employee Performance Management
He delivered training courses and workshops in United Arab Emirates Oman Bahrain Saudi Arabia Kuwait Qatar Malaysia Indonesia Nigeria Ghana Turkey and Romania
As a consultant and Certified KPI Practitioner Mihai has advised and worked with a variety of international clients from industries such as petrochemicals utilities healthcare construction materials production pension funds food production and professional services He facilitated Strategic Planning sessions and KPI selection workshops at organisational departmental and individual level
Mihai TomaSenior Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Andrea Minelli is a Management Consultant at The KPI Institute
The KPI Institute is a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance
Andrea is a Certified KPI Professional Certified KPI Practitioner and Certified Benchmarking Professional and has delivered over 400 training and advisory workshop hours last year
As a researcher Andrearsquos work in the field of performance measurement and performance management lead to the development of ldquoThe Utilities Performance Benchmarking Report Series 2017rdquo a 6 Report-Series based on Utilities Performance Besides documenting and reviewing KPIs Andrearsquos research activity in the Performance Management and Organizational Development field is completed by writing research-based articles for the Performance Magazine The KPI Institutersquos online magazine dedicated to strategy and performance
As a consultant Andrea has gathered experience in guiding professionals operating in different industries and sectors in their journey of implementing Performance Management Systems using solutions such as the Balanced Scorecard Some of the most significant consultancy projects Performance Management System Implementation at Corporate Departmental Function and Individual Level Agile Employee Performance Appraisals In terms of training some of the significant projects are the in-house training program for Qatar Foundation The Certified KPI Professional training for Poivre Corporate Services (Mauritius) and the open-course training in Algeria Philippines Serbia Malaysia Bangladesh and Cambodia among others
As an educator Andrea has delivered open format and in-house training courses workshops business simulations podcast and webinars related to the use of KPIs in organizational context performance measurement management utilization of the Balanced Scorecard and healthcare Performance Management to professionals from a variety of domains The main training programs include Certified KPI Professional KPI Masterclass Certified Performance Management Professional Andrea has delivered webinars on several topics such as KPI Selection Techniques Best practices associated with PMS implementation Healthcare Performance Management Systems and Stakeholders buy-in
Andrea MinelliManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Radu Cocean is a trainer consultant facilitator and coach in the field of Strategy and Business Planning with over 17 years of hands-on experience
As a trainer he has delivered The KPI Institutersquos Certified Strategy and Business Planning Professional course both as in-house (mainly for large companies) and as open training programs Since 2010 he is an accredited Trainer (certified by the National Qualifications Authority in Romania) and has successfully completed the American Society for Training amp Development Master Trainer Program (2014)
As a consultant Radu has worked as part of teams that drafted developement strategies and spatial plans for public bodies and local administration He has done so since 2001 at both international national regional county and local level He is now the Head of the Consulting Division in the KPI Institute
As a facilitator Radu has managed public consultation meetings - his approach is participatory planning making sure that all stakeholders have their say and economic social and environmental goals are balanced in an integrated durable way
As a management consultant he has worked with private companies (mainly SMEs) helping them shape business plans required to access European fundsndash which has offered him insight on how strategies get implemented through successful projects He is an accredited Project Manager (certified by the National Qualifications Authority in Romania) since 2011
As a strategy coach he has worked with start-ups helping them put their priorities in order develop strategies and operational plans and manage implementation smoothly
Radu CoceanSubject Matter Expert The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 9
Fadi Al-Jafari Management Consultant The KPI Institute
Facilitator
Al-Jafari Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialities in Data Analysis and Visualization
Fadi has a Bachelor Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Master Degree in Business Administration from German Jordanian University in Jordan
Fadi is a Certified Project Manager Professional has several certifications in Statistics Foundation Data Analysis using Excel Analyzing and Visualizing Data with Excel Working with Real-Time Data in Excel Excel Macros in Depth Predictive Analytics using BigML Train of Trainers and he has been part of several projects in the last years
