15ntc: what to do when technology isn't your problem?

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What to do When Technology Isn’t Your Problem? #15NTCrealissues Shared Notes: bit.ly/ntcissues

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First Things First

Introductions

Us

You

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Where Are We Going? The Tech Success Triangle The Quiz (Diagnosis) Storytelling Prescription

Image:  Marcelo  Nava  

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“Red Flag” Phrases “Our board member told us to get

this, he loves it at his office.”

“It’s free!”

“Our VISTA/New Sector volunteer is really smart. She’ll figure this out!

“We need to get this up and running in the next 3 weeks.”

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The Tech Success Triangle Table

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The Three Legs of the Tech Success Triangle Table

People

Process Tech

Mission

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People • Executive

Sponsorship • Collaboration • Technical Skills • Roles • Personalities • Politics

Process • Governance • Planning and

Budgeting • Measurement • Change

Management • Responsibility • Accountability • Defined

Outcomes

Technology • Project

Management • Vendor

Selection • Evaluation

Criteria • Capacity to

Maintain

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Take the “Project and Implementation Problems Diagnostics” Quiz! 5 mins!

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Share your quiz results:   Project:  past, current, or planned project   Scene: give your partner the context

•  What are/were you trying to accomplish? •  Why? •  How are/were you going to get there? •  Did the outcome align with your plan/goals?

  #

Obstacles: •  People •  Process •  Technology

  #

Lessons learned?#

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Presenting Problems and Diagnoses

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Pigs and Chickens

http://indianapublicmedia.org/eartheats/files/2011/01/Eggs-Bacon-940x626.jpg

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Top 10 Reasons Tech Projects Fail

Lack of: 1. Executive Support 2. User Involvement 3. Experienced Project Manager 4. Clear Business Objectives 5. Minimized Scope 6. Standardized Software Infrastructure 7. Firm Basic Requirements 8. Formal Methodology 9. Reliable Estimates 10. Other (Planning, Ownership, Staff)

Source: The Standish Group

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Top Barriers to Successful Tech Projects

Source: TAG survey (2012)

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Technology maturity/adoption

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RACI Responsible   Doers  of  the  work  

Accountable   Owner  of  the  work  

Consulted   “in  the  loop”  

Informed   “in  the  picture”  

  There can be only one A

  Minimize the # of C and I

  Document, Publish & Agree on RACI Chart

  Adjust to fit situation

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Talking to Leadership

•  Mission (underlies all) •  Risk •  Reward •  Hard costs •  Time costs •  Deadlines •  Effect on other priorities, strategic plan,

annual plan.

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Questions?

Robert Weiner Robert L. Weiner Consulting

robert@rlweiner.com @Robert_Weiner

Marc Baizman Salesforce Foundation

mbaizman@salesforce.com @mbaizman

Tracy Kronzak BrightStep Partners

tracy@brightsteppartners.com @TracyKronzak

Dahna Goldstein Altum

dahna.goldstein@altum.com @dahnag

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