Comprehensive IT. Optimized.

2

The Evolution of ITTrends

Of employees BYOD– Forrester 53%

Of employee productivity related to collaboration and anywhere access

– Forsythe50%

Of companies are expanding use of new business models enabled by managed services

– Gartner

48%

3

The Evolution of IT

Enterprises embracing mobile productivity growing revenue faster

- Symantec50%

Of IT operational costs are being reduced through managed services

– CompTIA 25%

Leading IT organizations spending 30% of budget on strategic initiatives

– Frost&Sullivan

30%

Promises

4

So Difficulties RemainDisappointments

71%Of staff unhappy with tactical deployments

– Spy Glass

51%

Of CIOs are saddled with legacy costs and concerned about adopting new technology and new IT expertise

– Seek CIO

50%Of OPEX budget lost to failed IT projects

– ZDNet

5

Key ChallengesStrategic IT – The Right Solution• Move from Structured, Legacy

Deployment to Modern, Agile Technologies• Infrastructure and Data Center• Wireless and Mobility• Collaboration• Cloud • Security

Operational Optimization – Managed Right• Embrace New Deployment and

Consumption Models• CAPEX/OPEX Balance• Premise to Hybrid to Cloud• Professional and Managed Services

to IT-as-a-Service• Reporting and Analytics

» Evolving Needs – mobility, cloud, collaboration

» IT Agility – legacy evolution, new strategic technology adoption

» Cost Control – business outcomes vs. IT spend

$

Challenges

Productivity

Transformation

6

The Evolution of ITOutcomes

100% staff mobility at 1000’s of branch locations with tablet-enabled sales tools

Saved $1M+ by migrating to private cloud-based UCC at 300+ locations

Serving 1,500 staff with new apps and 70% reduction in support hours

Improved nursing efficiency with 4x increase in floor space with Wi-Fi and DAS

Minimized day-to-day operations with staff augmentation – design/staging/installation/supportReduced operating costs and strategically shifted focus of resources by consolidating diverse CAPEX solutions and moving to OPEX

7

Black BoxPremis

e, Hybrid, Cloud

Enterprise Solutions

Risk/Security

Strategic IT Requires the Right Solutions

9

Wired and Wireless InfrastructureAnnual data growth [wired/wireless] and video redefining network requirements

– Cisco

66%

□Comprehensive Infrastructure» Wired – Structured

Cabling/Networking» Wireless – Cellular, Wi-Fi, WMTS,

Public Safety, Two-Way, Paging□Design Excellence

» High Performance – RCCD, Coverage, Capacity, Criticality

» “Neutral-Host” Carrier Connectivity□Flawless Delivery

» Holistic RF and IT Expertise

4G700/800/850/

1900/2100 MHz

Public Safety/Other

450/700/800/900 MHz

Wi-Fi2.4/5 GHz

WiredCAT/Fiber

10

A Comprehensive Approach

Edge Switch

MM/SM Fiber

Cat 6A Cat 5E/6/6A

Common Structured Cabling – IP, Wi-Fi and Cellular

Core Switch

IP Drop

11

A Comprehensive Approach

Edge Switch

MM/SM Fiber

Cat 6A Cat 5E/6/6A

Common Structured Cabling – IP, Wi-Fi and Cellular

Core Switch

Wi-Fi AP

IP Drop

12

A Comprehensive Approach

MM/SM Fiber

Cat 6A Cat 5E/6/6A

Common Structured Cabling – IP, Wi-Fi and Cellular

Universal Access Point (UAP)

Wi-Fi AP or IP Drop

Transport ExtensionNode

Central Area Node

13

A Comprehensive Approach

MM/SM Fiber

Cat 6A Cat 5E/6/6A

Common Structured Cabling – IP, Wi-Fi and Cellular

Universal Access Point (UAP)