He has worked in different projects such as Network Statistics Reporting Tool Network Operation Center Balanced Scorecard Business Specification Documents for Network Operations Center Align Zainrsquos Procedures with APQCrsquos PCF Robotic Process Automation for Network Operation As work experience apart being a consultant for The KPI Institute Fadi was a Network Operations Engineer starting from 2014 until 2019 and his job responsibilities include Monitoring of Telecommunication Radio and Transmission Systems Network Performance Management by identifying network elementsrsquo statistics prepare network health technical reports and take corrective actions to maintain the best served quality and he facilitated monitored and worked on network planned activities and projects work
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 10
Eng Malek Ghazo is a senior Consultant in institutional excellence strategy management quality management process automation benchmarks and performance management
A trainer in the areas of excellence performance management balanced score cards strategy planning presentation and visualization of data in addition to being an executive consultant for governmental and semi-governmental agencies in Europe the Middle East and Gulf countries
Eng Malek is certified in many professional certificates like PMPreg PMI-ACPreg CBAPreg CAMSreg LSSGBregEng Malek has more than 12 years of experience in several sectors His professional experience is focused in the fields of consultation advisory and training in standards of excellence the radar evaluation mechanism key performance indicators balanced scorecards benchmarking and his assessment of the organizational excellence is based on the European Foundation for Quality Management Model and on the fourth generation Excellence Model
Eng Malek is an expert in performance management strategies structures and implementation as he has led many projects towards fulfilling the needs and expectations of many organizations in the public and private sectors
Malek Mohammed GhazoManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 11
Manhal Al Dakhl-Allah enjoys a successful international career as an HROD practitioner and a bilingual professional training consultant with extensive experience in the UK and Middle East markets Holding several senior HR management and advisory positions he led training management projects across a variety of industry sectors including oil and gas engineering technology learning training management telecommunications supply chain logistics healthcare and government sectoracirceurotrades organisations including KSA National Centre for Performance Measurement (ADAA) the Dubai Government Human Resources Department and the Public Administration Sector of the Abu Dhabi Executive Council He recently led a full-scale restructuring and strategic planning process of the Social Care and Minorsacirceurotrade Affairs Foundation in UAE Manhal is a certified associate trainer with the UKacirceurotrades Chartered Institute of Personnel and Development (CIPD) and is also a licenced facilitator with the European Foundation for Quality Management (EFQM) He holds the prestigious status of a CIPD Chartered Fellow
He has postgraduate qualifications in Management and Linguistics and is currently completing his PhD research degree in Organisational Behaviour at the University Of Sheffield UK In addition to Arabic being his first language Manhal speaks flawless English with exceptional writing skills and research capabilities He is a member of several professional bodies
Chartered Fellow (FCIPD) Chartered Institute of Personnel and Development (CIPD) ndash UK Member International Public Management Association for Human Resources (IPM-HR) - USA Member Arabian Society for Human Resource Management (ASHRM) ndash KSA Member American Society for Training and Development (ASTD) - USA Member Institute of Human Resources Management (IHRM) ndash SYRIA Member Chartered Institute of Linguists (IoL) - UK Member Dubai Quality Group (DQG) ndash UAE
Manhal Dakhl-AllahManagement Consultant The KPI Institute
Facilitator
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 12
Course Fees
Join as a GroupCustomized Live Online Group Training Programs The KPI Institute offers Customized Live Online Group Training Programs that provide a perfect blend of research best-practice and best-in-class instructional design Leveraging on our extensive research work our highly skilled faculty our expertise in providing customized learning solutions and our next-generation online technology our Group learning programs are unique readily-available learning experiences that deliver results for both your employees and your organization This fully customized training solution supports organizations of all sizes to provide their employees with development opportunities in an efficient impactful and cost-effective way
DateLanguage Time zone 1 Time zone 2 Standard Fee Special Fee
gt 06 - 10 December
gt 06 - 10 December
gt 19 - 23 December
0900-1300 GST
1800-2200 GST
0900-1300 GST
1300-1700 GMT +8
0900-1300 CST (US)
1300-1700 GMT +8
English USD $ 1500
USD $ 1500
USD $ 1500
USD $ 1250
USD $ 1250
USD $ 1250
