1bbox value proposition presentation
Post on 15-Apr-2017
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2
The Evolution of ITTrends
Of employees BYOD– Forrester 53%
Of employee productivity related to collaboration and anywhere access
– Forsythe50%
Of companies are expanding use of new business models enabled by managed services
– Gartner
48%
3
The Evolution of IT
Enterprises embracing mobile productivity growing revenue faster
- Symantec50%
Of IT operational costs are being reduced through managed services
– CompTIA 25%
Leading IT organizations spending 30% of budget on strategic initiatives
– Frost&Sullivan
30%
Promises
4
So Difficulties RemainDisappointments
71%Of staff unhappy with tactical deployments
– Spy Glass
51%
Of CIOs are saddled with legacy costs and concerned about adopting new technology and new IT expertise
– Seek CIO
50%Of OPEX budget lost to failed IT projects
– ZDNet
5
Key ChallengesStrategic IT – The Right Solution• Move from Structured, Legacy
Deployment to Modern, Agile Technologies• Infrastructure and Data Center• Wireless and Mobility• Collaboration• Cloud • Security
Operational Optimization – Managed Right• Embrace New Deployment and
Consumption Models• CAPEX/OPEX Balance• Premise to Hybrid to Cloud• Professional and Managed Services
to IT-as-a-Service• Reporting and Analytics
» Evolving Needs – mobility, cloud, collaboration
» IT Agility – legacy evolution, new strategic technology adoption
» Cost Control – business outcomes vs. IT spend
$
Challenges
Productivity
Transformation
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The Evolution of ITOutcomes
100% staff mobility at 1000’s of branch locations with tablet-enabled sales tools
Saved $1M+ by migrating to private cloud-based UCC at 300+ locations
Serving 1,500 staff with new apps and 70% reduction in support hours
Improved nursing efficiency with 4x increase in floor space with Wi-Fi and DAS
Minimized day-to-day operations with staff augmentation – design/staging/installation/supportReduced operating costs and strategically shifted focus of resources by consolidating diverse CAPEX solutions and moving to OPEX
9
Wired and Wireless InfrastructureAnnual data growth [wired/wireless] and video redefining network requirements
– Cisco
66%
□Comprehensive Infrastructure» Wired – Structured
Cabling/Networking» Wireless – Cellular, Wi-Fi, WMTS,
Public Safety, Two-Way, Paging□Design Excellence
» High Performance – RCCD, Coverage, Capacity, Criticality
» “Neutral-Host” Carrier Connectivity□Flawless Delivery
» Holistic RF and IT Expertise
4G700/800/850/
1900/2100 MHz
Public Safety/Other
450/700/800/900 MHz
Wi-Fi2.4/5 GHz
WiredCAT/Fiber
10
A Comprehensive Approach
Edge Switch
MM/SM Fiber
Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Core Switch
IP Drop
11
A Comprehensive Approach
Edge Switch
MM/SM Fiber
Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Core Switch
Wi-Fi AP
IP Drop
12
A Comprehensive Approach
MM/SM Fiber
Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Universal Access Point (UAP)
Wi-Fi AP or IP Drop
Transport ExtensionNode
Central Area Node
13
A Comprehensive Approach
MM/SM Fiber
Cat 6A Cat 5E/6/6A
Common Structured Cabling – IP, Wi-Fi and Cellular
Universal Access Point (UAP)
Wi-Fi AP or IP Drop
Transport ExtensionNode
Central Area Node
14
Collaboration Unified Communications and Collaboration
□The Right Solution and Deployment
» Proven ROI driven methodology» Vendor Independent – solution
selection and migration» Diverse financial/deployment
models□Enabling Productivity
» Business process and application integration
» Mobility□Long Term Success
» Adoption – training and management
Increase in workforce productivity in companies adopting UCC
– Gartner 49%
15
Multiple Ways to Engage
Lifecycle Services
Transformation
»Environment, User, and Workflow Modeling
»Premise, Cloud, Hybrid, UCC-as-a-Service Solutions
»Staging & Deployment
Increased Operational Efficiency
Integration
»Multi-Vendor Platforms»CRM, Processes, and Applications»Voice, Video, Mobility»Reporting and Analytics
Higher Productivity
Migration»Sunset/EOL Services»Connectivity Services»Asset and Support Optimization
Lower Costs
16