Wi-Fi AP or IP Drop

Transport ExtensionNode

Central Area Node

14

Collaboration Unified Communications and Collaboration

□The Right Solution and Deployment

» Proven ROI driven methodology» Vendor Independent – solution

selection and migration» Diverse financial/deployment

models□Enabling Productivity

» Business process and application integration

» Mobility□Long Term Success

» Adoption – training and management

Increase in workforce productivity in companies adopting UCC

– Gartner 49%

15

Multiple Ways to Engage

Lifecycle Services

Transformation

»Environment, User, and Workflow Modeling

»Premise, Cloud, Hybrid, UCC-as-a-Service Solutions

»Staging & Deployment

Increased Operational Efficiency

Integration

»Multi-Vendor Platforms»CRM, Processes, and Applications»Voice, Video, Mobility»Reporting and Analytics

Higher Productivity

Migration»Sunset/EOL Services»Connectivity Services»Asset and Support Optimization

Lower Costs

16

Multiple Ways to Engage

Lifecycle Services

Transformation

»Environment, User, and Workflow Modeling

»Premise, Cloud, Hybrid, UCC-as-a-Service Solutions

»Staging & Deployment

Increased Operational Efficiency

Integration

»Multi-Vendor Platforms»CRM, Processes, and Applications»Voice, Video, Mobility»Reporting and Analytics

Higher Productivity

Migration»Sunset/EOL Services»Connectivity Services»Asset and Support Optimization

Lower Costs

Integration

»Multi-Vendor Platforms»CRM, Processes, and Applications»Voice and Video»Mobility

Higher Productivity

Transformation

»Complete Solution Refresh »Commodity Devices & HW»Device Staging & Deployment» Integrated Network & Applications

Increased Operational Efficiency

Managing IT Optimization

18

IT ServicesFree Up Your Strategic IT

Of enterprises anticipate increases in both IT demand and complexity

– Information Week

□Staff Management» Periodic and Dedicated

Staffing□Current Solution Optimization

and Technology Adoption» Vendor Consolidation» Legacy Management and

Migration» Augmented Expertise

□New Business Models

74%

19

IT ServicesHow Can We Help?

Rollout/DeploymentNetwork RefreshMigration/UpgradeIntegrationAssessmentConsultation

Maintenance/Field ServicesStaff AugmentationTurn-Key Services

UCC-as-a-ServiceSunset ServicesCarrier and Cloud ServicesLifecycle Management

ITIL-Aligned, SLA-Driven

Professional Services

Managed Services IT-as-a-Service

Working Together

21

Our ApproachA Collaborative Model

Analyze

Design

Build

Operate

Maintain

Optimize

»Discovery»Surveys and assessments»Business modeling»End-to-end design»Solution options »Integration options»Deployment and consumption

options»Proof of Concept»Staging, configuration, testing»Project management»SLA’s and reporting»Administration and control»Change and program

management»Preventative maintenance»Lifecycle services»Continuous refinement»Ongoing training and support

22

Next StepObjectives

CIO

IT/Network

FacilitiesTelecom

Analyze

Design

Build

Operate

Maintain

Optimize

Analyze

» Assemble stakeholders» Review solution

requirements and options

» Review consumption modelsReview

23

Black BoxWe Make Technology Work

200 offices in 150 countries enable our customers locally, nationally, globally4000+ team members, with 2500+ certified technical resources delivering exceptional service

» A Strong, Stable PartnerPublic company (NASDAQ: BBOX) since 1994$1+ billion in annual revenue – strong performance for 38 consecutive years

Enabling business outcomes through a customer-centric approachLeveraging diverse portfolio to deliver innovative and interoperable solutions

» Global Capabilities, Local Expertise

» The Right Solution, The Right Network, Managed Right

Thank You and Questions

Case Studies

26

Enterprise Wide Wireless NetworkCase Study: Carilion Clinic»Challenges:

» Upgrade and improve wireless service to minimize legacy system maintenance while offering 100% coverage for staff and guests to support new medical initiatives and services

» Solution: » Enterprise-wide wireless network for efficient

coverage and capacity» Outcomes:

» Improved flexibility to support medical workflows, initiatives, and applications with less network maintenance

“Our research led us to decide on implementing the DAS and WLAN solution from Black Box (which) has enabled our IT staff to focus on end-user needs instead of troubleshooting wireless issues”

- Kendall White

Named in Top 100 Most Wired and Wireless

Hospitals

27

Comprehensive Wireless Solutions for Healthcare ApplicationsCase Study: Cook Children’s Healthcare System»Challenges:

» Improve the user experience for patients, medicalprofessionals, and visitors by mitigating increased system demand through comprehensive wireless coverage

» Solution:» InnerWireless4G and InnerWirelessHD3

» Outcomes:» A unified wireless network to support new

applications and devices, enable mobile workflow,improve efficiency, and prepare for future coverage, capacity and criticality.

