10 april 2012
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10 April 201210 April 2012
e-Government of Korea :Success Factors and International Cooperation
Park, deoksooDirector, MOPAS Republic of Korea
Park, deoksooDirector, MOPAS Republic of Korea
Contents
I.
II.
III. Key Achievements and Success Factors
Brief History of the Korea’s e-Government
Best Practices of e-Government
IV. International Cooperation
I. Korea’s e-Government in Brief 1. History of Korea’s e-Government
MaturityDiffusion
Launch
Expansion of integration
of e-Government
31 major tasksfor e-Government
Services
11 major tasks fore-Government Services
Promoting Informatization
Inception
Foundation Building Administrative Networks(1987~1996)Implementing Administrative Computerization(1978~1987)
2003~20072003~2007
2008~2008~
2001~20022001~2002
1996~20001996~2000
1978~19961978~1996
Ministry of Public Administration and Security 4
Consolidation of internal administrative procedure and establishment of common basis
Selective public service reform
Phase 1Phase 1 Foundation
Advancement of internal administrative procedure
Expansion of integrated civil service
Phase 2Phase 2 Service Advancement
EmergingEmerging
Level 1Level 1 EnhancedEnhanced
Level 2Level 2 TransactionalTransactional
ConnectedConnected
We areHere !
Level 3Level 3
Level 4Level 4Phase 2
Phase 1
Limited web presence
Regularly updated contents and information
Visa, passport, birth records obtained online
Taxes & fees paid online
Connected online service provided by agencies
Converged public/ civil services
2. Current Status of Korea’s e-Government
5Ministry of Public Administration and Security
I. Korea’s e-Government in Brief
5
5. 2012 UN e-Government Survey
e-Gov Development Indexe-Gov Development Index Online Participation IndexOnline Participation Index
1st
’12
6th
’08
1st
’12’08
2nd
(0.98)
1st
(1.00)
Online Service IndexOnline Service Index(Web Index)(Web Index)
Telecommunication Infra. IndexTelecommunication Infra. Index Human Capital IndexHuman Capital Index
Ministry of Public Administration and Security
’10’10 ‘12‘12
1st (1.00)
1st
(1.00)
’10’10 ’12’12
13th
(0.64)
7th
(0.83)
’08’08 ’12’12
10th
(0.98)
6th
(0.94)
6
1st
’10
11stst out of 193 countries out of 193 countries
’10
1st
(1.00)
’08’08
6th
(0.82)
’08’08
10th
(0.69)
’10’10
7th
(0.99)
e-Government’s 6 most valuable Brands II. Best Practices of e-Government
Ministry of Public Administration and Security 8
1. E-Procurement : KONEPS1. E-Procurement : KONEPS
Bidding procedures are now processed online in a one-stop process
Korea recieves UN public Service Award(PSA) in 2003 and was introduced as a best practice model for transparency enhancement by OECD
In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted through KONEPS * Users : 191,000 businesses and 41,000 agencies
In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted through KONEPS * Users : 191,000 businesses and 41,000 agencies
2. E-Customs : UNI-PASS2. E-Customs : UNI-PASS
World’s top-level custom administration being achieved through process innovation and informatization since 1992
Time reduction and Passengers flow acceleration to advanced level
Ex/Import declaration, in-port, freight management, drawback, etc.
Ex/Import declaration, in-port, freight management, drawback, etc.
Export : more than 1 day → within 2 minutesImport : 2.5 hours → 1.5 hours
Export : more than 1 day → within 2 minutesImport : 2.5 hours → 1.5 hours
40 minutes (Before) → 25 minutes (After) 40 minutes (Before) → 25 minutes (After)
Ministry of Public Administration and Security 9
3. Governmental Information Data Center : GIDC3. Governmental Information Data Center : GIDC
Separately managed information systems are consolidated by establishing NCIA
Seamless & Flawless Operation Achieved
Information systems of 47 government agencies integrated and managed together
Information systems of 47 government agencies integrated and managed together
4. E-Patents : KIPOnet4. E-Patents : KIPOnet
Patent administration is informatized including application, examination, certificate services, etc
Examination period for Patent applications is shortened to 9.8 months through enhanced efficiency
Service available 24 hours, 365 days
Service available 24 hours, 365 days
Monthly system failure time : 67 min → 1.15min
Monthly system failure time : 67 min → 1.15min
Security Environment Consolidated
8-layer protection / 4-step analysis against intrusion
8-layer protection / 4-step analysis against intrusion
Cyber attack / intrusion detection system equipped
Cyber attack / intrusion detection system equipped
e-Government’s 6 most valuable Brands II. Best Practices of e-Government
Online Processing Systems for PCT
Online Processing Systems for PCT
e-Government’s 6 most valuable Brands II. Best Practices of e-Government
Ministry of Public Administration and Security 10
5. Internet Civil Services (MINWON24)5. Internet Civil Services (MINWON24)
People can use administrative services anytime, anywhere through the Internet
Detailed information on 5,300 types of service is provided online.