Multiple Ways to Engage
Lifecycle Services
Transformation
»Environment, User, and Workflow Modeling
»Premise, Cloud, Hybrid, UCC-as-a-Service Solutions
»Staging & Deployment
Increased Operational Efficiency
Integration
»Multi-Vendor Platforms»CRM, Processes, and Applications»Voice, Video, Mobility»Reporting and Analytics
Higher Productivity
Migration»Sunset/EOL Services»Connectivity Services»Asset and Support Optimization
Lower Costs
Integration
»Multi-Vendor Platforms»CRM, Processes, and Applications»Voice and Video»Mobility
Higher Productivity
Transformation
»Complete Solution Refresh »Commodity Devices & HW»Device Staging & Deployment» Integrated Network & Applications
Increased Operational Efficiency
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IT ServicesFree Up Your Strategic IT
Of enterprises anticipate increases in both IT demand and complexity
– Information Week
□Staff Management» Periodic and Dedicated
Staffing□Current Solution Optimization
and Technology Adoption» Vendor Consolidation» Legacy Management and
Migration» Augmented Expertise
□New Business Models
74%
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IT ServicesHow Can We Help?
Rollout/DeploymentNetwork RefreshMigration/UpgradeIntegrationAssessmentConsultation
Maintenance/Field ServicesStaff AugmentationTurn-Key Services
UCC-as-a-ServiceSunset ServicesCarrier and Cloud ServicesLifecycle Management
ITIL-Aligned, SLA-Driven
Professional Services
Managed Services IT-as-a-Service
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Our ApproachA Collaborative Model
Analyze
Design
Build
Operate
Maintain
Optimize
»Discovery»Surveys and assessments»Business modeling»End-to-end design»Solution options »Integration options»Deployment and consumption
options»Proof of Concept»Staging, configuration, testing»Project management»SLA’s and reporting»Administration and control»Change and program
management»Preventative maintenance»Lifecycle services»Continuous refinement»Ongoing training and support
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Next StepObjectives
CIO
IT/Network
FacilitiesTelecom
Analyze
Design
Build
Operate
Maintain
Optimize
Analyze
» Assemble stakeholders» Review solution
requirements and options
» Review consumption modelsReview
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Black BoxWe Make Technology Work
200 offices in 150 countries enable our customers locally, nationally, globally4000+ team members, with 2500+ certified technical resources delivering exceptional service
» A Strong, Stable PartnerPublic company (NASDAQ: BBOX) since 1994$1+ billion in annual revenue – strong performance for 38 consecutive years
Enabling business outcomes through a customer-centric approachLeveraging diverse portfolio to deliver innovative and interoperable solutions
» Global Capabilities, Local Expertise
» The Right Solution, The Right Network, Managed Right
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Enterprise Wide Wireless NetworkCase Study: Carilion Clinic»Challenges:
» Upgrade and improve wireless service to minimize legacy system maintenance while offering 100% coverage for staff and guests to support new medical initiatives and services
» Solution: » Enterprise-wide wireless network for efficient
coverage and capacity» Outcomes:
» Improved flexibility to support medical workflows, initiatives, and applications with less network maintenance
“Our research led us to decide on implementing the DAS and WLAN solution from Black Box (which) has enabled our IT staff to focus on end-user needs instead of troubleshooting wireless issues”
- Kendall White
Named in Top 100 Most Wired and Wireless
Hospitals
27
Comprehensive Wireless Solutions for Healthcare ApplicationsCase Study: Cook Children’s Healthcare System»Challenges:
» Improve the user experience for patients, medicalprofessionals, and visitors by mitigating increased system demand through comprehensive wireless coverage
» Solution:» InnerWireless4G and InnerWirelessHD3
» Outcomes:» A unified wireless network to support new
applications and devices, enable mobile workflow,improve efficiency, and prepare for future coverage, capacity and criticality.