“The partnership between Cook Children’s and Black Box has allowed the hospital to control and support all wireless needs across all parts of the campus with room to grow. This comprehensive…solution meets the needs of doctors, nurses and staff.”

- Michael Zachary, Director of IT Enterprise Architecture, Cook

Children’s Healthcare System

28

Data/Voice/Wireless/Security for New and Existing WarehousesCase Study: Whirlpool Corporation» Challenges:

» Cable, cable upgrades and network management for national warehouse system

» Solution:» Fiber and copper cabling» Wireless and VoIP systems» Cable installation, termination, testing» Supply and install equipment for the Main

Distribution Frame (MDF) and the Intermediate Distribution Frames (IDFs)

» Outcomes:» Centralized network management for all

national warehouses» Consistent, standardized equipment and

installations at all locations

“Black Box has saved us countless man-hours and travel for each warehouse startup. Their ability to adjust and adapt to our needs has proven to be an invaluable asset.”

Scott M. SmithSenior Network Engineer

Whirlpool Corporation

29

Network Operations Center and New Service DeskCase Study: Miami-Dade Aviation Department» Challenges:

» Improve system maintenance, serviceinterruption/incident handling, and call center support.

» Solution:» Managed Services Solution that supports • 24/7 service desk that supports 50,000 calls/year• 24/7 NOC with Tier 1 service

» 50+ on-site techs» Outcomes:

» Faster, more reliable and secure service for airport vendors, employees, and travelers

“The Black Box team is an integral part of the day-to-day operations at MIA. They understand what we need to run smoothly and our two teams work seamlessly as one.”

Maurice Jenkins, Director Information Systems

and Telecommunications Division,

Miami-Dade Aviation Dept.

30

Secure Wireless InfrastructureCase Study: Oneida County Hospital» Challenges:

» Upgrade slow legacy system that lacked the coverage and capacity needed to support the hospital’s commitment to high-level patient care and continuous satisfaction.

» Solution» BridgeWave SLE links to connect

second clinic» Outcomes:

» A faster, integrated unified wireless system with greater bandwidth, 99.99% uptime, and compliance with all HIPAA requirements

“I was very happy with the speed at which Black Box was able to get this solution quoted, ordered, and installed, and felt they did a wonderful job of working around all the hospital and clinic activity during the install.”

Chris Weeks, IT Manager Oneida County Hospital

31

Comprehensive Communications for New BallparkCase Study: Miami Marlins Park» Challenges:

» Integrate a collaborative unified communications system, and highly responsive and reliable contact center that supports enterprise mobility with a lower cost of ownership

» Solution:» ShoreTel® PBX, Enterprise Contact Center,

Conferencing, Mobility» 500 stations with IP, analog, and mobility

capabilities» Outcomes:

» Simplified network management, minimizeddaily maintenance, and a lower cost of ownership

“We were impressed… with the capabilities of Black Box to deploy the system and help us get the most out of our investment.”

David Enriquez, Sr. Director of IT

32

Voice System Replacement and Nationwide Integration ProjectCase Study: Newtek™, the Small Business Authority» Challenges:

» Integrate disparate technology into a comprehensive voice network that grows with the company’s needs, improves quality assurance/monitoring, and offers component-level functionality with plug and unplug features.

» Solution: » Five-site deployment of Cisco Unified

Communications» Outcomes:

» Centralized management for simplified business operations and advanced functionality

“Black Box did a great job working with us to help us determine benefits and costs.”

- Bob Cichon, CTO

33

VoIP Communications SystemCase Study: University of South Alabama» Challenges:

» Integrate a multi-phased, hybrid system that leverages the existing infrastructure and increases system capacity

» Solutions:» Upgrade aging copper infrastructure

to support older and newer technologies» Outcomes:

» Cost-effective unified communications system that broadens communications functionality and drives consistency in messaging throughout the campus

33

“We have a lot of confidence in Black Box…they were able to meet our needs better than other vendors. They have a good understanding of what we need.”