Detailed information on 5,300 types of service is provided online.
6. Online Petition and Discussion Portal (e-People)6. Online Petition and Discussion Portal (e-People)
Complaints, proposals, policy discussions and corruption reporting integrated into a single window
Provide Opinions on unfair administrative handling, infringements of their rights, and interests, improvement of institutions, and various policies through e-People
Provide Opinions on unfair administrative handling, infringements of their rights, and interests, improvement of institutions, and various policies through e-People
Up to 3,020 types of civil services are able to be requested by citizen at home without visiting administrative offices.
1,028 types of civil documents are issued online
Up to 3,020 types of civil services are able to be requested by citizen at home without visiting administrative offices.
1,028 types of civil documents are issued online
Receiving and Processing people’s complaints and suggestions through e-People
All administrative organizations are linked to the e-People service. All administrative organizations are linked to the e-People service.
Ministry of Public Administration and Security 12
Increased Efficiency and Transparency of AdministrationIncreased Efficiency and Transparency of Administration
On-nara BPS: Paperless electronic administration through online services
E-People: Providing one-stop service to the citizen in integrating complaint-handling systems of central and local government
On-nara BPS Usage Rate: 100% (2011), Available agencies: 81 central administrative agencies and local gov’t On-nara BPS Usage Rate: 100% (2011), Available agencies: 81 central administrative agencies and local gov’t
Processing complaint duration : simple 12 days (2005) 6.1 days (2010), complex 36.1 days (2005) 9.4 days (2010), Processing complaint duration : simple 12 days (2005) 6.1 days (2010), complex 36.1 days (2005) 9.4 days (2010),
Ongoing of “at-home citizen services” such as online civil appeals and tax services
Change in citizens’ purchasing and financial patterns, such as e-banking transactions and e-trade
e-Banking subscribers: 5.921million (2009). e-Commerce market size: USD 600 billion (2007) e-Banking subscribers: 5.921million (2009). e-Commerce market size: USD 600 billion (2007)
Advanced administrative services & enhanced online environment Advanced administrative services & enhanced online environment
Investment in national Informatization as a driving force for economic growth
Initiate Korea’s Economic GrowthInitiate Korea’s Economic Growth
IT’s contribution to national GDP growth: 19.2%(2010)
IT investment plan: KRW 109.7 trillion in facility investment in 2009~2013, USD 58 billion on R&D investment
1. Key Achievements III. Key Achievements and Success Factors
Ministry of Public Administration and Security 13
2. Critical Success Factors (1)
Leadership from the President
Strategic and sustainable plans for 20 years
Nationwide change management program
Aligned e-Government projects with Performance Evaluation
Strong Government Leadership
IT Governance
Ministry of Public Administration and Security
Presidential Committee On Gov’t National Informatization Strategy Committee chaired by
the Prime Minister mediates and private expert and guides the administrative branches
Assigned CIO for central and regional e-Government and created dedicated support
structures
Utilized specialized e-Government technical support agencies
* National Information Society Agency, Korea Local Information Resarch & Development Institute
Revision of the legislative system for government process reform * Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on Informatization Promotion(1996), Digital Signature Act(1999), e-Government Act(2001), Act on Shared Utilization of Public Administration Information(2010), etc.