“The partnership between Cook Children’s and Black Box has allowed the hospital to control and support all wireless needs across all parts of the campus with room to grow. This comprehensive…solution meets the needs of doctors, nurses and staff.”
- Michael Zachary, Director of IT Enterprise Architecture, Cook
Children’s Healthcare System
28
Data/Voice/Wireless/Security for New and Existing WarehousesCase Study: Whirlpool Corporation» Challenges:
» Cable, cable upgrades and network management for national warehouse system
» Solution:» Fiber and copper cabling» Wireless and VoIP systems» Cable installation, termination, testing» Supply and install equipment for the Main
Distribution Frame (MDF) and the Intermediate Distribution Frames (IDFs)
» Outcomes:» Centralized network management for all
national warehouses» Consistent, standardized equipment and
installations at all locations
“Black Box has saved us countless man-hours and travel for each warehouse startup. Their ability to adjust and adapt to our needs has proven to be an invaluable asset.”
Scott M. SmithSenior Network Engineer
Whirlpool Corporation
29
Network Operations Center and New Service DeskCase Study: Miami-Dade Aviation Department» Challenges:
» Improve system maintenance, serviceinterruption/incident handling, and call center support.
» Solution:» Managed Services Solution that supports • 24/7 service desk that supports 50,000 calls/year• 24/7 NOC with Tier 1 service
» 50+ on-site techs» Outcomes:
» Faster, more reliable and secure service for airport vendors, employees, and travelers
“The Black Box team is an integral part of the day-to-day operations at MIA. They understand what we need to run smoothly and our two teams work seamlessly as one.”
Maurice Jenkins, Director Information Systems
and Telecommunications Division,
Miami-Dade Aviation Dept.
30
Secure Wireless InfrastructureCase Study: Oneida County Hospital» Challenges:
» Upgrade slow legacy system that lacked the coverage and capacity needed to support the hospital’s commitment to high-level patient care and continuous satisfaction.
» Solution» BridgeWave SLE links to connect
second clinic» Outcomes:
» A faster, integrated unified wireless system with greater bandwidth, 99.99% uptime, and compliance with all HIPAA requirements
“I was very happy with the speed at which Black Box was able to get this solution quoted, ordered, and installed, and felt they did a wonderful job of working around all the hospital and clinic activity during the install.”
Chris Weeks, IT Manager Oneida County Hospital
31
Comprehensive Communications for New BallparkCase Study: Miami Marlins Park» Challenges:
» Integrate a collaborative unified communications system, and highly responsive and reliable contact center that supports enterprise mobility with a lower cost of ownership
» Solution:» ShoreTel® PBX, Enterprise Contact Center,
Conferencing, Mobility» 500 stations with IP, analog, and mobility
capabilities» Outcomes:
» Simplified network management, minimizeddaily maintenance, and a lower cost of ownership
“We were impressed… with the capabilities of Black Box to deploy the system and help us get the most out of our investment.”
David Enriquez, Sr. Director of IT
32
Voice System Replacement and Nationwide Integration ProjectCase Study: Newtek™, the Small Business Authority» Challenges:
» Integrate disparate technology into a comprehensive voice network that grows with the company’s needs, improves quality assurance/monitoring, and offers component-level functionality with plug and unplug features.
» Solution: » Five-site deployment of Cisco Unified
Communications» Outcomes:
» Centralized management for simplified business operations and advanced functionality
“Black Box did a great job working with us to help us determine benefits and costs.”
- Bob Cichon, CTO
33
VoIP Communications SystemCase Study: University of South Alabama» Challenges:
» Integrate a multi-phased, hybrid system that leverages the existing infrastructure and increases system capacity
» Solutions:» Upgrade aging copper infrastructure
to support older and newer technologies» Outcomes:
» Cost-effective unified communications system that broadens communications functionality and drives consistency in messaging throughout the campus
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“We have a lot of confidence in Black Box…they were able to meet our needs better than other vendors. They have a good understanding of what we need.”
