©2007 robert alan black, ph.d., csp p. o. box 5805 athens, ga 30604 hfma arkansas 2007...
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©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
You Might As Well Be Speaking & WritingIn TonguesCommunicating More Successfully Today
Robert Alan Black, Ph.D.
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasHow Do You Communicate?
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©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
Tell Me!
Show Me!
Involve Me!
I will forget
I may remember
I will begin to…
Confucius said (350 BC)
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
Reach Me! Reach out to Me!Get to Know MeWhile I get to know youthen WE will learn together…
Alan added a 4th dimension…
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasHow Do We Communicate?
STIR
Show Me!Tell Me!Involve Me!Reach out to Me!
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasHow Do We Communicate?
STIR
Show Me! - visual
Tell Me! - audible
Involve Me! - physical
Reach out to Me! - emot’l
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasHow Do You Communicate?
1. email
2. telephone
3. Body language
4. letters
5. meetings
6. Facial expressions
7. Hand shake
8. signals
9. lights
10. signs
11. location
12. position
13. SKYPE
14. Cell phone
15. fax
16. scanner
17. PPT
18. speech
19. workshop
20. Seminar
21. touch
22. Roll call
23. books
24. reports
S-VisT-Aud
I-Phy
R-emot’l
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas6 Ps of Communication
PPPPPP
Plan!Practice!Prepare!Place!People!Present!
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
http://www.toastmasters.org/
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
http://www.toastmasters.org/
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasLearning Pyramid
NTL - National Learning Institute% of new materialremembered after 20 minutes
5% 10%20% 30%50% 75%90%
100+%
_____ Lecture
_____ Reading
_____ Audio-Visual
_____ Demonstration
_____ Discussion Group
_____ Practice by Doing
_____ Teach Others/Immediate Use
_____ Repetitive Use Over Time
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
Rational,Logical,
Analytical,Individual
Systematic,Equations,
Step-by-step,Proven Answers
Intuitive,Exploratory,Unknown,Fanciful
Fun,Harmonious,Involving all, Family/Team
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
What is the sizeof a wood studused in construction?
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
details,rationale,
monotone,factual
orderly,references,
proven,grammatical,
mis-understood,colorful,dramatic,creative,
personal,friendly,involving all, talkative
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasM.I.N.D. Design Communication Styles
FactsLinkStick toAsk to
Keep openStay flexibleAllow wanderingSummarize
FriendlyFirst NamesGet them…Ask them to
OrganizedReferenceBackupReview
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasCommunication Style Tips
A to Z
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasCauses of Mis-Communication
1. Vagueness
3. Complexity5. Too Much/Too Long7. No Planning
9. No Notes11. Not Knowing the Subject13. Interruptions
15. Abbreviations/Acronyms17. Technicality of Words19. Presentation of Words
21. Lack of Feedback23. Bad Timing25. Distractions
27. Poor Listening29. Multiple Meanings31. Hidden Agendas
2. Interpretation
4. Too Few Words6. Ambiguity8. Too Much Planning
10. Lack of Understanding12. Conflicting Viewpoints14. Level of Awareness
16. Words Used18. Assumptions20. Attitude
22. Terminology24. Lack of Involvement26. No Order in Message
28. Location30. Indecision Afterward32. Personality Clash
A.B.C.D.E.
F.G.H.I.J.
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-ArkansasCauses of Mis-Communication
1. Vagueness
3. Complexity5. Too Much/Too Long7. No Planning
9. No Notes11. Not Knowing the Subject13. Interruptions
15. Abbreviations/Acronyms17. Technicality of Words19. Presentation of Words
21. Lack of Feedback23. Bad Timing25. Distractions
27. Poor Listening29. Multiple Meanings31. Hidden Agendas
2. Interpretation
4. Too Few Words6. Ambiguity8. Too Much Planning
10. Lack of Understanding12. Conflicting Viewpoints14. Level of Awareness
16. Words Used18. Assumptions20. Attitude
22. Terminology24. Lack of Involvement26. No Order in Message
28. Location30. Indecision Afterward32. Personality Clash
A.B.C.D.E.
F.G.H.I.J.
To Turn These into Communication Tools
Reverse or Remove Them
©2007 Robert Alan Black, Ph.D., CSP alan@cre8ng.com P. O. Box 5805 Athens, GA 30604 HFMA Arkansas 2007
2007 HFMA-Arkansas
NandriTerima Kasih
Thank you lahNo worry mate
GrazieAbrigado
GraciasOrigato
DankeMerciGratis
Xie xie ni
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