III. Key Achievements and Success Factors
2. Critical Success Factors (2)
Ministry of Public Administration and Security
III. Key Achievements and Success Factors
1% of the national budget was invested into e-Government construction every year
Created and utilized the Information and Telecommunication Promotion Fund to build
early e-Government
* Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively implement multi-ministry horizontal projects (2004)
Service development based on the needs of citizens, company and other organizations
Civil Service closely related to everyday life
* Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products
Customer-oriented e-Government Services
Sustained Investment in e-Government Budget
2. Critical Success Factors (3)
Ministry of Public Administration and Security
III. Key Achievements and Success Factors
Clear goals, objectives, short and long-term plans, with expected expenditure, income
streams and deadlines
Qualitative, Quantitative Performance Index (KPI) for nationwide level and each project level
Designation of an officer or organizing body in charge of project performance
Participation of experienced system Integration companies and specialized solution vendors
Adoption of practical technology; GIS (Geographical Information System), LBS (Location-Based
Service), Component Based Developing technology, etc…)
Performance-based Program Management
Technology Support
Overcame issues such as public officer’s fear of workforce reduction due to
e-Government deployment, and resistance in using information systems through
sustained change management education
Change Management of Public Officers
1. Information Access Centers(IACs)
Cambodia, ‘02
Rumania, ‘03
Vietnam, ‘03
Egypt, ‘04
Philippines, ‘04
Bulgaria, ‘04
Laos, ‘05
Tunisia, ‘05
Indonesia, ‘06
Nigeria, ‘06
Mongolia, ‘07
Uzbekistan, ‘07
Kenya, ‘07
Guatemala, ‘08
Mozambique, ‘08
Sri Lanka, ‘08
Azerbaijan, ‘08
Bangladesh, ‘08
Algeria, ‘09
Morocco, ‘09
Paraguay, ‘09
Peru, ‘09
Jordan, ‘10
Kyrgyzstan, ‘10
Rwanda, ’10
Bolivia, ‘10
Nepal, ‘11
IACs to open in 2012 : Panama, Myanmar, Vietnam, Moldova, ColombiaIACs to open in 2012 : Panama, Myanmar, Vietnam, Moldova, Colombia
Ministry of Public Administration and Security 17
VI. International cooperation
29 IACs for Internet access, education, and international cooperation in 29 developing countries
All IACs are composed of IT training labs, internet lounges, seminar rooms, and administrative offices, and are equipped with approximately 60 PCs and other ICT devices.
Ukraine, ‘12
Ghana, ‘12
2. Korea IT Learning Program
Ministry of Public Administration and Security 18
VI. International Cooperation
Invite government officials and state-owned businessmen to Korea to share strategies to design IT policies and know-how to promote IT development
Topics covered are policies, technologies, and current issues on informatization, e-governance, information security, broadcasting, e-government system integration, etc.
Year ’98 ‘99 ‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08 ‘09 ‘10 ‘11 Total
Participants
93 158 168 266 207 345 318 286 261 292 156 240 237 190 3,217
Countries 29 34 32 36 46 49 57 59 68 68 44 30 51 34 118
[ KoIL Network by Year]
[ KoIL Network by Region]
Region Asia CIS Middle East
Europe Latin America
Africa Int’l Orgs.
Total
Participants 2,017 190 97 165 442 268 28 3,217
3. Korea IT Volunteers Program
Ministry of Public Administration and Security 19
VI. International Cooperation
Send out IT-skilled univ. students to the organizations of developing countries to help develop IT capacity and promote cultural exchange
laptops, digital cameras, materials for lectures and culture promotion
IT training & projects, cultural exchange events, and other services
4. Government to Government Cooperation
Ministry of Public Administration and Security 20
VI. International Cooperation
Established cooperation frameworks with 12 countries by singing MOUs
Follow-up activities of MOUs are coordinated by IT Cooperation Committee
5. Strengthening Government to Government CooperationVI. International Cooperation
Ministry of Public Administration and Security 21
Establishing MOUs with 5 Strategic Countries
Establishing MOUs with Sri Lanka, Philippines,
SICA, UAE, Turkey
Signing MOUs between MOPAS and IT
Ministry of each countries
Holding a Cooperative Committee with 4 Countries
For conducting collaboration projects holding a
Cooperative Committee with
- Vietnam, Bulgaria (the 1st half of 2012)
- Brunei, Morocco, Kuwait (the 2nd half of 2012)
Ministry of Public Administration and Security 21
행안부 외국정부IT부처
국내IT기업
협력사업
MOPASIT Ministry Of Foreign Countries
MOU Signing
Collaboration Projects
Cooperative Committee
6. Establishing Public-Private Global Partnership NetworkVI. International Cooperation
2012 e-Government Global Forum
Backgrounds
- Creation Smart Government Global Forum
to discuss international problems and enlarge
international outreach in the area of
Informatization
Participants
- e-Government high-level officers, IT Learning
Program participants (Digital Development
Forum), UN, OECD representatives, Academia,
Korean IT Business
Ministry of Public Administration and Security 22
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