- David Blough, CIOUniversity of South Alabama
Hospitals
34
New Messaging System for 10,000 UsersCase Study: University of New Mexico» Challenges:
» Install a new voicemail system for 10,000 users within a 10-week timeframe
» Support and mitigate call volume demands with minimal downtime
» Solution:» CallXpress
» Outcomes:» 48,000 calls on the first day with no problems» Seamless integration of new system for improved
reliability, stability, and customer satisfactioninstalled quickly and effectively
“CallXpress was implemented over a holiday weekend, which meant that on its first full business day in operation, the call volume was exceptionally high. The system didn’t miss a beat.”
- Margaret KrawicTechnical Support Analyst, University of New Mexico
35
Gaming System Support Data CentersCase Study: Xbox Live»Challenges:
» Deploy and install equipment upgrades with minimal downtime at data centers around the globe.
»Why Microsoft chose Black Box:» Previous successful experience with
Black Box on showcase data center in Seattle
» Worldwide footprint»Outcomes
» Standardized and consistent design, equipment, and installations in Seattle,London, and Tokyo within critical timeframes
“I picked the best company to be our partner in this huge undertaking. I look forward to working with Black Box on all future deployments because I know the level of quality in all data centers will be extraordinary.”
- Nicy PikeProgram Operations Manager
Xbox Live Operations
36
Data/Voice Cabling InfrastructureCase Study: Foot Locker, Inc.» Challenges:
» Simplify and coordinate the installation of a newdata/voice network and advanced PoS system at locations across Europe that would evolve with demand
» Solution» New cable infrastructure
» Outcomes:» Centralized project management to assure
standardized installation of network equipment at flagship London store and 300 stores across Europe.
» A scalable solution designed with future advances in mind
36
“The Black Box system saved us time and money because it was geared for future change. Throughout the installation, the Black Box team worked quickly and efficiently. Their continued support impressed me even further.”
- Mike ConnellVice President, Information Systems
Foot Locker, Inc.
37
New Data Center at European HeadquartersCase Study: Starwood Hotels
» Challenges:» Install a new data center with minimal
disruption to the existing reservation system within six days
» Solution:» Fiber and copper cabling» Relocate and reconnect all data center
equipment» Outcomes:
» An integrated, fast, efficient reservation system for 170 hotels
“The Black Box team was extremely efficient and professional. You have a great team and they should be commended for doing an excellent job.”
- Gustaf Burman, IT Project Manager, EAME, Starwood
Hotels & Resorts Worldwide, Inc.
38
Structured Cabling and Video SystemCase Study: HyperActive Technologies» Challenges:
» Install kitchen management systems without negatively impacting retail business hours
» Coordination of nationwide installations» Solution:
» Vision-based, predictive kitchen management systems at quick-serve restaurants across the U.S.
» Install all cabling, outdoor cameras, and setup control center and monitors
» Outcomes: » Consistency in installed PoS system across
national locations with flexible scheduling and minimal downtime.
”We chose Black Box as an installation vendor for our product based on their reputation and national footprint. The quality of the work and the overall vendor relationship has met or exceeded my expectations.”
Ken McCall, Project Manager, HyperActive Technologies
39
Centralized, Upgraded Contact CenterCase Study: Miami Postal Credit Union» Challenges:
» Centralize a call center that would continue to function in the event of a major disruption, and offer integrated mobility and conferencing
» Solution:» ShoreTel contact center with integrated
mobility and conferencing » Outcomes:
» A unified contact center with the ability to segment and transfer calls among various locations
“Black Box was quick to understand our objectives, and proposed a solution that addressed our needs and offered the flexibility that we were seeking in this system upgrade.”
- Phil MadrigalVice President Information
TechnologyMiami Postal Credit Union
40
Digital Video Camera NetworkCase Study: DC Metropolitan Area Transit Authority
» Challenges:» Install a comprehensive system with minimal
disruption to service on the five lines, at the 86 stations, and throughout the 100 miles of track operated by DC Metro
» Solution:» Megapixel cameras, CAT6 and fiber cable
» Outcomes:» Simplified, centralized infrastructure that
drives video monitoring for increased rider safety and security
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