2012 02-21 emotional intelligence for decision makers boston astd

R U S SE L L M A R T I N A S S O C I A T E S&

presented by

Lou Russell, Russell Martin &

Associates (317) 475-9311

info@russellmartin.com @nolecture

www.russellmartin.com

R U S SE L L M A R T I N A S S O C I A T E S& Page 1

How Clearly Do You See?

Content

Where did Emotional Intelligence come from?

What happens to me when I’m stressed?

Understanding my triggers / self-awareness

Page 2 © Developed by Russell Martin & Associates www.russellmartin.com

R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 3

What is Emotional Intelligence?

?

R U S SE L L M A R T I N A S S O C I A T E S&

1. Describe the stress experienced on the job by entering on this line the emotion you felt: __________.

Rank the intensity of that emotion (1 = low, 10 = high): _____.

2. What factors contributed to your feelings about the problems?

3. Describe the successes experienced on the job by entering on this

line the emotion you felt: __________. Rank the intensity of that emotion (1 = low, 10 = high): _____.

4. What factors contributed to your feelings about the successes?

© Developed by Russell Martin & Associates www.russellmartin.com Page 4

What Are Your Triggers?

R U S SE L L M A R T I N A S S O C I A T E S& Page 5 © Developed by Russell Martin & Associates www.russellmartin.com

What Happens to Me?

40% job was very or extremely stressful;

25% view their jobs as the number one stressor in their lives;

Three fourths of employees believe that workers have more on-the-job stress than a generation ago;

29% of workers felt quite a bit or extremely stressed at work;

26 percent of workers said they were "often or very often burned out or stressed by their work";

Job stress is more strongly associated with health complaints than financial or family problems.

50%

25%

75%

100% people said…

job is extremely stressful

job is #1 stressor

stress worse than a generation ago

R U S SE L L M A R T I N A S S O C I A T E S& Page 6 © Developed by Russell Martin & Associates www.russellmartin.com

What Happens to Me?

40% job was very or extremely stressful;

25% view their jobs as the number one stressor in their lives;

Three fourths of employees believe that workers have more on-the-job stress than a generation ago;

29% of workers felt quite a bit or extremely stressed at work;

26 percent of workers said they were "often or very often burned out or stressed by their work";

Job stress is more strongly associated with health complaints than financial or family problems.

This information was

obtained in the 1990's

in large surveys by Northwestern National Life Insurance Co, Princeton Survey Research Associates, St. Paul Fire and Marine Insurance Co., Yale University and The Families and Work Institute.

50%

25%

75%

100%

job is extremely stressful

job is #1 stressor

stress worse than a generation ago

R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 7

Your Body Reacts

Ironically, the workplace has become one of the most inefficient places to work.

R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com

What Happens to Me at Work?

Workers'

Compensation

Four Hour Emotional Hangover

- Dr. Izzy Justice, Emotional Quotient

R U S SE L L M A R T I N A S S O C I A T E S&

Defining Emotional Intelligence

EQ

Cognition

Behavior

Competency Decision Making (Superior Performance)

360 Assessments Performance Reviews

DISC Motivators

Multiple Intelligence Memory

Page 9

An individual with the highest IQ will not outperform a team with mediocre IQ but high EQ.

R U S SE L L M A R T I N A S S O C I A T E S&

The Components

Self-Awareness

Self-Regulation Motivation

Empathy Social Skills

Page 10

R U S SE L L M A R T I N A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com

How You Behave: DISC

D

I S

C Urgent

Pioneering

Innovative

Driven

Likes challenge

Demanding

Quick to anger

Careful

Objective, clear

High standards

Good analyst

Detailed

Picky

Aloof

Fearful

Optimistic

Motivator

Team Player

Problem solver

Emotionally needy

Inattentive

Trusting

Poor with

details

Steady and sincere

Patient

Empathetic

Logical

Service-oriented

Apathetic under stress

Passive

Resists change

R U S SE L L M A R T I N A S S O C I A T E S& Page 12 © Developed by Russell Martin & Associates www.russellmartin.com

A Team Makes A Whole Brain

Task Speed People Speed

Task Perfect People Careful

R U S SE L L M A R T I N A S S O C I A T E S&

Growing Emotional Competence

Untruths:

Avoid negative emotions

Confusing a positive attitude with denial

Page 13

Opportunities to grow emotional

competence each year: 80

Number we grow from: 3

R U S SE L L M A R T I N A S S O C I A T E S&

Grow Emotional Intelligence

EQ

Cognition

Behavior

Competency Decision Making (Superior Performance)

360 Assessments Performance Reviews

DISC Motivators

Multiple Intelligence Memory

Page 14

Find out where you are: AWARENESS

Use STRENGTHS to drive REGULATION

CHOOSE times for Decisions

R U S SE L L M A R T I N A S S O C I A T E S&

How Can I Get More HELP?

At www.russellmartin.com:

•Purchase books

•Get our LEARNING FLASH e-zine for more tips and tools

•Find out about public webinars and workshops

•Buy fun stuff in the store

Request a free link to try the Emotional Quotient Behavioral Intelligence Assessment

@nolecture facebook.com/RMAlearn

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