Arabic gt 05 - 09 December 1800-2200 GST 0900-1300 CST (US) USD $ 1500 USD $ 1250
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 13
Flexibility and convenience Participants can learn from anywhere and the course can be scheduled in consecutive days throughout one week or selected days over 2 or more weeks Participants can access learning materials from anywhere anytime Customized course content Course content case studies and exercises will be customized based on the grouprsquos industry or selected functional areas as well as by assessing current needs and competency development requirements Business continuity You can continue your work with daily sessions scheduled for a maximum of 4 hours to ensure both information assimilation and work-related task completion efficiency Virtual collaborative learning Facilitated inter-company learning is enabled leading to Virtual Teams Cooperation and Communication with the help of specialized E-Learning technology
Cost effectiveness You will save approximately 40 of your investment when compared to traditional face-to-face in-house solutions due to the logistical burdens being removed from both customer and contractor
Benefits of customized live online sessions
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 14
Online Live Format
5 Days - 4hDay
3 Days - 4hDay
2 Days - 4hDay
4 h
Content details
75 of the certification course contentselected based on group requirements
50 of the certification course contentselected based on group requirements
Fully customized certification course
1 or 2 selected sessions from the certification content depending on the length
Customized Live Online Group Courses
Certification
Masterclass
Essentials
Awareness Session
Group sizes range from a minimum of 10 to a maximum of 25 participants
Should you be interested in scheduling a live online Group training course email us at officekpiinstituteorg or contact one of the region representatives
One of our consultants and facilitators will be dedicated to help customers individually achieve their business objectives evaluate current system or tools and provide feedback on how to improve current strategy performance measurement and management practices
Our dedicated coaches are industry capability and functional area experts who will guide the participants
They will work closely with the attendees and help them address their individual areas of improvement
We can assist in providing coaching on all the topics that we cover through our certification programs detailed in this brochure Live coaching will be provided via conference call The session scheduling will be established either via emailconference call for all delegates or individually between each participant and the facilitator Hours to be accessed when required by scheduling as per customer preference and facilitator availability
Online Coaching (up to 4h)
Get in touch with us for a customized quotation
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
Certified Strategy amp Business Planning Professional Live Online Certification
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 15
Registration
marketplacekpiinstituteorg
3 ways to register
Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you with the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Terms of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded minus $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you are unable to attend the course after the registration process has been completed you may delegate another person to attend the course in your place without paying any further fees If you have confirmed and paid the attendance fee but you didnrsquot attend the course the fee will not be refunded If you only partially attend the course (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
The Customer acknowledges and agrees that all materials provided by The KPI Institute including but not limited to the live presentations any audio-visual presentations and the handout materials distributed pre during and after the training course shall at all times remain the sole and exclusive property of The KPI Institute They cannot be made public and can only used for the purpose of the individual course participantrsquos benefit In no event shall the Customer use the live presentations any audio-visual presentations andor the handout materials for any other purpose including but not limited to the offering of any course training or seminar that in any manner competes with the course or any portion thereof This provision shall survive the termination or expiration of this Agreement
Worldwide DelegateAlexandru Muntean Head of Customer Engagement E alexmunteankpiinstitutecom M +40 747 060 997
Asia-Pacific DelegateSasikala Annamalai Senior Business Development Manager E sasikalaannamalaikpiinstitutecom M +60 12 591 1366
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaM +40 774 698 693
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUM +61 4 2456 8088 S +61 3 9028 2223
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaM +60 3 2742 1357 T +60 12 591 1366
Quantum Executive Business Center 13th Floor Burlington Tower Office 1321 Business Bay
Dubai United Arab EmiratesT +971 4 278 0621 M +971 55 787 6427
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