- David Blough, CIOUniversity of South Alabama

Hospitals

34

New Messaging System for 10,000 UsersCase Study: University of New Mexico» Challenges:

» Install a new voicemail system for 10,000 users within a 10-week timeframe

» Support and mitigate call volume demands with minimal downtime

» Solution:» CallXpress

» Outcomes:» 48,000 calls on the first day with no problems» Seamless integration of new system for improved

reliability, stability, and customer satisfactioninstalled quickly and effectively

“CallXpress was implemented over a holiday weekend, which meant that on its first full business day in operation, the call volume was exceptionally high. The system didn’t miss a beat.”

- Margaret KrawicTechnical Support Analyst, University of New Mexico

35

Gaming System Support Data CentersCase Study: Xbox Live»Challenges:

» Deploy and install equipment upgrades with minimal downtime at data centers around the globe.

»Why Microsoft chose Black Box:» Previous successful experience with

Black Box on showcase data center in Seattle

» Worldwide footprint»Outcomes

» Standardized and consistent design, equipment, and installations in Seattle,London, and Tokyo within critical timeframes

“I picked the best company to be our partner in this huge undertaking. I look forward to working with Black Box on all future deployments because I know the level of quality in all data centers will be extraordinary.”

- Nicy PikeProgram Operations Manager

Xbox Live Operations

36

Data/Voice Cabling InfrastructureCase Study: Foot Locker, Inc.» Challenges:

» Simplify and coordinate the installation of a newdata/voice network and advanced PoS system at locations across Europe that would evolve with demand

» Solution» New cable infrastructure

» Outcomes:» Centralized project management to assure

standardized installation of network equipment at flagship London store and 300 stores across Europe.

» A scalable solution designed with future advances in mind

36

“The Black Box system saved us time and money because it was geared for future change. Throughout the installation, the Black Box team worked quickly and efficiently. Their continued support impressed me even further.”

- Mike ConnellVice President, Information Systems

Foot Locker, Inc.

37

New Data Center at European HeadquartersCase Study: Starwood Hotels

» Challenges:» Install a new data center with minimal

disruption to the existing reservation system within six days

» Solution:» Fiber and copper cabling» Relocate and reconnect all data center

equipment» Outcomes:

» An integrated, fast, efficient reservation system for 170 hotels

“The Black Box team was extremely efficient and professional. You have a great team and they should be commended for doing an excellent job.”

- Gustaf Burman, IT Project Manager, EAME, Starwood

Hotels & Resorts Worldwide, Inc.

38

Structured Cabling and Video SystemCase Study: HyperActive Technologies» Challenges:

» Install kitchen management systems without negatively impacting retail business hours

» Coordination of nationwide installations» Solution:

» Vision-based, predictive kitchen management systems at quick-serve restaurants across the U.S.

» Install all cabling, outdoor cameras, and setup control center and monitors

» Outcomes: » Consistency in installed PoS system across

national locations with flexible scheduling and minimal downtime.

”We chose Black Box as an installation vendor for our product based on their reputation and national footprint. The quality of the work and the overall vendor relationship has met or exceeded my expectations.”

Ken McCall, Project Manager, HyperActive Technologies

39

Centralized, Upgraded Contact CenterCase Study: Miami Postal Credit Union» Challenges:

» Centralize a call center that would continue to function in the event of a major disruption, and offer integrated mobility and conferencing

» Solution:» ShoreTel contact center with integrated

mobility and conferencing » Outcomes:

» A unified contact center with the ability to segment and transfer calls among various locations

“Black Box was quick to understand our objectives, and proposed a solution that addressed our needs and offered the flexibility that we were seeking in this system upgrade.”

- Phil MadrigalVice President Information

TechnologyMiami Postal Credit Union

40

Digital Video Camera NetworkCase Study: DC Metropolitan Area Transit Authority

» Challenges:» Install a comprehensive system with minimal

disruption to service on the five lines, at the 86 stations, and throughout the 100 miles of track operated by DC Metro

» Solution:» Megapixel cameras, CAT6 and fiber cable

» Outcomes:» Simplified, centralized infrastructure that

drives video monitoring for increased rider safety and security